WiFi-itunes "Cannot connect to the itunes store".

When trying to connect to itunes I get the message I don't have Wi-Fi but I show in settings that I do have Wi-Fi. Problem is I show I have Wi-Fi in settings but have the edge showing and no Wi-Fi bars?

Thanks, but my phone shows a checkmark next to a Wi-Fi that is active and available but I don't show the WI-fi fan symbol that it is connected. I have taken the phone to different W-Fi areas that show I am connected but and still the same problem. If I go into settings, then Wi-Fi I show a Wi-Fi network, then click on netweork and show the IP address and Subnet Mask information so, I assume I am connected to this network? I was wondering if there was a software problem or if there was something else that I am missing here, or could try. Originally, I thought it was a itune problem but my phone sinc's fine and apparently my phone just is not accessing an available Wi-Fi connection.

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When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

same here for Windows Seven, it also says "The network connection timed out" Been like this for days.

HT201209 I keep getting a 3212 error; iTunes cannot connect to the iTunes store, howver i have internet connection. How can i fix this problem?

I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection. How can i fix this problem?

Hello achaie,
We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

ITunes cannot connect to the iTunes Store. The network connection refused

I guess this ends my relationship with the itunes store. Cannot connect despite following the boards recommended fixes, certificate changes, clock changes.
anyone else having issues connecting to the itunes store?

SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

Itunes cannot connect to the Itunes store Unknown error occurred (-3212)

I have unistalled and resinstalled 7.0 itunes many times and it only works the 1st time after the install. Once I shutdown my PC and start up again I can no longer connect to the itunes store. When I do Diags it does not see my network adapter yet I cannot connect to the LAN and WEB with no problem with any other program. Any ideas?

http://support.apple.com/kb/TS4123

ITunes cannot connect to the iTunes store

Well since i have updated to the latest version, my itunes hasnt been working. and it has been like this for a numerous number of weeks now and is really frustrating!
It says every time i try to get on it:
"iTunes could not connect to the iTunes store
Make sure your connection is active and try again"
I've tried so many different things to try and get it connecting but as you can see my internet is working fine as i am posting this on the forum!
these are my diagnostics:
Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
Acer Aspire 5315
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.1.2 (214.3)
iTunes Serial Number 54D7884D9BCDD914
Current user is not an administrator.
The current local date and time is 2010-05-19 17:06:27.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
The drive G: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {69EF9BF1-67BF-4AA4-9D87-5F3FE1FC8E17}
Description: T-Mobile
IP Address: 10.215.102.215
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.192.126
149.254.192.126
149.254.201.126
Adapter Name: {FE1C92BE-2D70-4AD8-81E1-2E1C6D2A8009}
Description: Broadcom NetLink (TM) Fast Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: T-Mobile
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-08 15:33:59.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 3.1.2
Serial Number: 1E847QJT201
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
So if anyone at all can help i would be truly grateful!
Thanks

Okay, so I've tried this, and it didn't work:
1.C drive/user folder/your username/app data/local/applecomputer folder/(delete cache file here)/then enter itunes folder/(delete itunesprefs here).
2. C drive/user folder/your username/appdata/roaming/applecomputer/itunes folder(delete itunesprefs here).
I then clicked Ituneson my desktop, accepted the agreements, let it auto configure, said yes to auto arrange folders, all my music was still there. Clicked itunes store and VIOLA!
*BUT THEN I FOUND THIS, AND IT WORKED!!!!!!!!!!!*
*None of these solutions works for me. Not sure how many others have the issue I've been having with Win7, but I found that you could fix the connectivity problem like this:*
*Control Panel/Internet Options/Advanced Tab, click "Reset Internet Explorer Settings"*
*When that's done, start iTunes. This seems to be a recurring problem when I switch between networks and VPNs between work and home. Since I can't seem to solve it, I switched to Firefox, but iTunes is sensitive to the IE problem.*
*THANK YOU solidifier !!!!!!!!!!!!!!!*

ITunes cannot connect to the iTunes store unknown error (-9808)

Whenever I try to make a purchase on iTunes the above message comes up. Does anyone have any idea what it means and how I can fix it? Any help would be great, thanks

The top 3 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
Norton is the main culprit for iTS not working after an itunes upgrade, so try #2 first.

ITunes cannot connect to the Music Store, iTunes cannot connect to the Music Store

I have tried to upgrade, but all software is as up to date as it will let me. Can I add RAM to it? Can I install the latest OS? And more importantly; I would like to put Office on thos, as well as a few simple apps for my son. How can I do this? I miss iTunes!!!

Hi, and welcome to Apple Support Communities.
Which exact iBook model is it?
You can choose from this list:
http://www.everymac.com/systems/apple/ibook/index-ibook.html
How much RAM is currently installed?
Which version of iTunes is it running now?
Do you have the original Install and Restore disc(s) that came with the iBook when it was new?
Do you have the Mac OS X 10.4 Install disc?
You cannot install the latest Mac OS on any iBook. Sorry.
An older version of Office may work, but may not be necessary.

Itunes cannot connect to the itunes store.............check your connection

i have follow all trouble shooting there is ....
i have tried configuring it and what ever advise there was....
i am the only one having this issue....

Hi Tehteh
I hear your frustrations!
have you tried adding c:\program files\itunes as an exception to your anti-virus program and to any firewalls that you have running?
this seems to have worked for many people including myself (i have AVG Free and Comodo firewall on XP)

"Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

hi
I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
thanks
Message was edited by: samaki

We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased

I'm a new iPad owner. When I've rented a movie, I can't work out how to play it back without a wifi connection. I get a message which says you cannot connect to the iTunes store without an Internet connection. This happens whether I've rented or purchased a film. We're going on a flight soon and would ideally like to watch one on the plane. Can someone please provide some step by step instructions. Thanks.

Rented or purchased video are watched through the videos app after you have downloaded them, iTunes on iOS devices is for buying media only.

Cannot connect to the iTunes store... sorda

A majority of the time I get the "cannot connect to the itunes store" error, and i find that turning the phone off and on fixes it 99% of the time. Or i can keep trying to connect - exiting and entering the itunes application.
is there a way/setting that makes it so i dont have to do these small tedious tasks to do something i know isnt broken, but which seems like a glitch

Happens to me too - sorta.
Except I can connect to the iTunes store, but not to the Starbucks wifi - and through that, Safari. All I can reach is the Starbucks opening page and no further. I'm in New York BTW, and all the Starbucks display the "now playing" screen prominently. What's up with that? All I get is the 'Cannot connect to the iTunes Store window bounces up and yet I can access the 'favorites', 'top tens', etc.
Can anyone help us out here? What are we doing wrong?

IBooks says that it cannot connect to the iTunes store?

iBooks cannot connect to the iTunes store? If I go to iTunes, it will connect to the store. Any ideas?

This could be caused by several things. Please provide more details on how you are connecting to iTunes, i.e. WiFi or 3G. If WiFi is it your own home connection or a public one?
For example at work there is no real reason for me to connect my iPhone to the company WiFi because they have nearly everything blocked; iTunes, gmail, aol mail, yahoo mail, FaceBook, Twitter. Basically any of the Fun web sites. So if I feel the need to update an app while I'm at work I need to wait for lunch go down to the lobby and use the Starbucks WiFi Connection.
But if you are just having a problem connecting to iTunes you might try resetting your network connections, Settings => General => (Scroll to bottom) Reset => Reset Network Settings, wait for phone to restart and connect to the network.
This will just disconnect and reconnect you from your 3G provider and clear out all the junk that has built up in the network buffers. You will have to reenter your WiFi Passwords when you try to reconnect to them but you should have a cleaner connection.
You can also try restarting your phone. Press and HOLD both the Home button and the Power button on the top of the phone at the same time for about 10 - 20 seconds. When the Slide to Power Off screen appears CONTINUE to hold the buttons down. The screen will go black and then the apple logo should appear. When the logo appears release both buttons and wait for the phone to restart and reconnect to the network.
A quick option (Although not as effective as doing a Network Reset) is to turn on Airplan Mode, wait 15 seconds and turn it off. This breaks the connection with your network provider and then starts it up again. It just doesn't clean out all the stuff in the buffers, but you may get a better internet connection.

TS1702 I can't update my applications. Always appeared cannot connect to the iTunes store

I can't update my applications. Always appeared cannot connect to the iTunes store

I had the same issue all i had to do was go into settings > general > cellular > itunes > ON then go back to the first settings > iTunes & App Stores > Use Cellular Data > ON
i had 5 days of trying to fix this with no help from apple, i also dont have wifi at home, but found if i went out could use wifi to access itunes, so went home and played with my phone and YAY FINALLY FIXED!
Hope this helps everyone and maybe apple will let everyone know that after the update some phones automaticly switch cellular use off, i tried everything from changing the date forward to factory restoring my phone none of which fixed it
GOODLUCK!

WiFi-itunes "Cannot connect to the itunes store".

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