Wifi at home/Broadband usage allowance

Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

johnfraser wrote:
Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
There is a fair usage policy here
http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
There is a general info page here.
BT wifi help (was BTOpenzone)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Bt Broadband Usage Allowance

Does use of BTFON and BT Openzone count against BT Broadband usage allowance?

Many thanks for your speedy reply. It's good, and unusual, to receive an unambiguous answer.

Broadband Usage Allowance

I have recently been exceeding my monthly usage allowance of 40GB resulting in additional charges being applied to my account. I have never previously exceeded my allowance.
I wanted to gain a better understanding of what specific content being downloaded might be causing this so I called the Broadband Helpline.
The person who was based in India said that to give the information requested would be breaching Data Protection so I am no further forward.
I don't want to switch to an unlimited contract so am at a loss as to what to do.
Could someone please help ?

cherrington wrote:
So basically devices such as I Phones I Pads X Box 1 etc will all take maximum advantage of the download speed available thereby increasing usage ?
That is correct. Instead of standard quality video, it wiil select HD video on things like Youtube and iPlayer.
If you have than many devices in use, especially if you stream video, or do gaming, you will soon use up 40Gb.
If you upgrade in the same month as your excess usage, BT normally do not charge for that excess.
Keep a watch on the broadband monitor, on a daily basis, to see what you are using. Remember uploads and dowloads count.
If you are on a discounted deal, you may find that the amount of the discount, is applied to the upgrade price, for the remainder of your contract.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband usage allowance estimate.

Usage allowance, 1GB roughly equates to 5000 web pages or 50,000 emails, I might view 10 or 20 web pages in a day and send 3 or 4 emails. So I must have viewed 65,000 web pages or sent, wait for it, 650,000 emails

WatchdogTS wrote:
Been with BT BB for over 5 years now, never once went above the usage allowance, I rarely get the 7GB advisory emails, 4 in the last 12 months to be exact.
Now all of a sudden I am exceeding my 10GB allowance by miles, 23GB used in Feb 2012.
This is the good bit, according to my BT usage monitor I got the advisory email for 7GB on the 28th Feb 2012, note the date, 28th Feb. No email was received by me. Also on the 20th Feb 2012 I was supposed to get an email for exceeding my 10GB allowance by 13GB for Feb 12 on the 20th Feb 2012. Again no email was received, but it is logged on BT's usage monitor as having been sent.
Somehow I am supposed to have used 16GB of broadband acess in the space of 24 hours, 29 days in Feb 2012, advisory email for 7GB used received on 28th Feb 2012. £15.00 charge to go on my next bill..........like hell it will.
Explain that if you can BT.
Hi. Welcome to the forums.
Have you checked the online Spam folder in case the email went into there ?
Pardon me for asking as I'm not too certain about your dates. You've given details about an email for exceeding Feb 2012 on 20th Feb ? And also one on 28th Feb for going past 7GB ? Clearly they don't make sense to be in that order - or the one on 20th Feb is wrong.
As for the usage, is there anything you can think of that might have caused this extra usage ? The usual culprits such as skype video chat, catch up tv, online film streaming etc.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

BROADBAND USAGE ALLOWANCE SCAM

I HAVE BEEN CHARGED FOR 'EXTRA' BROADBAND USAGE IN JUNE AND IT SEEMS I HAVE NO COMEBACK !
BT WILL JUST TAKE THE MONEY AND THAT'S IT AS FAR AS THEY ARE CONCERNED.
I CAN'T PROVE HOW MUCH I USED,
BUT MY MONTHLY USAGE AVERAGE IS 4.34 GB
I RECIEVED AN ADVISORY EMAIL FROM BT ON 1ST. JULY, WARNING THAT MY TOTAL USAGE
FOR THE MONTH OF JUNE WAS OVER 8GB.
NOTE !!....... THE IST. OF JULY !!????.
WHO DO I HAVE TO CONTACT TO GET MY MONEY BACK.
THE BROADBAND PHONE LINE HELP ONLY WANTS TO HELP ITSELF TO MY MONEY AND JUST SUGGEST THAT I UPGRADE
IT'S DISGRACEFUL

Hi rodneybark,
Welcome to the community and thanks for posting!
I'm sorry about this. Send us over your details and we'll look into this for you from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband Usage Allowance....Is it just me?

I'm not sure if I'm in the right place, but having looked at some other threads here, I hope I am.
I'm new to BT Broadband (I joined on the 26th Sept - 8 days ago). After just 4 days, I received an email telling me I'd used over 6GB of my 10GB allowance!! I'm not quite sure how this can possibly be the case since I've never had an issue about usage with my previous ISP, and especially not after 4 days. To compound the issue, the Usage Monitor now says that I've used 1.68GB in 48 hrs (1st - 2nd Oct) which is downright amazing since during those two days, we were hardly even home, apart from sleeping, and the most use the Laptop got was to place the Avon Order!
It would appear from reading other messages here, that, as a new customer, I may have been automatically 'Opted-In' to BT Wifi......(?), so perhaps this is causing an issue. Is there any way I can find out more about the detailed usage? I think I've now managed to 'Opt Out' of BT Wifi (it just said something about my request being processed in the next 24hrs).
Has anyone else had a problem like this, and can they confirm whether it was BT Wifi, or am I missing something else. At the moment, I'm feeling rather ripped off by BT, especially since I've just signed up to an 18 month contract.

BTWIFI does not count towards you usage and in fact many use BTWIFI when their actual usage ia getting near the max so maybe you should think again about opting out
if you go to your hub you should find usage figures there provided you have not switched it off or it has reset
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Home broadband exceeding allowance.

Hello all. My relative has the basic £10 home brodband package and has allowed a guest to use it for a quick online game update. Unfortunately this update was 3.5 gb's and the download limit per month is 10gb (whoops).
I am lead to believe from the good people of this community that the package has a set 10 gb limit and no offpeak 'benefits'. This creates an unfortunate issue that involves the £5.30 per 5gb over the 10gb allowance.
My questions are; firstly, does the fee start automatically? as opposed to there being a setting that allows the user to opt out of exceeding the 10gb and therefore once 10gb is reached the speed is capped at something tiny like 256k? and secondly, if the 10gb is exceeded by 1 gb does that mean that the full £5.30 is charged to the account holder.
Thank you for your time and patience.
- CJ
Solved!
Go to Solution.

If they are on 10gb package then charge will apply as soon as they exceed the limit and the charge is per 5gb or part therof. So if only over by 1gb will be same as over by 4.9gb
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Using Wifi on BT Broadband

Hi there,
I recently signed up to BT Broadband along with a telephone line rental. I have 10GB of data and I have 1 PC wired up to the router. However, I also connect other devices such as a laptop and several smartphones to the router via Wifi.
I was wondering whether Wifi usage, whether using a laptop or smartphone, uses up some of my data allowance.
A quick response would be much appreciated.
Cheers.

You need to be clear as to the terminology you are using here.
The broadband connections will be wired , wireless and WiFi. The first two impact on your broadband usage allowance. WiFi has its own allowance of 10,000 minutes per month - if this is exceeded you will need to resign in every 30 minutes ( you need to resign every 2 hours when you are within the 10,000 mins)
If you are signed up to WiFi (automatically done for new customers in last 2 years) then if you find a useable hot spot then you can log in. You can also do this at home to avoid going over your broadband limit although connection speeds will be a lot lower.
You may see two networks called BTWi-Fi and BTWi-Fi-with FON which you can connect to - BT is slowly changing to just BTWiFi but FON still exists at the moment.

BROADBAND USAGE WITH YOUVIEW??

Does anyone know if YouView counts towards your broadband usage? BT Vision didn't but I hear that You View can rack up your monthly usage. Not mention on website of course?

Hi Sjf9712,
If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

YouView Broadband usage

Hi,
After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
She got BT vision installed around the 20th Feb - with the TV Unlimited option.
She then started using NowTV around the 26th of March.
Her Broadband usage has suddenly increased
Feb - Not over 10 GB limit
March - 20 GB
April - 41 GB
May - 40 GB
Broadband monitor page currently states:
You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239
She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.
She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!
Looks a lot like YouView usage is being incorrectly counted and being charged for.
Any advice would be appreciated,
Geoff

& lest there is any doubt this is how the Bt website defines it
YouView On-demand explainedAs well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.
As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.
The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.
Subscription to Now TV costs extra.
close

YouView and broadband usage...?

Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage? It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
cheers
mike

http://www.youview.bt.com/
"YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

HT6162 My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
The app store always gives you the option to use a previous version of the app IF it is available for your device.
Sorry but you are stuck without new hardware.
PJRS

Will my Lenovo W510 WiFi work with a 2.4:5Ghz Netgear N600 WNDR3400 dual-band home broadband router?

My first post ever ... so please be gentle with me.
BACKGROUND:
1. I'm considering a new router to replace my Linksys WRT54G.
2. The Netgear N600 WNDR3400 dual-band home broadband router has a simultaneous 2.4Ghz & 5Ghz AP capability.
3. While I know my Lenovo W510 WiFi works fine at 2.4 Ghz (802.11G), my question is:
QUESTION:
Q: Will my Lenovo W510 laptop wireless card connect at 5Ghz?
NOTES:
Note: The OS is Centos 6.3 Linux (x86_64).
Note: I'm not sure how to tell you WHICH wireless card I have, so I googled and tried this command:
$ /sbin/lspci -knn | grep -i network
WHICH REPORTED:
00:19.0 Ethernet controller [0200]: Intel Corporation 82577LM Gigabit Network Connection [8086:10ea] (rev 06)
03:00.0 Network controller [0280]: Intel Corporation Centrino Ultimate-N 6300 [8086:4238] (rev 35)
$ /sbin/lspci -nn -s 03:00.0
WHICH REPORTED:
03:00.0 Network controller [0280]: Intel Corporation Centrino Ultimate-N 6300 [8086:4238] (rev 35)
$ /sbin/lspci -vv -s 03:00.0
WHICH REPORTED:
03:00.0 Network controller: Intel Corporation Centrino Ultimate-N 6300 (rev 35)
   Subsystem: Intel Corporation Centrino Ultimate-N 6300 3x3 AGN
   Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
   Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
   Latency: 0, Cache Line Size: 64 bytes
   Interrupt: pin A routed to IRQ 32
   Region 0: Memory at f2000000 (64-bit, non-prefetchable) [size=8K]
   Capabilities: <access denied>
   Kernel driver in use: iwlwifi
   Kernel modules: iwlwifi
$ /sbin/modinfo iwlwifi
WHICH REPORTED (edited):
filename:       /lib/modules/2.6.32-279.5.1.el6.x86_64/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko
alias:          iwlagn
description:    Intel(R) Wireless WiFi Link AGN driver for Linux
... stuff ...
parm:           11n_disable:disable 11n functionality (int)
parm:           5ghz_disable:disable 5GHz band (default: 0 [enabled]) (bool)
... stuff ...

As an update, I bought the WNDR3400v2 router and am supremely disappointed with its lack of power - but - the Lenovo W510 DOES work perfectly fine connecting to both the 2.4Ghz and 5Ghz radios.
The problem is the signal strength only twenty feet away up one floor is dismal (as compared to what it was with the ancient Linksys WRT54G for example).
What bothers me is that Netgear goes to great lengths to hide the power output of the radio so I 'suspect' that it is anemic and I don't (yet anyway) suspect the radio on the W510 laptop. Netgear support would only tell me the EIRP at 2.4GHz is 20dBm, and at 5GHz it's double that. So I can only assume the power output from that. If I assume a 5dBi antenna gain for both frequencies, that results in a power output guesstimate of 15dBm (32mW) at 2.4GHz and double that at, i.e., 18dBm or 64mW, at 5GHz.
The other side of the equation, of course, is the power & gain of the W510 radio & antenna.
Do we have specs for the W510 power output & antenna gain (e.g., a typical laptop is about 50mW (roughly 15 to 18 dBm) pushed into an antenna with a gain of about 1/2 dBi to about 1 dBi at best, regardless of what the specification sheet intimates)?

Very high broadband usage

The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data.
One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything!
Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
Seems a bit odd to me...

If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
For more information visit www.bt.com/broadbandusagepolicy
The broadband usage monitor is accurate and is updated at 23:59 every night.
Uploads are also counted towards your 10GB allowance.
1) Make sure that you don't have any malware or virus on the computer.
2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
cheers
jac_95 | BT.com Help Site | BT Service Status
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Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wifi at home/Broadband usage allowance

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