Wifi Not Working on my blackberry 9780
Even though my phone is connected to my home network wifi,whenever i try to open a webpage a message occurs "Unable to connect to the internet please try again later". My wifi is working perfectly well on my other devices and when i use my mobile data,the internet works fine. This problem only occurs when i try to use internet through wifi on my blackberry. What to do?
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRTKB00510 How to register a BlackBerry smartphone with the wireless networkPlease wait for one "registration" message to arrive to your Messages app2) Resend Service BooksKB02830 Send the service books for the BlackBerry Internet ServicePlease wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.3) RebootWith power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.Hopefully that will get things going again for you! If not, then please try other WiFi networks, just to conduct a complete test. If those work, then there is something about your local WiFi that is not properly configured to your BB device. If none work, then the logical thing for you to do will be an OS reload. But let's wait for the results of your tests before we go there.
Good luck!
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