Wifi and Bluetooth disappeared after reset laptop to Factory settings

After reset my PC to factory settings realized that the wireless and bluetooth were not working. The problem is not with my home network, since all other devices are working great The F12 (wi-fi)  hot key is orange and does not turn on. When button is hit just changes to airplane mode on/off. There are no option of wireless devices or icons or whatever to access this. Wireless and bluetooth just disapeared. At the device manager, the only driver found in Device Manager\Network Adapters is Realtek PCIe GBE Family Controller. Nothing about wireless. Everything is gone. Accessed the HP support and installed several different network drivers, but nothing happens. Tried to do another factory reset, problem persisted. Exactly same occuring to Bluetooth. They always worked fine, till the factory reset. Don't now what else to do, some say that may be a hardware malfunction, but I think it is weird, always worked great and it changed immediatly after the factory reset. In my opinion seems more like a software than a hardware issue, caused by the reset. Could anyone give a help with that? Tks a lot 

Hi , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15 Notebook and Wifi problems. Here is a link to the troubleshooting the Wireless connection. Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system it has built in Wireless troubleshooting assistance. It will show you how to make sure the Wireless is on. Here is a document on Airplane mode. If Airplane mode is on you cannot use your WiFi or Bluetooth, so Airplane mode should off and no Ethernet cable connected for the Wireless troubleshooting. I hope this helps you connect. Thanks. 

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