Will Adobe support Authorware?

Question

One of my concerns is that Adobe has switched over
all the other Macromeidia products to the Adobe branding but not
Authorware. My concern is Authorware is going to be phased out. My
concerns are amplified by the poor support provided by Adobe of
Authorware now that the support functions ar combined. Her is my
story: I created at web issue on line. I will admit I did this
right around the transition of closing the Macromedia support. My
issue was upgrading from Authorware 6.5 to 7.0. It took three weeks
to get a responce. I was very patient. Finally it was determined I
needed to talk with a support person by phone to unlock the
software. I called the ohone number and the support person was
clearly not on US soil and we had difficulty communicating. I was
patient. I am upgrading from 6.5 to 7.0 and the upgrade box clearly
said only will upgrade from 6.5 but this person tried a 6.0 unlock
number. Then I was refrered to the "more highly trained" technical
people. I had to call again while at work and spend 2 hours on the
phone where they again kept using a 6.0 unlock number. I also was
talking to someone not on USA soil. The final conclusion was,
"sorry I can't unlock" and that I should return the software and
buy "Flash instead because it is the same software." Here I became
frustrated. I was astounuded that her was Adobe support and they
could not unlock there own software (I think because they did not
understand the difference between 6.5 and 6.0) and did not even
know there own software (Authorware is not the same as Flash).. I
did not express anger but I felt was reasonable to ask to speak to
a supervisor. A this point I was put on hold for an hour. I hung up
and called back. I did not want to be put on hold. The person was
kind and said thye would take myphone number and the supervisor
would call me back the next day. It is four days later and no one
has called me back. I do not call this good support. I guess the
only alternative is to return the software and not use Adobe
software anymore because they do not support their software.

Answer 1

Use Silverlight 1.0/2.0
Get a book on Silverlight or just visit
http://silverlight.net/learn
and learn at your own pace.
You will need
http://www.microsoft.com/expression/products/overview.aspx?key=blend
(Microsoft Expression Blend)
and
http://www.microsoft.com/express/download/
(Visual Studio 2008 Express
editions are free)
Best Regards,
Apurva
"Wrenhaven" <[email protected]> wrote in
message
news:[email protected]...
>
One of my concerns is that Adobe has switched over
all the
> other
> Macromeidia products to the Adobe branding but not
Authorware. My concern
> is
> Authorware is going to be phased out. My concerns are
amplified by the
> poor
> support provided by Adobe of Authorware now that the
support functions ar
> combined. Her is my story: I created at web issue on
line. I will admit
> I did
> this right around the transition of closing the
Macromedia support. My
> issue
> was upgrading from Authorware 6.5 to 7.0. It took three
weeks to get a
> responce. I was very patient. Finally it was determined
I needed to talk
> with
> a support person by phone to unlock the software. I
called the ohone
> number
> and the support person was clearly not on US soil and we
had difficulty
> communicating. I was patient. I am upgrading from 6.5 to
7.0 and the
> upgrade
> box clearly said only will upgrade from 6.5 but this
person tried a 6.0
> unlock
> number. Then I was refrered to the "more highly trained"
technical
> people. I
> had to call again while at work and spend 2 hours on the
phone where they
> again
> kept using a 6.0 unlock number. I also was talking to
someone not on USA
> soil.
> The final conclusion was, "sorry I can't unlock" and
that I should return
> the
> software and buy "Flash instead because it is the same
software." Here I
> became frustrated. I was astounuded that her was Adobe
support and they
> could
> not unlock there own software (I think because they did
not understand the
> difference between 6.5 and 6.0) and did not even know
there own software
> (Authorware is not the same as Flash).. I did not
express anger but I
> felt was
> reasonable to ask to speak to a supervisor. A this point
I was put on
> hold for
> an hour. I hung up and called back. I did not want to be
put on hold.
> The
> person was kind and said thye would take myphone number
and the supervisor
> would call me back the next day. It is four days later
and no one has
> called
> me back. I do not call this good support. I guess the
only alternative
> is to
> return the software and not use Adobe software anymore
because they do not
> support their software.
>