Wifi not working on passworded hotspots

HEY GUYS!
My friend is having a problem with his Gateway computer running Windows 8.
I know this is not the kind of place to talk about Windows but you guys are always so helpful so I thought I would give it a try.
His computer doesn't connected to Wifi if the Wifi has a password. He can connect to everything that doesn't have a password, but he can't connect to any that do.
I don't know if you guys could help me out, but if you can that would be very helpful
THANKS GUYS (and sorry for the Windows thing)

If this support article does not resolve the issue, it is Hardware failure.
http://support.apple.com/kb/TS1559

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Wifi not working on passworded hotspots

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