Why would Verizon not replace my Samsung Galaxy S5 that is not performing the way I need it to?

My Samsung Galaxy S5 will not allow me to have my corporate exchange email and my personal .com email on it at the same time. I have spent hours on the phone with Verizon technical support as well as Samsung and according to both, the phone will not allow it and the only thing I can do is to pay for a "touchdown" application to manage my emails. If the phone does not allow such a simple function that all other phones seem to do, why would Verizon not sympathize and replace the phone with something that would work for me. I been a loyal customer for over 8 years and the only thing I was told was that "the system would not allow them" to swap out the phone with something else. Unbelievable. Has anyone else had a similar issue?

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by:  Verizon Moderator

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