Wi Fi Light On Home Hub Keeps dropping

I know this subject comes up every now and again but my Blue Wi Fi Light keeps going out every couple of minutes which is causing all my wireless devices to lose connection (very frustrating).
I've tried changing channels and turning everything on and off but could it be a problem that is beyond my powers to resolve?
I hope someone can help,
Phil

There are 13 channels to choose from, if you disable smart wireless.
Smart wireless ony checks channels 1, 6, and 11. These are quite often in use, which is why it keeps retrying them.
See http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Home Hub keep dropping the connection

Hi, getting rather fed up with this now, i have a HH2 and phoned BT and spoke to someone in India he tested what he could and decided to send me another Home Hub 2.0.
In the mean time i changed all the filters on the sky tv and the land line socket, got new HH and fitted it, went to change setting and password and it dropped out, so i did this again and again and again and well you get the idea, same old problem different day, i do downloads and leave the computer on of a night and in the morning i have no connection, not just once but all the time, during the day at anytime i get drop outs frequently and its really gets on my nerves resetting the poxy hub
Any ideas?.....thanks
Daf

Hi, i ran the test and its asking me this
Go to the start menu, click Settings, Control Panel and the Network Connections folder.
Select the Connection that you use to connect to your ISP.
Change the Username to: speedtest@speedtest_domain and blank the Password.
Set this connection as your default and click Ok.
Double click the connection and wait for the message "Connected".
Once this has successfully Connected, click the button below:
I havent got a clue what its on about and i tried, since i posted i have had to reboot the hub 3 times today, not good at all, since i came from a ISP that was better than what im getting and cheaper!
I am on a wireless Belkin N
Im sorry i cant do what the computer is asking as i dont know how, if you can bare with me and list in laymens turns i might be able to do it?
Thanks for your time, shame BT cant come round and sort the mess out ...pigs may fly

New Wifi home hub keeps dropping

Hi I've recently received a new wifi hub as the old one was faulty.
Speeds in every room are great 20-30Mb but the signal is dropping every 5-6 minutes consistently ? Also my direct speed through my PC has dropped from a consistent 72 to 48? Any ideas?
Have I been capped?

How to turn off "Smart Set Up"
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
How to change wireless channels on the Homehub.
http://bt.custhelp.com/app/answers/detail/a_id/14094/c/345
It may be that your line has had DLM (Dynamic Line Management) kick in and slow your speeds down if it saw a fault/problem on your line. If the problem has been resolved DLM will slowly raise the speed back up. This is an automated process and can but not necessarily will take up to two or three weeks.

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

Infinity home hub 5 dropping

For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband - Red Flashing Light on Home Hub and ...

(Posting on behalf of a friend).
Good morning,
Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
Thanks in advance,
K.

are there any problems in your area http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why Does Home Sharing keep dropping out?

Hi,
I recently got an apple TV and I'm very happy with it. However one irritating thing is that the Home Sharing in itunes keeps dropping out. So I sit down comfortably in my armchair, ready to watch one of my home movies that I have in itunes movies on the computer, and go to select it and 'nothing'. I have to drag myself upstairs, open itunes, disconnect home sharing and then reconnect home sharing and then everything is fine.
It's not a huge deal but rather irritating. Can anyone tell me how I can prevent this disonnect of home sgaring from happening?
Thanks,
Steve.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.

Home Hub 4 dropping connection

Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
Jim

Hi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT home hub keeps disconnecting with the same mess...

As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?

joostlobe wrote:
As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?
Not on infinity myself, but that just looks daft.
You don't need to use the default of 'bthomehub' before the @, but anything you want.
I wonder if you were to change this, would this error message then disappear....?
-+-No longer a forum member-+-

HT4352 Home sharing keeps dropping out on my apple tv after a few minutes

I have just installed apple TV which I thought would enable me to watch my movies straight from itunes to my TV I suppose if you count up to 2 minutes at a time before the Turn on Home Sharing comes up. I am sure you do not have to reset it in itunes everytime this is really annoying any help would be very grateful.

I have this same problem, and apple said that it has to do with the router closing the ports so you have to call whoever makes your router and have them help you port forward. I did this and it helped for a couple months, then back to the same ol' same ol'.

BT Home Hub keeps knocking it self off after certa...

I Have gone over to BT Infirnty the new homehub knocks it self off then on . well the broadband light does.
Is there any fix for this ?

if you have just started with infinity there is a 10day stabilisation period you can expect some disconnections during this time
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Home Hub 3 Dropping Skype Connection

I have just replaced my HH 2 for the HH 3 and find that when connected to Skype the connection is lost after aprox 10 mins of usage and my PC locks up and I have to reset my PC to obtain connection again.
I am connected to the HH 3 by the Ethernet cable.
I had no problems using Skype with my HH 2.
Have temporarily turned off the Auto chan selection to see if this may improve and hold Skype conectivty.
Software Version: 4.7.5.1.83.8.57.1.3 Type A.
Any advise very welcome.

as connection time only 2min there is little to see apart from a good connection with noise margin at the normal of 6db. stats are more help if you Can post with longer connection time - longer the better
have you tried replacing the filter as they don't last forever
have you noticed if your connection drops coincide with making/receiving phone calls
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
You have attempted to access an invalid Service Provider domain.
So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Internet constantly dropping off Home Hub 3

Hi All
Hoping that someone can assist me as I am about to give up on BT and move to Virgin due to having unuseable Broadband.
I have had issues for some weeks now and spoke to BT who said there was an issue on the line and then arranged after a long wait of over a week for them to test the line, come out and then fix the issue. The home hub was dropping off and the orange light would come on . SInce they have fixed this issue the blue lights are on the home hub but i still have issue with internet constantly cutting out.
I am using Windows 8 and have my home hub near the TV.
Basically the itnernet keeps dropping out and when i look the Home Hub connection on windows 8 will show either no connection at all or limited connection. I then have to reset it or disconnect it and the sign in again and it works again but only for a few minutes. It can drop off every few minutes so is in effect totally unuseable.
Any suggestions as to what this may be.
ADSL settings below: -
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
8 days, 22:37:45
Downstream:
1,600 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.0 dB / 12.0 dB
Line attenuation (Down/Up):
63.0 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.7 dBm
FEC Events (Down/Up):
249631 / 1235
CRC Events (Down/Up):
5743 / 523
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
15551 / 461
Error Seconds (Local/Remote):
0 / 0

further away the better but preferably 3 or 4m
as it is probably your wifi that is dropping and not your internet you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wi Fi Light On Home Hub Keeps dropping

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