WiFi hacked...how can I report it?

I have one of the old white BT Home Hub's that came with WEP encryption as standard. About a month ago I was having all sorts of speed issues and further investigations revealed there were several devices listed as being connected wireless that certainly did not belong to me, some of which were live. I immediately deleted them from the devices page, however it looks like half the neighbourhood have been using my broadband without my knowledge and I'm really worried about what they might have been using it for. They could have been on there for years! This has really wrecked my peace of mind. Somebody at work had a spare black BT Home Hub that they thought might be more secure and I have just had a security expert (a well qualified chap I work with) round and he has locked it down to WPA2 for just my devices. He suggested that I should safeguard myself by reporting the breach in security to BT but I can't find a phone number to call. Is there some way of reporting this sort of thing and is there anything BTcan do now that a month has eleapsed since I discovered my WiFi had been hacked?

Spurge321 wrote:
I have one of the old white BT Home Hub's that came with WEP encryption as standard. About a month ago I was having all sorts of speed issues and further investigations revealed there were several devices listed as being connected wireless that certainly did not belong to me, some of which were live. I immediately deleted them from the devices page, however it looks like half the neighbourhood have been using my broadband without my knowledge and I'm really worried about what they might have been using it for. They could have been on there for years! This has really wrecked my peace of mind. Somebody at work had a spare black BT Home Hub that they thought might be more secure and I have just had a security expert (a well qualified chap I work with) round and he has locked it down to WPA2 for just my devices. He suggested that I should safeguard myself by reporting the breach in security to BT but I can't find a phone number to call. Is there some way of reporting this sort of thing and is there anything BTcan do now that a month has eleapsed since I discovered my WiFi had been hacked?
Hi. Welcome to the forums.
Are you sure that your wifi has actually been hacked, and not as indicated by other replies that people may have been using your connection via BTFon ?
Although WEP is fairly trivial to bypass, it would still be very unlikely typical neighbours were hacking into the hub.
Has the speed issue gone away since getting a different hub ? You can use WPA2 with the white hub, which just needed a settings change in the hub. If you didn't use wireless yourself, you can turn that off altogether.
Frankly you've assumed that your hub has been hacked, which I would suggest was unlikely generally.
Speed issues can be due to anything, BTFon isn't one of them.
http://www.andyweb.co.uk/shortcuts
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WiFi hacked...how can I report it?

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