Why would upgrade from OSX 10.5.8 to 10.6.3 create browser problem?

Question

Please help! Since upgrading my MacBook from OSX 10.5.8 to 10.6.3 I cannot access one of my online accounts anymore, neither on Safari (now 5.1.10) nor on Firefox (26.0). It worked fine before.
To access this account and as a second login step, the website requires that you select the 6 digits of your password/number from a login panel whose numbers 0 to 9 are located in different squares everytime you try and log on. The first login step that requires typing a continuous number into a field works fine, but it's this next step that's refused.
Could something (e.g. a new security or network setting) be blocking this digit-by-digit identification process?
I'd appreciate any suggestions what I could go through and check.
P.S. I just upgraded again to 10.6.8 hoping this might fix the problem, but to no avail.

Answer 1

bzmedia,
Make sure your software is up to date (run software update) also see if Firefox needs to be updated.
You may have to call the Main office, they must have an IT person to help customers. (I had an issue with one of my banks sites, and I had to call the Main office and they had me switch something)
By preferences I was refereing to Safari making sure that block cookies was not checked,(Safari preferences/Privacy, also check security tab and make sure that Java script is enabled) also see if your firewall may be causing the issue (system preferences/Security,firewall tab)
Seeing that it is both browsers, has me scratching my head.
I did find something similar to your issue, it may or may not be the problem, but check them anyway.
Try going to applications/Utililies/Keychain Access.
Close all windows.
Keychain Access ->  click on System Roots on the left, and then click on Certifcates on the bottom left.
Check to see if any of the certificates on the right have the blue "triangle" symbol - this means they have custom trust settings.
You may have to go thru all the certificates, so you'll have to change them via the method below.  Changing them just by changing the access to "system defaults" doesn't seem to save.  The method below worked for me.
Double-click on each certificate with the custom setting (blue "triangle"), expand the section labled "trust".  Change the "Secure Sockets Layer (SSL)if that is set" setting to "no value specified".  Close window - you should be prompted for the password.  Double-click on the certificate again, expand trust, change the "When using this certificate" setting to "Use System Defaults".  Close window, and re-enter password.
If you didn't re-enter your password upon closing the window, the setting didn't take.  The blue "triangle" should disappear after a few seconds when it's set back to default.  Once all of the certificates are changed back to default, restart Safari.
Also there must be someone from the bank that can help with this matter, although most likely not at a branch. Did it work when you were at the bank?
Maybe seventyone will have the answer you need, I know he has been trying to get a post to you, but the system is messing him up.
Hope this helps,as I can't seem to think of anything else at this time, although I will keep looking around.
All the best