Wifi connection unreliable only on my HP 23-h020a, all other devices work fine

We have just bought two brand new HP devices but are having major problems with the pavilion 23-020a. Basically the wifi connection is rubbish! All other devices in the house work fine and the PC itself is only a couple of meters from the modem and showing full connectivity. However we cannot reliably get internet connection when using wifi. Sometimes it's fine for a couple of minutes, some pages load, some don't, if my kids are in the middle if doing their home work when it comes to them moving on to the next page to do their online test, the page won't load and all their work is lost. This is totally unacceptable! If we connect using the Ethernet cable it's fine but to do that we have to have two meters of cable running across our sitting room. I need this resolved! We have tried all available wifi channels and nothing has helped. I hope someone here can! Thanks

Hello @Nzbeales,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you have just purchased 2 HP devices and the HP Touchsmart ENVY 23-h020a All-In-One Desktop PC is having wireless issues and you would like to see it resolved. Given how new the computer is I would like you to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. On a new unit you want to ensure that everything is working as it should and that any issues you may have are documented correctly.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Similar Messages

When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Why does my mac air reject new wifi password when all other devices work fine

My mac air rejects our new wifi password, but all other devices are working fine including this ancient mac. The mac air is OSX 10.8.5

Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode. OS X Mountain Lion/ Mavericks/Yosemite
http://support.apple.com/kb/PH14204?viewlocale=en_US

HT204400 no matter what i try, my apple tv says it cant connect to the network and it gives me error -3906. i have tried restart and reset, wifi, ethernet same error. all other devices work fine.

My apple TV has been working fine. Now it gives me error -3906 and says it cant connect to the network. it wont accept the password for my wifi. I have tried to restart and restore both the apple tv and my modem. still the same issue and same error message. any ideas?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

TS1398 my ipod touch worked fine on my wifi home network. After not using my ipod for a month or so, I cannot access the internet. All other devices work fine. Thus, its not my home wifi....I tried resetting...forgetting....nothing works...still cannot ac

hello - my ipod touch worked well until a couple of months of non-use. Now, I cannot access the internet thru my wifi. All my other devices have no such problem. I have tried resetting wifi, "forgetting network" turning wifi off and on....nothing works....can anyone help?

- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
Does the iPod see the network? Error message? Does the iPod connect to other networks?

IMac connect to wi-fi but no internet but my other devices work fine

I need some advice. I have searched the helps forum before posting so please advice what I need to do. I have tried some of the solutions from the forums but not working.
My scnario...
iMac (latest version) was working real good until 2 nights ago. It still connects to the wireless router and once a while get internet but 98% of the time, impossible to load anything. It will load very quick after reboot the system then it slows down to eventually dead....and then several minutes, it loads very fast for few seconds and went dead and repeat the same. I follow the network diagnostic to turn off the router, wait and turn back on....same issue. Then, I thought it might be virus or melware cause I downloaded some Songs from unknown site. I then installed virus and malware remover but still not working. I then tried to login to my router to check out but I cannot even login cause it will even get to the login page. So I thought router is bad but it's not. My wife's iMac, PC laptop, Apple TV, iPad, and Android Phones are all able to connect with 30MB speed. I have tried to follow the DNS thing and still not working.
I use my iPad for AirPlay using same router so I am pretty sure the router is good and internet is good. So it only leave me with one thing, my iMac.
Any help is greatly appreciated.

Hello...I cannot say anything about the malware/virus question... BUT, I wonder if something got screwy with your Keychain. So I clicked on the Help in the menu at top of the screen, while I had system preferences open... There is a lot there to read.. I am in 10.7.4, so it may not exactly match what your machine says (do that search too, for precision).. but one thing that I think MIGHT be associated with your dilemma could be the following (did you set new passwords before when you did as BDAqua advised? That will do things...) the window I found:
Applications that use passwords require your permission to retrieve your password from Keychain Access. An application may present a dialog asking you to confirm access to your keychain. The message may contain several options:
Deny: Prevent the application from retrieving the password from your keychain. You need to enter the password manually.
Allow Once: Grant Access to your keychain this time only. You’ll be asked again the next time the application needs to access the password.
Always Allow: Allow the application to always retrieve the password without asking.
If you want to allow an application, such as Mail, to always access your keychain without asking for a password, select “Always Allow.”
Open Keychain Access, located in the Utilities folder in Launchpad.Open Keychain Access
If you don’t see keychains in the left column, choose View > Show Keychains.
Select a keychain, from the Keychains list. The application’s keychain would probably be in your login keychain.
Double-click the password in the Keychain window, and then click Access Control.
To allow all applications access to this password, select “Allow all applications to access this item.”
To control access to this password, select “Confirm before allowing access.”
To require the keychain password instead of the application password, select “Ask for Keychain password.”
To add individual applications that can access this password, click Add (+), and then navigate to the application you want to add.
Click Save Changes.

TS1398 My I pad is 14 motnhs old and previously worked fine on my home wireless network. All other devices work fine, but now, my I pads capability (range) is greatly reduced. Is there anything to check on the ipad for WIFI antenna strength?

My Ipad is 14 months old and previoulsy worked fine on my home wi fi network. Recently the range is diminished but all other devices (ipods, ps) are working just fine. Is there anything to check functionality of the wi fi antenna? Has anyone has similar problems? Unfortunately, the warranty expired 2 months ago.

My Ipad is 14 months old and previoulsy worked fine on my home wi fi network. Recently the range is diminished but all other devices (ipods, ps) are working just fine. Is there anything to check functionality of the wi fi antenna? Has anyone has similar problems? Unfortunately, the warranty expired 2 months ago.

Imac will only connect to my home wifi via ISP hotspot. All other devices are fine (iphone, ipad etc). its driving me nuts!

My imac (2 yrs old) will not connect to my home wifi with the exception of my ISP hotspot. All other devices are fine (iphone, ipad etc). I have changed my ISP recently and this issue has never happened before. I am with my current ISP for about 7 weeks and this was not an issue for the first 2/3 weeks. Went through the usual set up procedures but alas...nothing. Message states unable to join network! Don't think it is an ISP issue as all other devices work perfect...or is it? As I said It did work at the start, but no longer. I recently moved to NJ from Ireland, so my imac is a European model (don't think that makes a difference?) I can only presume it is the settings on the imac. Any help would be greatly appreciated! Thx

Hi - out of action for a few days. To answer your questions:
- and click on Advanced and make sure everything is correct - all in order
- Also check on your router's website to make sure the iMac is recognized there - it IS NOT recognized here as other devices are
- do you by chance have your router set up to do Mac filtering? - i don't know..how do I check?
Thx

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,etc

New imac 27(Intel based,bought 2013) slow wifi connection with my Verizon fios actiontec router. All other wireless devices in the house(ipad 3gen,MacBook Air ,hp laptop) have a much faster connection. Should I change router settings to G only,switch channel from auto to maybe 6,channel width to 20mhz? Already changed security settings to WPA2. Currently router is running in mixed b and g mode.

If you have one computer running on G they will all run on G. All ROUTERS are backward compatible, in otherwords if you have a group of computers and all of them are N compatible and one or two are G They will all work but the N computers will run at N and those that are G will run at G speed not N.
It can get confusing but really it is simple. The newest is 802.11 AC and ic used with the newest Mac Computers made available in November 2013. So if you have the newest Airport Extreme that is 802.11ac and the newest computers that are AC compliant your speed will be 5 times faster than anything on the market right now.

TS1398 I have an ipad and just recently am not able to connect to home wireless wifi, the hourglass just spins when clicking the network to connect, other devices work fine

I have an ipad 2 and just recently am not able to connect to home wireless wifi, the hour glass just spins when clicking the network to connect, other devices work fine and can connect. Was able to connect at school, but not here at home all of a sudden, help?

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

TS2755 Cannot connect my I-Pad 1 to Comcast modem network with correct password. Other devices work fine.

I cannot connect my Ipad to a Comcast modem network with the correct password. Other devices work fine.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have a 4th generation iPod touch which was working perfectly until I downloaded ios5 and now it won't connect to my wi-fi - all other devices working correctly. Where can I download ios 4.3.5 from?

I have a 4th generation iPod touch which was working perfectly until I downloaded ios5 and now it won't connect to my wi-fi - all other devices working correctly. My pc didn't create a backup before updating software so I can't revert back to ios 4.3.5 from there, where can I download ios 4.3.5 from?

I tried just about everything and finally brought my Ipod touch to the apple store. The tech installed ios 4.3.5 but still no WIFI. He recommended a $149 exchange - not really a bad deal with a new battery and 90 day warranty, but I thought I'd try again.
The "solution" was bizarre. On YouTube was a fix involving taking the motherboard out and heating the wifi components with a heat gun.
I did not like that idea, but another involved turning it off, putting it in the freezer for five minutes and restarting. It worked! I must admit the fix does not work reliably, so I may still go for the exchange. Still, I am now convinced that it is a hardware problem. i remember back in the old days, TV repairmen sprayed a suspected bad resistor with Freon. The chilled component would work long enough to identify what needed replacement. Perhaps something similar is happening here.
For anyone wanting to try this, I found it more convenient to place the back of my ipod on a frozen cold pack until the wifi is restored. It seems to happen when condensation forms on the face. I used a towel to wipe off the moisture so as not to add to the problem.

TS1398 Help! MacBook won't connect to the Internet on my network. Never had an issue on other networks, other devices work fine, i.e. iPhone/iPad. Says it's connected. Plugged in Ethernet and tried other browser. Called ISP and all good on their end.

Help! MacBook won't connect to the Internet on my network. Never had an issue on other networks, other devices work fine, i.e. iPhone/iPad. Says it's connected. Plugged in Ethernet and tried other browser. Called ISP and all good on their end.

You can't change it - just try aagain.
https://discussions.apple.com/index.jspa
Where you find these options:
Notebooks
MacBook Pro
MacBook Air
iBook
MacBook
PowerBook

HT1695 My daughter's ipod no longer connects to our Wifi, all other devices are fine, it is just this one...

My daughers ipod can not connect to wifi. ALl other devices in our house do, so I am not sure if this one ahs been dropped too mnay times. All settings are fine, as I manage all the other devices, so I know it is an issue with this ipod.

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Server not responding internet Only works when sitting next to the router all over devices work fine apart from iPhone 5

I Have a iPhone 5 and the internet doesn't connect when im not sitting right next to then router I have put it back to factory settings and it still can't connect , all of my other devices are fine what shall I do?

That could be a hardware problem with the WiFi antenna. Contact Apple Support for assistance: Contact Us

Wifi connection unreliable only on my HP 23-h020a, all other devices work fine

Similar Messages

Maybe you are looking for