Widget on inbuilt CUIC UCCX

Has any one tried to add clock/calculator widget to CUIC Dashboard in UCCX .
It is not working for me ??
I added this Clock and Calculator widget but the result is as below ?? Any one has ever able to add it successfully working ??
Pleas point out which widgets to use ? Is it a browser error ??
I have UCCX 10.6

Hello Team.
i am also using uccx 9 with CUIC and when using schedule it is giving blank reports that are attached here..
Cisco Unified Intelligence Center
Version:9.0(2) build 1 (9_0_2_11002_27)

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CUIC-UCCX bundle

Hello,
I am currently working with an UCCX 9.0(2) installation and the csutomer is using CUIC as the reporting tool. We are currently facing some troubles:
1. We are in a timezone that is GMT-3 (Argentina). If, for instance, you ask for de summary activity report for a specific date, it comes with two lines. Trying to understand why is this happening, I found out checking the SQL, that the timeframe is being sent to the database in UTC, so for example, if I ask for a report from 9PM from one day to 8.59PM (taking into account that the user is set to GMT-3 timezone), the report comes out fine. (1 line for the whole day). That's because the SQL shows, from 0:00 to 23:59 in UTC.
I have found some solutions for this on the web, but unfortunately they appear to be for the full product and not the co-resident version, which, by the way, looks very limited.
2. The "Not-ready Reason code summary report" does not show the custom reason codes configured. They are all grouped under "Other RC". How can I see the specific configured Reason codes and not only the system RC?
Thanks in advance,
Javier

Hello Team.
i am also using uccx 9 with CUIC and when using schedule it is giving blank reports that are attached here..
Cisco Unified Intelligence Center
Version:9.0(2) build 1 (9_0_2_11002_27)

CUIC UCCX 9.0.2 w/Prem Agent

Can I use CUIC as a wallboard. I just saw a brief demo and it appears that the real-time CUIC reports can show real-time wallboard data that can be used within the CAD integrated browser window. Can anyone confirm this?
Joe

David,
I was told that I would need the CUIC/Premium upgrade for UCCX in order to create a real-time dashboard that has both the CSQ stats(CSQ:Sales, Support...etc) and the the individual Agent Name / Status(Ready, Not Ready...etc) with both on one dashboard.
Joe

UCCX and CUIC

I have a customer using UCCX v9 with inbuilt CUIC for historical reporting however they are hitting a limit of only 8000 rows being returned on queries.
Is there any way around this limitation by using the CUIC? (Not through external SQL queries as mentioned in another thread)
Is it possible to use CUIC premium on a seperate box with UCCX, and would this resolve the issue?
Thanks

Hi
The only workaround I've seen is to run filtered copies of the report.
E.g. if you are running it for a day, and getting >8000, run it for 3 or 1 hour periods and export them. You can then stitch then together in Excel or whatever you are processing it in.
Or perhaps you can filter the output in another way - e.g. export particular applications/numbers rather than all calls on the system.
If you are doing a lot of processing manually with this data you might want to look at producing a custom report that does that processing/summarisation on the server and then presents a more final output which isn't raw data. The 8000 limit is typically only a problem when outputting raw data..
Regards
Aaron

Error when generating Live Data Report from CUIC in CUCX 10

Hello Guys,
I have a problem generating Live Reports on CUIC (UCCX 10 deployment).
I receive the following error:
"Error updating the filter information. XMPP Messaging infrastructure error"
All the services are IN SERVICE
Any ideas??

Hi Rami,
For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043
Cheers,
Abhiram Kramadhati

CpQuizInfoPointsscored, cpInfoPercentage and cpQuizInfoTotalCorrectAnswers showing incorrect values

Hi All,
I am using captivate 4 - AS2 for publishing. I have built a captivate quiz which is a very straight forward without any question pooling or randomization. All the quesions are standard MCSS/MCMS type and there is no custom activity. After the quiz there is standard scoring slide and after that I have added the certificate widget (captivates inbuilt widget).
The problem is the score being displayed on score page is correct however in certificate page it is something different. For this I tried tracking following variables on the score page:
$$cpQuizInfoPointsscored$$
$$cpQuizInfoTotalCorrectAnswers$$
$$cpInfoPercentage$$
The score being displayed is correct and system variable values are incorrect. Attached are a few screenshots for reference ($$cpQuizInfoPointsscored$$ and $$cpQuizInfoTotalCorrectAnswers$$ values are 50, 5 and 140, 14 which should have been 60, 6 and 190, 19 respectively).
Any pointers to what is wrong?
Thanks in advance!

Thanks for the reply.
No my captivate is the standard installation without any updates. Any pointers to that particular patch? from where I can install it?
I found this one:
http://www.adobe.com/support/captivate/captivate_4_downloads.html
Will this work?

Creating new fields for UCCX 9.0 CUIC

I am tryin to create a Contact Service Activity report for a customer and I have 2 problems.
1st I have created a new field which I want to show the number of calls handled outsite of the Service Level.
The formula I have created is SUM(${calls_handled})-SUM(${handle_sl_met}) this works fine for the totals, however I am getting the overall totals on every Service line . Within Edit Properties i have just put in (${calls_handled})-(${handle_sl_met}) thinking that would sort the individual service lines, however it is still showing the overall total number!
The 2nd problem I have is that I want to run the same report so that it show multiple day summaries for each service.
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    25         23       2
3rd Oct Acounts      15         12       3
4th Oct Cust Serv    32         29       3
4th Oct Acounts      27         26       1
When I run the report for start time 3/10/2013 to 4/10/2013 for entire range - grouping by start time - summarising daily.
it show as follow
Date        Serv         Off     Hand    Abnd
3rd Oct Cust Serv    57         52       5
3rd Oct Acounts      42         38       4
Has anyone done this if so can you advise as it is now extremely urgent.
Thanks Sarah

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

UCCX 9.0 CUIC Value lists

Hello,
I have installed UCCX 9.0(2) and I am using CUIC for the reporting data. When I first configured the UCCX CSQs, I used some sample names. After the testing phase, I changed those names to the final names.
Everything is working as expected with the callcenter. The only problem I have is that in CUIC, if I check the Stock Value list "UCCX_CSQ Names" I see the names of the old CSQs as well as the new CSQs.
The old CSQs are no longer configured in the system, and I cannot modify the value list since it is a stock list. How can I remove those old names from CUIC?
Regards,
Javier

If you delete of modifiy any thing in UCCX then old value will mark as inactive but that will still present in infromix database.
if you want to completly remove it then you have to purge the old data . but in that case you will lose all your historical data also . you can request TAC they will delete old config from root . but normally this is working as design .

CUIC for UCCX 9.0(2)

Hi,
my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)
I read:
"... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express application. ... "
I don't understand.
Can I install it on the same server where there is UCCX 9.0.2 or on a different server?
What licenses do I need?
My customer asks application HA (no vmware)
There are good alternatives to the Cuic ?
Thanks
Cristina

Hi,
from the UCCX 9.0(1) SRND:
Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX 9.0(1).
Regardless of license level (Premium, Enhanced or Standard), CUIC is there, on the same server.
Not sure if you can install it or move it to a separate server - I guess the answer is no.
About the licenses: you'll have to decide whether you'll be able to use the full feature set (if you need HTTP applications, Databases, custom Java classes, then go Premium), or not (then it's either Enhanced or Standard). Again, CUIC will be there, with unlimited users.
About HA - if you mean High Availability, UCCX supports that, out of the box, it's actually an active-inactive server pair. You'll need a separate license for that, too, as far as I know.
Good alternatives to CUIC: personally, I prefer BIRT. But there's a long list of reporting platforms. Some SQL knowledge is a plus.
Hint: the SRND is a great way to start. The amount of information there might be overwhelming, but all the details are supposed to be there.
G.
Message was edited by: Gergely Szabo
A list can't be wide.

Using CUIC to Show Calls Waiting on UCCX 9.0.2

Hi,
I am about to deploy UCCX 9 for a customer, and they want to use CUIC to replace their existing wallboard. This appears to be fine with the exception that none of the existing or available report definitions show calls waiting (as they are based on the Historical Reports Package).
Can anyone offer any advice, or share a report definition that would allow me to show this?
Regards
Tony

Hi Tony
I've not played with CUIC properly myself, but basically you need to get a Lab or NFR kit for CUIC Premium; with that you can created customised reports and import those to the UCCX system.
Regards
Aaron

UCCX 9.0(2) Custom reports with CUIC 9.0 issue

Hello.
I installed in our lab UCCX 9.0(2) and CUIC 9.0(1) with premium licenses. It's necessary for making custom reports used in CUIC.
I found this document:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html and tryed make recomendations from it.
But I had a problem with prerequisites #6. I can't click "Edit" button, because it is inactive. I attach 2 screenshots: from pages "Datasource" and user configuration.
What could be the problem?
Regards,
Anton

Here's a summary so far:
Problem Description:
Unable to edit Data Source "UCCX" in co-resident CUIC.
Also, documentation required on CUIC Custom Reports.
Topology:
UCCX 9.0(2)
Resolution Summary:
Switched back to HRC, and then back to CUIC again. Datasource could be edited.
See the following sections of the CUIC user guide:
http://tools.cisco.com/squish/cddf8
Page 50, "Custom Templates" and "Reports and Report Definitions".
Page 107, "Report Definitions".

UCCX 9.0 and CUIC problem

Hello all,
I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.
When we try to tun this report we get this error :
"There are currently no parameters configured for this report."
and then
"Dataset status is Failed (Database Error)."
Did somebody already get this error ?
Could someone extract this report and send it to me ? I'll try to import it on my side.
Best regards,
Jena Brunstein

Hi
TAC has resolved the issue by connecting on the UCCX and do following:
To fix the non-working stock report, we exported it and added entity version
to both the report and report definition to overwrite the existing report
definition.
Hope it helps

UCCX 9.0 using CUIC - Accessing Custom Stored Procedure

Hello,
We recently upgraded to UCCX 9.0 to take advantage of CUIC. So far it's been going well but we had a custom report that we used on the old HR client. It was a copy of the Agent Call Summary report that called a different stored procedure. It was easy enough to create for the HR client. The only difference between the SP's is that the custom one doesn't count outbound calls under 5 digits so it excludeds any internal calls. I've tried exporting the Agent Call Summary report in CUIC and importing a new one but I can't get it to change what SP is called. Does anyone have any idea how I can get this to work? I've seen other threads that suggest that a stand alone copy of CUIC Premium is needed but I was hoping it wasn't since it's a fairly simple change.
Thanks,
Eric

Hello,
Any change to the storeprocedure or database access will require the premium version since the standard doesn't have the option to see the report definition.
If you have a LAB of CUIC, it comes with premium version for partners with only 1000 USD, you can use it and export the report and then import it to the customer, this how i usually do for small changes, other than that the customer is required to buy the premium version.
Amer

UCCX 9.0 - CUIC

Cisco introduced CUIC Standard as the new historical reporting package for CCX.
CCX has 3 licensing levels; standard, enhanced and premium.
We have CCX Premium however the version of CUIC on all CCX platforms is the standard version.
CUIC Premium that includes the Report Definition Designer is an additional $25,000 per server.
I assumed that when reading about premium and CUIC that CUIC was an integral part of uccx, since there were no separate versions of "Historical Reports"
I do not believe this information was properly presented.
Just an FYI for anyone who reads this........
Currently having repeated issues with CUIC simply functioning properly,

Hi
CUIC is the 'Standard' version in UCCX, and yes, it doesn't allow full customisation. I'm sure/hoping it will improve in 10.
THe customisation process will be the same no doubt - you need to buy the Lab (customer) or NFR (partner) version of CUIC Premium ($100 or so, I believe) in order to do customisation/creation of reports.
Aaron

UCCX 10 CUIC Custom Report (using external data source)

Hi.
We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in reports. We need to add the external data source to CUIC but I'm not sure if the strip CUIC version of UCCX can allow that. Is that possible?
I know that with CUIC Premium we can add third party data sources into the CUIC. The Premium CUIC NFR allows that and we can create the report but for it to work in UCCX we need to add the external data source to CUIC.
What are my options? If any?
Thanks in advanced,
-Jose

Hi Jose,
You can basically build custom reports on a standalone CUIC server and import them to the CUIC on UCCX.
But I am not sure if this datasource is continuously polling information from the DB and giving it to the report and if this is possible.
Please refer to the link below for creating the custom reports on CUIC in UCCX:
https://communities.cisco.com/docs/DOC-31936
Regards,
Arundeep

Widget on inbuilt CUIC UCCX

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