WiFi drops numerous times a day !!

Hi
I have a 1TB Time Capsule running for more than a year now. Its my backup and router solution. Its been running fine all this time but from lets say two months
it started to drop my wifi connection.
When this happens I am unable to browse the Internet or access the time capsule itself.
It only happens with the wifi because the plugged in Ethernet computers keep their connection to Internet.
I don't use other frequency than 5GHZ (n) but I already tested with 2.4Ghz and it does happens.
Already installed SNMP Server on my machine to receive traps from time capsule but no "event" was received when connection drops.
Running the latest version 7.5.2, downgraded to 7.5.1, with the same results.
Happens with Windows 7 laptops on 5Ghz and Mac OSX 5Ghz.
It could work without problem from a long period and suddenly wifi drops.
Can Someone help.
My best Regards

welcome to the forum
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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welcome to the BT community forum where customers help customers and only BT employees are the forum mods
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hello
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ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
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Downstream:
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Upstream:
432 Kbps
ADSL Settings
VPI/VCI:
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PPPoA
Modulation:
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Latency type:
Fast
Noise margin (Down/Up):
11.2 dB / 0.3 dB
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Output power (Down/Up):
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0 / 0
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Loss of Power (Local/Remote):
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26 / 10
Error Seconds (Local/Remote):
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Download Speed
4.99 Mbps
0 Mbps
7.15 Mbps
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Download speedachieved during the test was - 4.99 Mbps
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IP Profile for your line is - 5.1 Mbps
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0.34 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
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now my issue isnt even the speed anymore, 5MB i can live with, what i can't live with is a connection that drops several times a day, it can't even stay up for more then half a day.

I would go back to the mods as they helped before
contact mods
can take up to 3 working days for mods to contact you
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Home Hub 5 - Connection dropping several times dur...

Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
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BT Home Hub
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+068543+NQ43144404
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Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
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BT Hub 5A
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9995 / 39993
7. Maximum data rate:
16662 / 50220
8. Noise margin:
10.0 / 9.5
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10. Signal attenuation:
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2.4 GB / 9.4 GB
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[email protected]
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14. 2.4 GHz Wireless network/SSID:
BTHub5-6QTN
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-6QTN
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:4b:02:d0
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0
Thanks in anticipation !

I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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WiFi drops numerous times a day !!

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