Wifi and BlackBerry Link Synch

I think it is generally understood that there currently exists a problem whereby you can not synch media via Blackberry Link unless you first turn WiFi off on the Blackberry and then connect via USB cable. So what I am wondering is will this be addressed soon and how ? By a new release of the OS or by a new release of BB Link ? I was hoping it would be fixed today when I installed the new BB Link release but it still is an issue to be fixed.
Is there anywhere we could look to see a list of accepted bugs (known problems that will be addressed at some point). It seems to me that there are a lot of wasted cycles by every new user asking the same questions as they discover the bugs themselves. If we had such a list we would check our problems there first before making redundant forum entries.

What is your computer OS ?       What virus program do you use ?
On the PC that you said Link will not install, install this BB Device Manager:   https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
If installation is ok you can backup much of your data but not all data untill you resolve your issue with Link.
You can backup other data that Device Manager does not with:   http://worldwide.blackberry.com/ap/protect/
which is already installed on your phone.

Similar Messages

Mac OS 10.8.6 contacts to Z10 Via USB and BlackBerry Link

Have an iMac with 10.7. Appointments with my Z10 are currently synced via a USB cable with Apple iCal Using a USB cable. Want to upgrade to a newer version of Mac OS 10.8. Mac OS 10.8 no longer has iCal but Calendar instead. Does BlackBerry Link work with Calendar the same way it does with iCal and sync with the Z10. In BlackBerry Link, there is a specific option to work with iCal, not sure if this was to make it work with iCal and that it will work Calendar as well. Maintaining sync with calendars is most important to me right now and the OS upgrade would let me use another application that I trying out... Again maintaining calendar sync is a must.
Confirmation that BlackBerry Link syncs to the Z10 from Calendar via a USB connection would be appreciated. Downgrading an OS not pleasant.

I have a Mac Air and use Calender.
I have my Gmail calender synced(?)/conected to my Calender (click on "Calenders" in the top right of the screen and add it.
I have my Blackberry calender linked to the same gmail account and they sync as well. It seems to work.
I am however unable to sync the contacts on my apple to my blackberry. But I can sync from my blackberry to my computer..............
Any answers?

Music Album Art and Blackberry Link Issues

I have been using blackberry for ages and have never had an issue with the media sync, it normally has worked properly. i had the z10 when it came out and syncing my music via blackberry link had worked well also, music album art showed up on my device. However, since getting my blackberry Q10 this has all changed.
1) I use a macbook pro
2) I have the most up to date version of bb link
3) I use a 16gb memory card
In the past two weeks since i have got the Q10, i have never once been able to get my music album art unto the the device, i have formatted the memory card over 10 times, i even went as far as doing a security wipe of the device itself. i have also gone into the file manager settings and and cleared the music folders, no joy!!
PLEASE CAN SOMEONE HELP ME WITH THIS!!! I used to love my music on blackberry especially with my album art which showed on the Z10 so why isn't it showing on the q10. i don't have the z10 anymore to check.
Futhermore now when i try to sync music on the bb link some song are not even being transferred unto the device as if it just randomly selects the music it puts on the device.

Well, finally someone in the same boat as me. I use a Pc with windows 7. I previously had a Z10, switched to a Q10, with the same issues on both phones. Sometimes the artwork would show up, often adding a new song would corrupt all the artwork. I've even retagged all my mp3's, by wiping the metadata and reinserting the tags. No luck. I've formatted my phone, memory card, everything.
Ironically, the same memory card inserted into my old Bold 9900 and 9700 work fine, displaying all the artwork correctly.
I have spent hours, maybe even DAYS trying to fix this horrible problem. Someone help us!!!
I should add that now all of my albums are in individual folders, completely correctly named, with the latest ID3 tags. Even bypassing BlackBerry Link, and just using USB mass storage mode doesn't change things.

Link software install 2 error codes 1706 and blackberry link .msi file cant be found

seems impossible to download and install link,
any ideas?

You are not the only one having problems installing BlackBerry Link. See this thread: http://supportforums.blackberry.com/t5/BlackBerry-Link/Cannot-install-BlackBerry-Link-on-a-Windows-7....

Music and Blackberry Link

Within Blackberry Link and when MY Computer is checked my itunes music no longer shows and an error message appears saying the the music library wasn't able to be loaded. This is with the latest version of Link and the prior version. It initially worked fine and much of my itunes are on the Z10. This problem arose a few months back with a new itunes version. Music settings is for Itunes. Any suggestions?
My music shows in Link when my Z10 is connected and checked as on on the left side of Link.

Well, finally someone in the same boat as me. I use a Pc with windows 7. I previously had a Z10, switched to a Q10, with the same issues on both phones. Sometimes the artwork would show up, often adding a new song would corrupt all the artwork. I've even retagged all my mp3's, by wiping the metadata and reinserting the tags. No luck. I've formatted my phone, memory card, everything.
Ironically, the same memory card inserted into my old Bold 9900 and 9700 work fine, displaying all the artwork correctly.
I have spent hours, maybe even DAYS trying to fix this horrible problem. Someone help us!!!
I should add that now all of my albums are in individual folders, completely correctly named, with the latest ID3 tags. Even bypassing BlackBerry Link, and just using USB mass storage mode doesn't change things.

Blackberry Link - not recognizing device and does not allow synching calendar and contacts

I cannot get Blackberry Link to work properly on my laptop running Windows 8.1 Pro. It takes a very long time to open and it does not allow me to sign in saying there is no internet connection and I cannot get around resolving this issue. That is problem 1. Problem 2, Blackberry Link sometimes recognizes the device and sometimes it does not. Problem 3, when I do get Link to recognize the device, (it can backup), synching the calender and contacts on the device to Outlook does not work. I try to do a one way synch from the device to outlook and it processes but Outlook is not updated (outlook has no contacts or calendar events as I want to pull them off my device).
Any ideas? Thanks.

Hello RankinWilbur44
Welcome to http://supportforums.blackberry.com/
Visit this Article ID: KB34374
Check this information
I hope it's a good help to your problem.
Via: sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/How-To-OTA-Sync-BB10-and-non...
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

DOES BLACKBERRY LINK REALLY WORKS?

HI, I HAVE A Q10 AND I IT STOPPED WORKING SINCE THERE WAS AN UPDATE AND I AM NOT ABLE TO SYNC MY MEDIA AT ALL. I READ SOME POSTS AND I'VE TRIED TURNING OFF THE WIFI FROM THE DEVICE BUT STILL DOES NOT WORK. I HAVE A MAC BOOK AIR. CAN ANYONE GIVE ME ANY TIPS??? I REALLY APPRECIATTE.

Hey Evna,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This is a very bizarre issue as there is no known issues between Outlook 2003 and BlackBerry Link. I would suggest disabling the BlackBerry Virtual Private Network and then test the Microsoft Outlook connection.
Also if you connect the BlackBerry Z10 without BlackBerry Link opened, do you see any problems happening in Outlook?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

HELPPP Blackberry link stopped working

Hey Everyone!!!
Am on a dead end. Have made several attempts to uninstall and install again blackeberry link nothing seems to work. As soon as click to load the program so that i can back up or sync my Z10, I keep gettin an error message "Blackberry Link has stopped working".
I havent done a back up for a while and need to do asap.
Everything was working perfectly up to a month ago. Been trying to find a solution for weeks now.
PLease help. Sucks sucks

Hello Zjaydee
Welcome to http://supportforums.blackberry.com/
I recommend you download the latest version of BlackBerry Link
Check you have installed on your PC, Net Framework 4 or higher.
Regards...
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

I cannot install blackberry link on new Q10 as repeatedly crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) makes blackberry Q10 phone pretty useless!! Is there any other way to transfer content from PC to Blackberry?? Will blackberry fix this problem- cannot find any solutions on Google. Thanks
Solved!
Go to Solution.

Hello Black55
Welcome to http://supportforums.blackberry.com/
You can tell which version you have installed Blackberry Link
Respect al error that you listed, you are likely to mistake the sea tu windows corrupt.
Regards.
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Problem synching Z30 with Blackberry Link

Hi there,
I'm having problems synching my Z30 calendar and contacts with my Blackberry Link. I'm getting the following error message:
"Sync was unsuccessful
CPreferencesManager: Configuration Value for /Preferences/Account_1_65538/SyncAccountld_2not set in Transconfig.xml for translator Rimbb"
Can anyone out there help, please?
Thanks in advance.

I agree, WayneNaywin!

BlackBerry Link won't sync Music and Pictures with Mac

Blackberry Link 1.2.1.18 for Mac won't sync pictures or music with my BlackBerry 10 Device. Contacts and Calendars sync fine but Music and Pictures pretend like they are syncing but then just stops with no error or warning. Im using the latest versions of iTunes and iPhoto... None of my Music is protected and all my Photos are just regular JPG in an iPhoto Library. Any help would be greatly appreciated.
BB Link 1.2.1.18
Mac OS 10.9.4
BB OS 10.2.1.2977

No luck. I tried with iTunes and iPhoto closed and it says it's syncing... then after some random amount of time iTuens opens for no reason and stays open. iPhoto will also open and then quickly close. I don't have iCloud set in iPhoto. Tonight I tried the whole process with my WiFi turned off on my laptop, which is my only Internet connection. It moved along for a little bit, and then just stops. ALL my music files are standard MP3, so I have no clue why it doesn't work. Im trying to copy everything use USB Storage mode now, just so I can have stuff on my phone. Surely BlackBerry can fix this? I've seen other people also having lots of issues with BlackBerry Link.

Wife and I have separate iOS devices, separate iCloud accounts. But we both want to access mail from the iMac (OSX Mavericks.) Currently only my mail is linked. How to configure so that wife's iCloud mail can be seen on iMac. Simple and explicit please!

My wife and I have separate ioS devices (iOS7) with separate iCloud accounts.
So we access our mail separately on these devices. But we would both like to be able to access mail at the desk top (iMac, OSX Mavericks). Currently only my mail is linked. How do I set up the Mac to allow it to access my wife's e-mail too, either in the same mail inbox or a separate one. Simple instructions please!

If Mail in Mavericks is the same as earlier versions you can select accounts in the sidebar, so that you can either display the inboxes for individual accounts, or the contents of all the account inboxes. (If the accounts don't show click the disclosure triangle next to 'INBOX'). The layout may have changed since the version I have - Snow Leopard - but you should be able to do the same thing.

If my wife and I share our Imac but have separate Iphones and Ipads, can we set up 2 separate Iclouds on the Imac? Or do we have 1 Icloud account and synch our individual devices separately?

If my wife and I share our Imac but have separate Iphones and Ipads, can we set up 2 separate Iclouds on the Imac? Or do we have 1 Icloud account and synch our individual devices separately?

Set 2 independent users on the iMac, each can then have their own accounts (iCloud, iTunes etc)

Blackberry Link for Q10 with Outlook Sync has very poor performance and not good Functionality

I am wondering if anyone has tested this software. Blackberry Sync software for my previous phones were wonderful. I can sync my contacts and calender in a very short time. With this new Blackberry Link it takes about 1 1/2 hours Plus to complete. And when it does complete - it duplicates entries which I did not want.
Plus what is missing is the following:
1. I am not able to say Update both Device and Outlook any longer. This functionality is gone.
My question: How does it do a two way sync if I only have a choice to use what I have on my phone or on outlook only
I want to be able to update my Outlook contacts with changes and addition I made on my Q10 phone and update my device with changes I made to Outlook.
Why did Blackberry remove this very flexible choice? Plus Blackberry Link has very poor performance.
I work for a large company and I do Enterpirse Software testing daily. Performance is the number one complaint for customers on top of the UI and functionality.

Thanks for the reply.
OS: Windows 8.1 Pro 6.3.9600 Build 9600
Link: 1.2.3.23
BB Desktop: 7.1.0.41
Anti Virus: Avast 140312-0
Firewall: None
A thing I noticed when I opened Descktop Software for the first time since the new Z30 is that the old application thinks it is looking for a Z30. I havent even opened the application since before I got the new device. The only way it could think I have a Z30 is if it is using a lot of the same files as Blackberry Link. That is some pretty terrible software development practices in my opinion. I'm going to take your suggestion and uninstall both apps, run a registry cleaner and reinstall BB Link and I bet it works a lot better afterwards.
EDIT 12 March 2014 7PM EST
Still all of the same errors with regard to syncing outlook contacts and Schedules. I will post all of the error messages I recieve here as I see them. Application is always started by connecting device with USB cable.
"Sync was unseccessful
Caught _com_error exception. Description(): Error in MAPILogonEx: MAPI_E_CALL_FAILED; Error(): -2147467259 (0x80004005); ErrorMessage(): Unspecified error; Source(): XCPCRdmptn.RdRDOSession"
REBOOT
Change to sync contacts only, 1-way sync to computer, always use device data
"Sync was unsuccessful
CPreferencesManager: Configuration Value for /Preferences/Account_1_65537/DevicePin not set in TransConfig.xml for translator RimBB"
REBOOT
Application went through the whole process and hung for about 15 minutes and then completed successfuly syncing contacts only.
Change to callendar only. Sync completed successfuly. No hang or errors. very quick.
A new recurring appointment on the device was not transferred to the computer.
Sync callendar again, completed successfuly.
Appointment is still not transferred to computer.
So far I've spent an hour tonight trying to sync my contacts and appointment changes from just one day. I'm not thrilled.

Issue in Retrieving and Restoring My Backup from Blackberry Link for Z 30. Require URGENT Assistance. Please suggest.

I have been facig this issue for last few days and it's absolutely insane to retreive my own BB Z30 backup via Blackberry Link. I beleived this is 1 User Interface which connect BB to computer (Win. or Mac or Other devices ) and make your life easy.
This is been a Pain in A** and I have been constantly getting message that:
"Verify that your device is on and connected to Blackberry Link and try Again".
I have done all permutation and combinations but my data is still not retrieved . I am using Windows. Please assist me URGETLY and guide me some steps to correctly retrieve it .
Distressed User.

Please follow the steps in the link below to try to correct your issue.
http://supportforums.blackberry.com/t5/BlackBerry-Link/BlackBerry-Link-can-not-connect-to-my-Z30/td-...
As you will see a similar issue with a Z30 and the suggested method worked for the other user.

Wifi and BlackBerry Link Synch

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