Wi-fi certificate needed that is not on the preloaded list

Just got my BB 8900, hoping for a solution to not being able to get a signal at my place of employement.  I thought there was a light at the end of the tunnel with UMA calling.  But when I tried to set up the wifi on the phone at work, the wireless network here requires a security certificate or at least the phone does.  Problem is the certificate needed is not on the list that is in the phone.  The IT dept. sent the certficate to me via email as an attachement, but when I tried to save it on the phone, it doesn't work.
I am hoping that someone can help!  If not, the phone is going back and I'm cancelling my service with T-mobile. 
Thanks everyone!

Hi and Welcome to the Forums!
Please see this KB about certificate usage on BB's:
KB18586 BlackBerry smartphone support for private keys and certificates
When you say "it doesn't work", what, exactly, does that mean? Did it install but just did not solve the issue? Would it not install? Is it of the proper format (per the KB above)? Some clarity about that might be helpful.
Plus, after you install the cert, it would probably be a good idea to perform a hard reboot of the BB:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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