Widely varying broadband download speeds, why?

For a little over one week now (and tested a various points during the day) my broadband download speeds were so slow it was not possible to get a reading using the BT tool (Broadbandspeedchecker.co.uk recorded download speeds of around 0.185 mb). Checking with BT there was no reported fault. Today is has restored to a perfectly acceptable 2.85 mb connection speed (2.55 mb download speed). As far as I am aware nothing has changed. Any suggestions why? Thanks, Nick

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
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Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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"Unlimited" BT Broadband - Download speeds locked ...

Since February 16th something has been choking my broadband connection literally pretty much to death. 15kbps download speed doesn't constitute broadband. That is, nevertheless, pretty much all we've been getting.
ADSL Line Status Connection Information
Line state:   Connected
Connection time:   0 days, 03:54:48
Downstream:   2.5 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.5 dB / 17.0 dB
Line attenuation (Down/Up):   57.6 dB / 31.5 dB
Output power (Down/Up):   18.2 dBm / 12.3 dBm
FEC Events (Down/Up):   123805 / 0
CRC Events (Down/Up):   37 / 1
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   258 / 0
Error Seconds (Local/Remote):   23 / 3
Already had an engineer round, called for a reset - seemed to fix the problem for a few days - that held almost good for 8 whole days however, come peak - broad band would throttle down. Now its back to what it was, throttled to 15kbps. Doesn't mater what you try to download or where you download it from - p2p or http - makes no difference.
Current maximum just about makes 15kbps.
How do I get this fixed, please? Getting pretty **bleep** PO'd.

... I've been connected to the **bleep** test socket since February, John. The engineer even fitted us with a brand spanky new socket, just to eliminate any possibility of bad copper.
Now peak is over, indeed. Yes. Download speeds are higher. Currently notching up 167kbps! Three minutes ago I crossed the Heisenberg Threashold, ended up in 1947 and shot my own Grandfather....
Never time travel with a loaded gun, John. It's bound to end in shinanikins.
But. On a serious note. We're supposed to be getting between 1-2mbps on this thing, John. Now we're on unlimited. That's what we're supposed to be getting. Highest it has yet gone is 300kbps. That's the best it does.
We don't switch off the hub. I've had it running constantly. **bleep** thing keeps dropping its connection. Doesn't do it when speeds are up. buy when they're crawling - and by this I mean litterally struggling to make it up to 15kbps - the poor thing probably feels like its had it's throat cut.
PS: Thank you for the info. We use adsl filtered NTE5 faceplate. Enginner checked the line March 6th. Lines fine - he found the problem came down to the SNR being set to 15db Interleaved when (for our distance from the exhange box) really we should be set to 9 db Interleaved. Called for a remote reset - immediate pick up. This held fine for about 8 days but, as the days went by - speeds started dropping as peak kicked in - now we're in the possition we are.
The question is how do we get this fixed.
Pretty sure the problem is with the Automated Traffic Nazi at the exchange. When it throttles back the line - the Hub 3 drops the connection. When the Hub 3 drops the connection....

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Slow download speed why

54.99 plan with phone 1.1 to 15Mbps only get 3Mbps?? why?? is a line problem?

Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2848 704
Margin (dB) 6.3 10.0
Line Attenuation (dB) 56.0 31.5
Transmit Power (dBm) 16.9 11.9

Broadband download speed has dropped to 2Mbps

Hi
I believe I am having exactly the same issue and am being told to do lots of tests / switch off hub etc. Running BT's own test I appear to be getting 8mb from the exchange but only 2mb from my hub (consistantly).
I'm new to this forum so can you tell me who I can email to try to resolve this as per this thread?
Thanks for any help
Lee
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can anyone explain why my Dell laptop and my iphone can "see" a server in Luton when using a wireless broadband (I get 20 Mbps download speed) but my ipad can not see this server and finds one in Milton Keynes which gives me 0.37 download speed.

Can anyone explain why my Dell laptop and my iphone can "see" a server in Luton when using a wireless broadband (I get 20 Mbps download speed) but my ipad can not see this server and finds one in Milton Keynes which gives me 0.37 download speed.

Can anyone explain why my Dell laptop and my iphone can "see" a server in Luton when using a wireless broadband (I get 20 Mbps download speed) but my ipad can not see this server and finds one in Milton Keynes which gives me 0.37 download speed.

Why am I just getting 0.5Mbit/s download speed?

We have had BT phone and broadband (BT Total Broadband) services for a few years in our household. On broadband, I used to get about 2-4Mbit/s download speed. 1 year ago, this suddenly dropped to about 0.5Mbit/s. For the last year I've been using my internet with a measly max. of 60kbps. I really don't know why this has happened, but it is incredibly frustrating. Can't really use YouTube or iPlayer.
I went on my BT Home Hub settings and found that the downstream is 572 kbps, which corresponds to the download speed I get. Before discovering this, I did a speed test using my test socket but got the same result. A speed test done today using BT diagnostics gives me 0.48Mb download and 0.57Mb upload.
But what's going on? Why is this so? Why did it suddenly drop? What can I do about it? I remember being on 10Mbit/s with Virgin a few years ago, that was more like it. Any assistance would be kindly appreciated.
Here are my stats:
ADSL line status
Connection information
Line state
Connected
Connection time
3 days, 3:31:19
Downstream
572 Kbps
Upstream
773 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
19.2 dB / 12.0 dB
Line attenuation (Down/Up)
42.5 dB / 25.8 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
86
Loss of Signal (Local)
7
Loss of Power (Local)
0
FEC Errors (Down/Up)
989552934 / 4294967200
CRC Errors (Down/Up)
730 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1082

Here are my latest stats - connected to test socket, with ethernet cable connection:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:08:47
Downstream
572 Kbps
Upstream
987 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.6 dB / 5.4 dB
Line attenuation (Down/Up)
45.5 dB / 25.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
22 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Why the sudden download speed increase?

BT Infinity was installed on the 1st February and although my upload speed doubled to 1.62Mbps my download speed was the same as my standard BT Broadband was at 5Mbps or just below. I was on the point of ringing a BT 'Techie' as late yesterday afternoon my Internet access had become painfully slow. In despair I turned everything off at the mains and when I switched on again the following day my download speed had increased to 32Mbps!
Could anybody explain why leaving everything off overnight would result in such a dramatic increase please? I'm certainly not complaining...just curious. The speed increase is reasonably constant on two wired PC's and one wireless Laptop.
Ray
Solved!
Go to Solution.

Hi,
Did the OR Eng leave you with only 5Mb D/L for infinity????????. He should not have done that, any way as your profile would have been set at say 3500kbps and for some reason DLM never picked up the speed for you, Now when you rebooted your system the HH3 picked up your profile to what it should have been. Basically that's it some can go into more detail if you want.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Why is the download speed so slow?

I have 100MB internet, and I am able to receive that speed with other applications. (I literally just tested with steam and got 9.1MB/s, at the same time as the Adobe download is running)
My Adobe download is 35 KB/sec or less, seriously guys? I don't intend to leave my PC downloading for 2 days just to get software!
I have tried both with the download manager (The download errored at 78% after I had left it running for about 6 hours) and now the browser (I've managed to get 1.6GB of the 5.8GB in 6 hours, currently running at 36.8KB/sec)
In the same time period I have downloaded the entire of GTA IV (15.6GB) and managed to play it for 5 hours!
Any idea what is causing it to be this slow or is the download service really this bad?

I'm using gigabit wired internet, with an appropriate network card and router, my firewall is completely disabled (both on my router and my pc) and I don't see why anti-virus should interfere with the download,
What is the general download speed normally received? Would you recommend using the browser download or the download manager?
I'm happy if this is just a "slow day" for adobe server or something, but my internet seems to be 100% fine as several other downloads I have tried have managed to get full speed even while the Adobe download is left running. (I obviously have had these other downloads off the majority of the time the adobe download has been running)
Cheers for the response,
Rob

Why is the download speed so different to the wireless router?

Apologies if this is not the correct location - newbie, so be gentle with me please!
My question relates to a wireless connection I have established with a Belkin 802.11g 54g wireless router. Airport configured incredibly easily BTW. Anyway, when I look at the router settings by entering the IP addess of the router, it tells me there is a DL data rate of about 3800, which i take to be 3.8gig. Upload is about 450. I am signed up to an "up to 8meg" ISP, so I know 3.8 is probably not that bad.
However, when I run a speed test on the DSL, it gives a performance around half that indicated on the router. Is that normal? The attenuation figure was 51 for DL and 29 for UL if that helps. I wondered if the 802.11g installed was the issue and whether 802.111n would improve this?
The same figures apply even when the router is connected to the main socket in the house rather than 3 floors up.
iMac Mac OS X (10.4.8) 2ghz intel core 2 duo 17 inch 1gb RAM 160GB HD

I'm using gigabit wired internet, with an appropriate network card and router, my firewall is completely disabled (both on my router and my pc) and I don't see why anti-virus should interfere with the download,
What is the general download speed normally received? Would you recommend using the browser download or the download manager?
I'm happy if this is just a "slow day" for adobe server or something, but my internet seems to be 100% fine as several other downloads I have tried have managed to get full speed even while the Adobe download is left running. (I obviously have had these other downloads off the majority of the time the adobe download has been running)
Cheers for the response,
Rob

HT1657 My download speed is 35Mb/sec but from iTunes i only get 100-200 kb/sec. Normally it works perfect, but today my small SD rented movie takes several hours. Why?

Rented Ronal the Barbarian 1 hour ago and it take ages to download. My internett speed is more than 35Mb down and up. The download speed from Itunes is about 150kb/sec. This has never happened before. Can anyone tell me if this is a local problem on my side or if itunes are not able to deliver?
Lommelom

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

HT1657 Why is it taking 14 hours to download a movie? My download speed tested at 4.2MB/sec

Why is it taking 14 hours to download a movie from iTunes? My download speed tested at 4.2MB/sec

Find a faster WiFi connection, because the one you're on now is slowwwwwww....

Why do I get a spinning wheel during a youtube dideo when my ISP download speed is over 30 meg?

Why do I get a spinning wheel during a youtube dideo when my ISP download speed is over 30 meg?

You may have a 30meg connection onto the internet but a page will only come in as fast as the server can deliver it. A popular site like YouTube will have very many concurrent users making page requests, and the nature of YouTube's content means that each connection is very data intensive. If you are trying to access a particular popular video, or if you are trying to access YouTube at a peak time when a lot of other people are trying to access it at the same time, like early evening say, then the server may be struggling to service all the requests hence you may experience a delay in viewing your video irrespective of the speed of your internet connection.

Widely varying broadband download speeds, why?

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