WiFi loss & battery drain a software issue, not hardware

I wrote the commentary below after installing IOS 7 on a 4S and resultantly losing WiFi entirely and enduring major battery drain issues. After two trips to the Apple store and meeting with their techs at the "genius" bar, I was emphatically told that the issues were entirely hardware related and the only solution was to purchase a new phone. I was told there was nothing more to be done because the hardware was defective... either just use the not-so-smart phone as it is or buy a new smart one.
Well, here's an update on that story. I installed 7.0.4 last night and instantly my WiFi was back on and working. So far today, the battery seems to be back to normal as well, not draining like a giant hole in the levee. I don't know if this will be the same story for anyone else with similar problems. But I can say that the hardware-caused-storyline was bogus. Entirely time coincident with a software update (IOS 7), I lost WiFi and battery. And equally relative to the 7.0.4 update I immediately regained WiFi and battery.
I'm curious if others have experienced this same thing? And if Apple has an official explanation?
Oct 14, 2013 12:37 PM
I  had a perfectly functioning iPhone 4S (64 GB) that I have been very   happy with and has always been glitch-free, good battery time, no   complaints. Until installing IOS 7.
Among other things, immediately upon "upgrading" to IOS 7 I have lost WiFi entirely (button greyed out).
Next, I found the battery drains to the point where I have to keep it   charging 2-3 times per day with extremely small phone usage. In a  normal  day, with 2-3 text messages, checking email 3-4 times and no  phone  calls, I am down to 30% battery by 3pm. Two days ago I turned  airplane  mode on at 9am with 98% battery and by 4pm batter was at 45%  with  airplane mode still on.
There are other problems, but those are the two primary issues.
I   went to the Apple store two times. The first time the technician   verified my problem, said there was nothing that could be done because   it's a hardware problem now and I would have to buy a new phone at full   price (my current cell contract isn't up until March 2014). He  suggested  a complete phone reset to "new phone" which I did and which  solved  nothing whatsoever. Same issues exist.
On  my second  trip to Apple just yesterday the technician looked it over,  checked the  battery function, etc. and I was told that the battery is  fine but that  the processor or something in the phone is working  overtime and draining  the battery. And again, I was told there is  nothing Apple can do other  than swap out the phone, though, this time  they would replace it for  $199.
I  was tempted to pay the $199 for a new 4S  that the technician said  would come with IOS 6. But so far I have  refused that offer without  some assurance that future IOS upgrades  wouldn't harm that phone as  well. Also, if I paid this now, then I  wouldn't upgrade when my  contract ended with Verizon and I was looking  forward to perhaps  getting a 5S then. I know that it's impossible to  assure that these  upgrade issues won't happen again to the next phone,  which finally  leads me to my questions...
Considering   the options I've been given thus far, what would someone more in the   know suggest I do? Is there any possibility of a software fix or did  the  "upgraded" software probably ruin the hardware?
As   a longtime Apple fan and someone who has owned the first Mac laptop  and  early desktops, I don't understand why Apple doesn't have better   customer service policies regarding their own software directly   affecting their own hardware adversely.

 I have the same problem with WiFi and off, the issue was Google Play services, this is what I did settings > apps > all > google play services > clear data > uninstall updates > restart the phone > update the app > check again . 

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    56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980   Branched to a new discussion.
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    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Shell1331
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:07 AM (in response to Tarrantion82)
    I have exactly the same issue, apple are phoning me this evening.  I am not happy and this has really put me off using iphone.  It's my first iphone and if Apple don't fix it, it will be my last iphone!!
    Like (1) Reply
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    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 3:17 AM (in response to Shell1331)
    you will be fine if you have warranty
    If not Apple won't want to know
    I know I've tried but they will not help.
    I've email bbc watchdog the consumer
    Programme to see if they can help.
    GOOD LUCK
    Like (0) Reply
    Calculating status...
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:47 AM (in response to Tarrantion82)
    Mine happened to with an update.  I had nothing wrong before that.
    Like (0) Reply
    Level 1 (0 points)
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:50 AM (in response to lin777)
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    Like (0) Reply
    Calculating status...
    ljguadagnini
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:11 PM (in response to justezenu)
    Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
    Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
    My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
    At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
    Too sad, sorry but this is too much.
    Like (4) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 5:08 AM (in response to ljguadagnini)
    Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
    COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
    Like (0) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:15 AM (in response to lin777)
    I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
    Like (2) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:18 AM (in response to justezenu)
    justezenu wrote:
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
    Like (0) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:58 AM (in response to Jungletooth)
    Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
    As well every one must email them or write to them and I'm sure they will take up the problem for us all.
    Like (0) Reply
    Calculating status...
    vinayak4816
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 7:24 AM (in response to Tarrantion82)
    no
    Like (0) Reply
    Calculating status...
    Jerome101
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 8:30 AM (in response to ljguadagnini)
    I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
    Like (0) Reply
    Calculating status...
    Deanmort13
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 9:22 AM (in response to Tarrantion82)
    4s owner in the same boat as everyone else.
    I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled.  Was then told £150 for a new phone which I declined.
    I've had  iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
    Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
    Like (1) Reply
    Calculating status...
    Coatezy
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 11:16 AM (in response to Tarrantion82)
    Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
    Nexus 5 time I think for both of us.
    Like (0) Reply
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