Wifi torch 9800

Hello,
A question to the users Blacberry and in particular the torch 9800.
Could make this test to help me to understand.
When I connect in WIFI and in WIFI only (connection GSM 2G and 3G cut), it is impossible to me to visit the page of orange.fr as well as that of Blacberry.
On the other hand without changing anything I post(show) all other wanted pages with no problem at all with a display different from my PC for example to sfr.fr, to yahoo.fr infotrafic etc...
Is it also for you, which explanation??
Thanks to the advance for the answers to this small test.
Cordially
Gilprem
Bonjour,
Une question aux utilisateurs Blacberry et en particulier le torch 9800.
Pourriez vous faire cet essais pour m'aider à comprendre.
Quand je me connecte en WIFI et en WIFI seulement ( connexion GSM 2G et 3G coupée), il m'est impossible de visiter la page d'orange.fr ainsi que celle de Blacberry.
Par contre sans rien changer j'affiche toutes les autres pages demndées sans problème avec un affichage différent de mon PC par exemple sfr.fr, yahoo.fr infotrafic etc..
Est ce de même pour vous, quelle explication??
Merci à l'avance pour les réponses à ce petit test.
Cordialement
Gilprem

As best as I can tell, there's an incompatibility issue with the 'N' wifi connectivity, either in the Torch 9800 or a whole lot of N wireless routers.
I disabled the 'N' functionality in my DIR-615 router, set it to mixed B and G, and now I have no problems at all with the wifi connection dropping. Might be a little slower (assuming the Torch does take full advantage of N's extra speed when it works), but it's working well for me now....

Similar Messages

Blackberry torch 9800 wifi connected but no internet

hi i am using blackbery torch 9800.its giving error that wifi is connected but no internet connection.please help me

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan from them that is adequate to use the services you desire (many services require a data plan, even if the method of access is only WiFi).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9800 wifi problems

I can connect it to my wireless N router (a D-link DIR-615) just fine.
However, after a short period of time (not even long enough to watch a full Youtube video), the internet connection just stops functioning, and the little icon (I assume it means 'active' disappears from next to the wi-fi icon, which still indicates the wi-fi is connected. The only way I can get the internet connection to work again is to disconnect and reconnect the wi-fi, which buys me another minute or so of internet connection.
It's connected using WPA2, which is configured correctly because the Torch can successfully connect.
For these purposes, I'm testing this with the mobile network turned off.. With the mobile network turned on, it will revert back to the 3G connection, which of course I'm trying to avoid when I'm at home...
Any ideas? Any further information required?
Thanks

As best as I can tell, there's an incompatibility issue with the 'N' wifi connectivity, either in the Torch 9800 or a whole lot of N wireless routers.
I disabled the 'N' functionality in my DIR-615 router, set it to mixed B and G, and now I have no problems at all with the wifi connection dropping. Might be a little slower (assuming the Torch does take full advantage of N's extra speed when it works), but it's working well for me now....

Torch 9800 not using WIFI

HI All,
I got my 9800 from Canada, and using it in Taiwan.
Model: Torch 9800
Carrier: ChungHwa Telecom
OS: 6.0 Bundle 2921 (v6.0.0.666, platform 6.60.241)
I have the BIS plan from my carrier, and connecting via 3G is OK. The problem is, it seems like it's not connecting via wifi. The setting tells me that I am connecting to my home WIFI router.
The router is in my living room, and I am using my computer to stream video from internet at this moment, so the WIFI, internet should be ok, in an adequate speed to download hi-res video. I have very low 3G signal in my living room, and I am expecting my 9800 to use the high speed internet, but it seems it's not doing it... It could not even connect to google.com.
The phone acts like this since I bought it, brand new. But it always acts like this.
Any suggestion to correct this problem is appreciated.

Hi and Welcome to the Community!!
While connected strongly to your carrier data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Then, check the status of BlackBerry Internet Service via Manage Connections > Services Status. That will tell you the pathway that BIS is using. You should try, when you have a strong WiFi, turning off your Mobile Network radio and see if BIS falls to WiFi for it's pathway. Be advised that I've heard of a few carriers who restrict the use of BIS via WiFi and mandate that all BIS services solely traverse the carrier data network. You would need to talk to your mobile service provider to know if they enforce such a thing.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

File transfers Torch 9800 to Playbook

Can anyone tell me how to transfer files from a Torch 9800 to a Playbook 2 without a PC in the middle? BB Bridge works fine. I can see the files in the native file search utility, open them, etc. But actually pulling a file from the phone to the tablet, beats me. There's no dragging or save as capability when switching directories from phone to tablet. I've even tried using shortcut keys on the mini keyboard to try to copy and paste, but no go. All the apps I've found rely on WiFi and are geared to Playbook/PC use.
Solutions?
Solved!
Go to Solution.

Works! I wouldn't say it's the most intuitive software out there (it took a bit to find how you get to the Bridged phone, especially when used to it automatically appearing in the native File Manager and going up the file tree only gets to the top Playbook folder); but all figured out now.
Thanks for the suggestion Jon.

TORCH 9800 " How to stop the DATA Wiping due to Problems with Password Input "

PHONE TYPE:
Torch 9800 (1256)
PROBLEM:
On Friday, April 5th ... after several attempts of inputting my screen password I was constantly told by the 9800 that the wrong password was being attempted; which I know I did input the right PW . [ I believe that one key pertaining to the PW string is faulty and therefore not accepting the right character ] . When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again. This time after attempting what I believe was 9 times I suffered a "OMG" (Oh My God) situation where-in I believe the screen indicated to me that information would be erased; at that point I saw a progressive bar appear on the screen with the word "WIPING" and I immediately opened the back of the phone and removed the battery to stop the wipe at 40%.
One hour+ later I inserted the battery back into the 9800 and once again the data wipe bar appeared on the screen and I pulled the battery to halt the wipe at 20%.
I went to the Blackberry Official web site and sought out any solutions to stopping the data wipe in the Torch 9800 manuals and other service areas and there was no mention of the data wipe. I sought out other web sites for solutions and there was none... I also referenced a number of Black Berry forums and found that there where mentions of the same issue I was experiencing BUT no solutions.
I then pulled my sim card and inserted it into another Torch 9800 I maintain as a backup and when I went to my Mac Book Pro to connect the alternate 9800 and transfer data to it from the Blackbery desktop manager I was told their was a system failure. I attempted several times to in the dialogue box to copy data and settings from another device and again a system failure appeared. I again went to BB Torch Forums and found out that there have been a number of issues with Apple Macs and back up and transfers of data to Torch 9800 .
On Saturday I contacted Telstra Mobile Technical support and was connected to a Black Berry technical solution specialist who after referring to their BB manual and speaking to colleagues informed me that they saw NO work around solution.
I am therefore appealing to Blackberry wisemen & women to inform me if there is a solution to either obtain my backup data from my Mac and or to halt the Torch 9800 from wiping out my data if I have been able to pull the battery from the device. I have been user of Blackberry devices from the pagers of 1999 and have owned and operated over 14 BBs since along with my wife who is now on her first.
I am looking forward to your reply.
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
Professor Kenneth Morgan

Hi canadagoose
Welcome to BlackBerry Support Forums
Sorry to hear that you're experincing such issues !
canadagoose wrote:
When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again.
But this situation happens when you enter wrong password for your BlackBerry ID , but not with device password that a user set in his device :
KB24157 : BlackBerry ID lockout behaviour .
As you're an old user as you mentioned in your post , I think you will agree that BlackBerry are the most secure devices available , if we enter wrong password to many times ( By default 10 times ) then it will initiate a wipe process , which you cannot stop my any mean.
Sorry to say but there is no way or any workaround available to stop a device wipe after it is initiated .
Reading your backup issue , have you ever done a full backup or a custom backup which atleast include your address book ! If you have it then after a wipe you can restore it from those backup files.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Blackberry Torch 9800 Khmer unicode

Dear sir/mardam
Blackberry Torch 9800 can unstall khmer unicode?
and also cannot connect wifi.

Same thing started to happen to me yesterday. When I slide it open, I get pink and green colors all over the screen. I slide it closed, screen is dead, non responsive. i hit the lock screen button twice ( top left button), and my screen comes back to life.
Is it software or hardware problem?

Torch 9800 screen very faint

Hi,
My wife's Torch 9800 started playing up yesterday, upon sliding the screen up it would stay blank (although it's actually on just very very faint) until you slid it down again slightly at whcih point it would work as normal. It's gone downhill since then and now just stays faint no matter what you do with the slider.
Any ideas would be welcome.

Hello bristep123,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If doing the above does not correct your issues then you will want to contact your wireless service provider or point of sale for options as it would appear to be a hardware issue.
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Changing user for Torch 9800

I did get a new phone to myself and will give my well served Torch 9800 too my wife to replace even older Nokia E71. But what is the best way to change user for phone? I am not worried about leaving any data to phone, but I want to change all e-mails addresses, phone set-ups etc.
Solved!
Go to Solution.

Whenever you give your phone to someone else, do a security wipe. That way, it'll be like they're getting a new phone right out of the box with no data left over from you.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Torch 9800 shutdown when on 3G

Hi, Been searching a solution. Hope this will help...
I hv been using the Torch 9800 for about 1.5 yr. Recently, it started to shutdown unexpectedly, evenif battery is still at 90% or so. Here are the my current config:
6.0 Bundle 862 (v6.0.0284, Platform 6.4.0.120)
3G Bands 1,2,5,6
The most recent Apps update was Facebook (3.1.0.17). But the issue started just before the last Facebook update. I have minimum apps downloaded (<10), and I do not download music etc. Did a SW update check and got a confirmation that the Torch SWs are all up to date (from Phone/Software Updates). Storage is about 50% filled for both buit-in & media card.
Most of the shutdown happen unexpectedly. No warning or whatsoever. There were a couple of incident where there was a brief msg pops up indicating the battery power is drained.
While debugging the issue, I notice that the shutdown only happen when I was on 3G. Knowing that 3G consume more power, I suspect it could be a battery issue. But serching online, it doesn't seem necessary a battery issue. I do not want to spend $$ on a new battery and not solving the problem. The physical appearence of the batter looks perfectly good (no deformation or any sort).
For the past one week or so, after the device was shut down. I normally do a battery pull. But it didn't help at all. After leaving the battery out for a minute or so, and the long reboot, once on 3G, it will go down again within a minute or so. If I turn off the 3G immediately after boot up, and continue to use WiFI, then it will stay on. But once I turn 3G back on, it will go down again, especially when I running the browser.
Hope you can help...

Hey kytham,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To determine if this a software issue, I suggest performing all the steps in this KB article and test out the 3G prior to restoring any data: www.blackberry.com/btsc/KB11320
If the issue persists, then I suggest you contact your network service provider for repair/exchange options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

SmartWifi- Blackberry Torch 9800

KerriB, I have the SmartWifi App. On my Blackberry Torch 9800, I would like to know why I never see any hotspot pop up on my screen to add. I travel to and from work and between that time I have never seen a hotspot pop up and my screen to add. Also when I am at home I literately have to click on my Wifi to activate my Wifi when I am at home I thought this was suppose to be automatic to enable while I am in approximately in so much feet of my Wifi at home. Any input if you can help with this. Thanks

Most of apps are not helpfull and it isn't hard to connect manualy

Camera - Torch 9800 - Unable to capture the image

Hey everyone!
Had a torch 9800 for 18 months now and always been working fine... until today.
I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen.
When I click for a photo I get a message " Unable to capture the image "
I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
Does anyone out there have a suggestion?

I am having the exact same issue. I also tried rebooting, taking out the battery and sim card and cleaning out the back, alas no difference.

Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
Go to Solution.

Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

My BBM and BB Instant messaging all not working on my BB Torch 9800 Even with my Data Plan Activated!

Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..

I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/

Wifi torch 9800

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