Wifi speeds very low

I feel that BT are leading a misleading campaign on "The best wifi speeds" on TV. I have just moved over from Talktalk where my speeds were great and the wifi was quick. BT wifi speeds come no where near the speeds I was getting before. If I'm cabled my line speeds are ok at 73mb BUT, wifi goes down to 2.8 down & .6 up. I have split the channels to see if this works and still no good. Speaking to the help desk was a waist of time as they only want me to factory reset my hh5 that is only 4 weeks old. I have been working as an IT employee for the last 10 years and in my experience this causes more issues than it resolves.
Please, has anyone got the same issue with the wifi speeds on the HH5 as this is killing me. If you advertise FASTEST WIFI SPEEDS then deliver these speeds or I will look at my contract and leave.

You really need to use wireless-AC to get the best speeds.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Similar Messages

  • Estimated FTTC speed very low

    Hi
    I am currently waiting for our newly installed cabinet to be enabled for infinity.  We are 300m from cabinet and cable path is straight down road.  BT wholesale checker give an estimate of 3.3mb for fttc speed.  I am thinking this cannot possibly be correct? We currently get about 2mb adsl and we are about 5km from exchange.
    Checker on BT retail site does not give estimated speed. Is this because wholesale estimate is so low?
    Thanks
    Solved!
    Go to Solution.

    take the estiamtor wiht a pinch of salt untill your fttc is actualy enabled it wont give accurate info, if its already enabled and the information propagated to the line estimator then it could be down to a lot of different things, including but not limited ot the type of metal used in the line, known High Resistence joints etc etc. if the retail checker isnt giving and estimate then chances are its still awaiting activation and is just giving out the adslmax rateing for your area.

  • Download speeds very low =ftp tests

    Hey ,, i ran into a issue here,
    few servers are connected directly to 6509 to gig ports with a speeds of 1000 full on either side and they are having a slow download speeds of 11 Mbps
    if i try to download an ftp from any of these servers ,,,download speeds are at 11Mbps.
    in the same switch speed is good between two servers and rest of the servers operate at low sppeds.
    If i try to involve another server connected to another switch,,, it is 28Mbps.
    can any one help me out figure out the issue.
    I am not able to figure out the issue
    Thnx

    ok. if L1 is clear, try tcpdump on server and client side. maybe there are some errors in tcp communication, or something like this.

  • Re: Strange problem with broadband. Speed very low...

    What is going on with my BT Broadband speed...?
    Download 0.25 Mbs and up load of 0.09 mbs..
    This just can't be right...?
    Frustrated subscriber..  Glenn :-(

    I moved you post to start a new thread as previous one was marked as solved by originator
    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • NetStream.publish speed very low?

    How to speed up the pace publish, config?client code?

    take the estiamtor wiht a pinch of salt untill your fttc is actualy enabled it wont give accurate info, if its already enabled and the information propagated to the line estimator then it could be down to a lot of different things, including but not limited ot the type of metal used in the line, known High Resistence joints etc etc. if the retail checker isnt giving and estimate then chances are its still awaiting activation and is just giving out the adslmax rateing for your area.

  • Upload Speed very low

    I got bt inifnity about 2 weeks ago but while the download speed is working fine the upload speed is basically 0 and cant upload anything even a small file from a game. So any help would be great before i phone bt.
    I done the further test on the line and got this -
    1. Best Effort Test: -provides background information.
    Download Speed
    35.19 Mbps
    0 Mbps
    38.56 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 35.19 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-38.56 Mbps .
     Additional Information:
     IP Profile for your line is - 38.56 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.15 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.15Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Please visit the FAQ if you are unable to understand the test results.

    Try to rule out the HomeHub.
    First, power it off and on again (NOT the white modem) and see if that helps.
    Then try a direct connection from the computer to the modem: a bit of a faffle I am afraid.
    - connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
    - Make a pppoe connection. On a PC it will be something like
    - 'network and Sharing Centre',
    - 'Set up a new connection',
    - 'Connect to the Internet, set up a broadband or dial-up connection'
    - 'Broadband PPPoE'
    - Then enter username '[email protected]' and password 'bt'.
    Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
    Repeat your speed tests and see how they go.
    That will help check out if the HomeHub is the problem.
    ~~~~
    Also do a test with firewall and antivirus turned (temporarily) off.
    They can cause off speed problems.

  • Strange problem with broadband. Speed very low.

    Hi all,
    From last Friday I encountered really big problems with my broadband as the speed go dramatically down. I don't know what may be the reason, I'm using HomeHub and between it and computers in my household everything is fine. I haven't heard about any fixes round Aberdeen so have completely no clue what is going on. 
    Do you have any clue what can cause the problem, for more than 3 years everything was just great. Maybe my HomeHub is old and faulty, it is the 1st gen, white one.
    I post speedtest results and ADSL info:
     Download speedachieved during the test was - 134 Kbps
     For your connection, the acceptable range of speedsis 4000-21000 Kbps.
     Additional Information:
     Your DSL Connection Rate :18761 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
     IP Profile for your line is - 16000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 0.0:75.22:25.5 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
    Upload speed achieved during the test was - 692 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 888 Kbps
    DSL Connection
    Link Information
    Uptime:
    3 days, 22:26:20
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    888 / 18,762
    Data Transferred (Sent/Received) [MB/GB]:
    350.53 / 4.65
    Output Power (Up/Down) [dBm]:
    11.5 / 0.0
    Line Attenuation (Up/Down) [dB]:
    4.5 / 14.0
    SN Margin (Up/Down) [dB]:
    15.0 / 5.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    0 / 0
    FEC Errors (Up/Down):
    0 / 246,017
    CRC Errors (Up/Down):
    0 / 46
    HEC Errors (Up/Down):
    0 / 39
    Line Profile:
    Fast
    Solved!
    Go to Solution.

    Update.
    First, do you always get reply from MODS? Today my connection dropped and after a while it was on again, I found my SN Margin reset to 6.5 and better bandwith 1205 / 19832 but the speed didn't improve at all. It is 24h since I've sent notice to MODS and I will wait another 24h before contacting them again. What really worries me is FEC Errors field in my ADSL Line details. Last time after 4 days it was 245'000, now after 6 hours I have more than 750'000. Is that normal after connection drop? I've checked speed using this speedcheck provided and my profile is still the same, 16000kbs
    UPDATE:: 40 minutes past, 35 MB more dowloaded and 100'000 FEC Errors more :/ 
    I paste details below:
    DSL Connection
    Link Information
    Uptime:
    0 days, 6:01:26
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    1,205 / 19,832
    Data Transferred (Sent/Received) [MB/MB]:
    38.53 / 275.66
    Output Power (Up/Down) [dBm]:
    12.0 / 0.0
    Line Attenuation (Up/Down) [dB]:
    4.5 / 14.0
    SN Margin (Up/Down) [dB]:
    6.5 / 4.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    1 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    1 / 0
    FEC Errors (Up/Down):
    0 / 769,697
    CRC Errors (Up/Down):
    0 / 8
    HEC Errors (Up/Down):
    0 / 5
    Line Profile:
    Fast

  • IOS7 wifi and LTE speed very slow.

    iOS7 wifi and LTE speed very slow compared to iOS6.  This was proven with Safari and using speed test app.

    I have exactly the same problem symptom ever since installing iOS7. Toggling the FaceTime or the LTE settings alleviated the problem until I installed the latest version on IOS (7.0.4- 11B554a). Now the bug is permanent, a Network Reset will not work anymore, a System Reset will work only for the first execution of Speedtest.
    Looks like the network software is throttling LTE speed to the minimum (.50 Mbps) up/download speed no matter what. Now unlimited Data means nothing, maybe AT&T wants me to go to Verizon or Tmobile.
    I reported this problem to AT&T Sept 26 when I first installed IOS7, they told me there was no problem really that I needed to wait for the LTE network congestion to go away...? Since I found a circumvention by toggling LTE I did not pursued the problem...
    After reporting the problem again this morning, they sent me to the AT&T store to change the SIM card.... I will try this and report back if it fixes the problem... Although I doubt it will fix anything but burn and extra hour of my day. The AT&T rep said that if the new SIM card doesn't fix the problem I need to go to Apple for them to give me a new Iphone....???? I guess there are many iPhones gone bad after installing IOS7 (sarcasm).
    If you have this same problem, please post here so that I am able to get back to AT&T with some leverage to get them to remove the choking of LTE. Basically, if everyone accepts the new low speeds, then, unlimited data is no longer a problem for this phone company.

  • Ios 7.1 = no Wifi on iPhone 4s   very low battery runtime... HELP!!!

    ios 7.1 = no Wifi on iPhone 4s + very low battery runtime... HELP!!!

    Welcome, sorry to hear your news, there are numerous threads on this issue. Try the trouble shooting on the other threads, I do not recommend sticking it in the freezer or heating with a hair dryer though,
    If it's within warranty and trouble shooting doesn't work, get it. Ack to apple ASAP and get it replaced.
    Many others are in the same position, who also have a 4s
    Good luck

  • My WiFi is not working on my ipod touch third gen. The wifi option in setting is blanked out so i am unabole to select it. I have tried restored it and resetting network connections. Also the battery life is very low.

    My WiFi is not working on my ipod touch third gen. The wifi option in setting is blanked out so i am unabole to select it. I have tried restored it and resetting network connections. Also the battery life is very low. How do i fix this????????????

    If a restore did not fix it, you have a hardware issue--possible bad wi-fi radio.
    Basic troubleshooting steps. 
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

  • Very low upload speed on Skype?

    I had low download and upload speed on Skype for a while. I have fixed the download speed by resetting the settings. My upload speed is still very low. A speed test says I have 18 mbps download and 5 mbps upload. My download speed went from about 5 kbps to 150 kbps after the reset. My upload speed, however has stayed at about 5 kbps. Please help me.

    Yes, that doesn't look good.
    What is the estimate for your line given bt the DSL checker? www.dslchecker.bt.com
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • TS3899 Upgrade to ios6 got the following problems in my ipad2 . Very low download speed. Can not open my apple mail in my iPad.

    Upgrade to iOS 6 encountered the following problems in my ipad2.
    (1) very low download speed
    (2) I can not open my apple gmail in my iPad.
    (3) I can't download new apps from Internet.

    Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
    Regards
    Sailorfrank

  • WIFI Calling - outgoing volume is very low

    Hello, I was recently given a Samsung S5 from my work for business use.I work reguarly from home, and the coverage is poor from inside my house! I recently looked on the EE website and found that i could upgrade the software on my phone to enable WIFI calling.I managed to do this which was very straightforward. The problem is now that although i can receive and make calls very easily through WIFI, the outgoing call volume is very low and people are struggling to hear me properly. To check it was WIFI causing this, i disabled WIFI and made the call again in an area of my house where i can get some reception. The volume was fine. So the issue is clearly with WIFI calling. I am not aware of a way to adjust my outgoing voice volume but i hope you can help.This causes me alot of issues and unecessary stress. I look forward to hearing from you. Regards Alan Craddock

    I think I may have stumbled onto a fix. When looking at the call settings to type my post, above, I noticed there was a check box to enable/disable 'Noise reduction' (cuts out background noise, apparently). This was on. I switched it off, and the volume on WiFi calling is now OK. To find this setting in Android, go the the call screen, choose 'Settings', then 'Call'...uncheck the box labelled 'Noise reduction'. Hopefully there's some equivalent setting for those of you unfortunate enough to be using an Apple device ;-) Crash

  • Speed dropping to very low levels continually

    Hi!
    I have this wireless router for about a week now.   I have rarely been able to operate at the 54mbps capacity.  It continually rises and drops - sometimes to very low levels and it is REALLY frustrating.
    I have Cox cable in California as an internet provider.    I have the router protected by WEP. 
    Does anyone have this problem too, or know what could be causing this?
    Thank you in advance for your help.
    I have a second issue that I will post separate regarding Vonage compability.
    Thanks.
    Kate

    Try this info I found another website:
    I have found the fix to this problem. I had forgotten the "tcp receive window" size issue of yore (usually called RWIN). Win XP is supposed to dynamically manage this parameter to allow maximum performance, but in my case that did not happen for the wireless network adapter. My RWIN was sitting at 17520, which is too low for a 6Mbps internet connection with even average latency. I boosted it to 65700 and eventually to 131400 and am now seeing wireless internet download speeds equal to wired speeds. In my case both are averaging around 5.5Mbps with peak data rates of 6.6Mbps (the cable modem cap).
    Based on my experience, I suspect many folks with high bandwidth connections (>1.5Mbps) may not be getting the wireless performance they should.
    There are a number of sites with information on how to measure, optimize and set the RWIN parameter. Here are a few:
    http://www.dslreports.com/tweaks
    http://www.dslreports.com/drtcp
    http://forums.speedguide.net/showthread.php?t=73799
    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314053
    "You tried your best and you failed miserably! "

  • Sync lr and lr mobil without creative cloud? Speed up with very low internet speed in China?

    Sync lr and lr mobil without creative cloud? Speed up with very low internet speed in China?

    The Internet is the only way to synchronize Lightroom and Lightroom Mobile. It's unfortunate that you have a slow Internet connection.

Maybe you are looking for