Will Apple do a Logic Board Replacement?

I have a 2.16 C2D Merom Blackbook. Because of the way Leopard hogs ram, the original 2GB capacity (I currently have 1) may not be enough soon. I am going to switch to the Blackbook from a 4 year old PC as my main machine in 6 or 8 monts.
My question is: does anyone know if Apple will replace the logic board in my Macbook with a new one with Santa Rosa and a 2.6 C2D for the regular fee as it just bit the dust (I am assuming the processor is permanently attached to the logic board, otherwise I would keep the current 2.16 C2D? I am guessing it would be >$300, but it would probably be worth it to get a Santa Rosa logic board, 4 gigs of corsair ram and a 250GB hard drive.
Also, does anyone know if the pre Santa Rosa Macbook will support 3GB of ram, as the chipset supposedly supports it, even though it would break the dual-channelness?
EDIT: Forgot to say its Parallels that is the real memory drain that could drive me to need 4 gigs of ram. MacOSX, Windows XP and Ubuntu at the same time would be sweeeeet!
Message was edited by: BiggAW

BiggAW wrote:
My question is: does anyone know if Apple will replace the logic board in my Macbook with a new one with Santa Rosa and a 2.6 C2D for the regular fee as it just bit the dust (I am assuming the processor is permanently attached to the logic board, otherwise I would keep the current 2.16 C2D? I am guessing it would be >$300, but it would probably be worth it to get a Santa Rosa logic board, 4 gigs of corsair ram and a 250GB hard drive.
Only Apple can tell you that.
Also, does anyone know if the pre Santa Rosa Macbook will support 3GB of ram, as the chipset supposedly supports it, even though it would break the dual-channelness?
They support 4 GB the regular c2d could use 3gb and the original cd 2 gb.

Similar Messages

Logic Board Replaced, Now SuperDrive Wont Work

I recently had my logic board (motherboard) replaced by Apple. Now the optical drive (SuperDrive) won't work. Specifically, when I try to insert a disc, the SuperDrive does not sense the disc and it will no will not load the disc. Any suggestions to this problem?

Do you hear any sounds from the optical drive at all? If not, the technician may have simply neglected to plug it back in, or perhaps the cable was not well seated and has popped out.
In any event, contact Apple. The logic board replacement has its own warranty, and if the drive worked prior to the replacement and does not now, Apple will fix whatever is wrong under warranty.
Good luck!

I'm giving my MBP 2011 to Apple tomorrow for a logic board replacement. Will they format my hard drive?

Hi,
I'll start with the issue. Sometimes randomly my laptop goes to sleep while im using it. It is impossible to wake up from this sleep and forces me to force power off the device. Apple did some tests and concluded I need to replace the logic board.
I have a few questions.
I understand they use refurbished logic boards, is it possibly I end up with a worse logic board.
The hard drive does not need to be formated, will they format it? I have backups but I understand time machine can become troublesome after a logic board replacement. I have a very specific set up and I would need it just as it is.
Thanks

They very likely will, and they may return it with the version of OS X originally installed.
We are users like you, so we are in no position to tell you about such hardware repairs.
You should have a full backup available. Time Machine will not recognize the computer as your old one neither to restore or to backup. Time Machine will start a completely new backup. My advice is to make a bootable clone you can easily restore:
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.

3rd Logic Board replacement: will Apple give me a new computer?

Hello Ronda and Friends,
I am a professional guidebook and magazine writer, currently traveling around the world with an iBook which loves to crash its logic board right before book deadlines, usually very far from Mac centers. The first time was in Belize (had to ship it back to US at great expense), the second time in Pakistan (got logic board replaced 6 weeks later in Delhi, this was only 5 months ago), and the third, the day before yesterday, here in Chiang Mai, Thailand, which thankfully has a Mac repair center.
I've got 3 months left on Applecare and plan on replacing the logic board again, though I have 6 months left on this current trip, which will soon take me very far from Mac repair shops (i.e. Africa). I am constantly working on deadlines, and if this third board craps out in Kenya, I'll be pretty screwed.
After reading a few archived logic board sob stories here, some seemed to suggest that there are cases where Apple would grant a new model iBook, if that person's livelihood depended on it which mine certainly does.
Please advise as soon as possible so I know whether to go ahead with the logic board replacement here. Or let me know who I should contact in customer relations.
Thank you -- and if you are interested in my travels, go to
http://blog.stonegrooves.net
Joshua Berman
Dual USB iBook Mac OS X (10.3.3) 3rd logic board crash

Hi, Joshua. Welcome to Apple Discussions. Again isn't it, as I seem to remember your logic board failure in Pakistan, yes?
It seems to be the usual thing that Apple wants three attempts at repair (which means four logic board failures) before considering a replacement. However, nothing ventured, nothing gained. Especially since your livelihood depends on a working iBook, I'd advise you to ask for a replacement.
Apple Phone Contacts includes a number for Thailand:
http://www.apple.com/contact/phone_contacts.html
But do not mess around with Customer Service. Ask for Customer Relations. Tell them that your iBook has a habit of losing its logic board at the most inopportune times and in the most inopportune places. Be prepared to give them dates and details of repairs, and stress how vital your iBook is to your livelihood and that lost computer time is lost income. Tell them you need a computer you can count on, and your iBook, much as you love it, just isn't getting the job done for you. Then ask for a replacement.
If Thailand won't do it for you, I think you should invest a call to the U.S. Again, don't settle for Customer Support; immediately ask for Customer Relations and give them the same sad story and ask for a replacement. It won't hurt to emphasize the fact that you have AppleCare.
Failure in Africa equals a trip to the Netherlands for repair (at least from what I've read here). One person in Africa didn't have his iBook for months. You really need a dependable iBook to take to Africa. Tell them so.
Good luck.

Macbook Pro Mid-2012 Logic Board replacement, Apple Dragging feet?

First some background:
I have a macbook pro 13" Mid-2012 non retina covered under applecare until Jan. 2016. Starting in late march, i had noticed some performance issues but never took it in as the issue would subside within a day or two. Going into the final two week of my college semester, the macbook started freezing and tacking almost 5 minutes to boot. Suddenly it would take 5 tries just to get it to boot. due to this, i had been unable to get the time machine backup to work as it would freeze for 12 hours on average.
So thenI took my macbook pro into the local authorized apple service center (on April 29th) as i suddenly got 'open error 5: input output error' errors and my mbp wouldnt boot at all. When i spoke to the servicer, he and I agreed that at minimum the hard drive was failing. The servicer made a time machine backup of the data on the hdd and got the backup on my external drive. He asked to keep the external drive as it has a partition that is a USB install disk of the latest Mavericks. Soon after he got the data backed up, the hard drive showed signs of failure to happen soon. So we agreedto have him replace the hdd. He hoped to have my macbook to me by May 5th. Well on May 5th, i got a call from him that with the replacement hard drive, the computer still had similar issues and was able to track it down to logic board issues. We agreed that since he had the macbook pro already and since it was applecare covered, we should go ahead and replace the logic board. Anyways, he ordered a new logic board from apple last monday (May 5th, 2014). I called on Thursday for an update and the servicer was frustrated with Apple that something is going on and he hasnt received the part as Apple usually gets him these parts within 1-2 days of request.He said he will call me once Apple gets him the part as he will get on the repair once the part comes in. He hasnt called me back yet.
This is rather frustrating for me as my macbook had all my college files on it and this problem happened right before college finals (i technically lost about 2 months worth of web design files and class files) where much of what needed for finals was on that computer. if he could have gotten it back by the 7th as he'd hoped, i would have been fine. Instead, i was forced to go back to my PC laptop and try recreating some of the files that were made by mac only applications into something similar on windows. i was unable to recover the web design files as they were on the macbook and i couldnt remember right off which folder it was in. So i had to scrape together things to be able to submit for my finals so i wouldnt totally bomb the course. My web design instructor understood how frustrated I got from losing all that work and having to settle for a final design that just met the requirments rather than the one on the mac that was well past it.
He is not sure whats going on as the last time he ordered a logic board for the same model, he had it by the end of business the next day. He is apoligizing for everything . I am not frustrated with him, rather I am frustrated with Apple as they had recommended me to take it in ASAP, yet they are seemingly dragging thier feet on getting him the parts.
On top of this, I am helping a neighbor modernize her business website, and am doing a project with the state unemployement office to help them redo thier videos. Both of these are things i would always use my mac for as it is like 5x faster than my pc on this stuff. It's more than just an inconvience now. I need my mac badly as the PC is just not fast enough to do what i need in the itme i am given (which i why i switched to mac as my primary computer).
Is this common for Apple when it comes to logic board replacements for macbook pros or what?
Has anyone else had this issue?

Applecare was no help at all. I called and did the complaint. They confirmed that it is registered to me and everything but essetially told me that they cant give me answers as to what is taking so long. They knew a repair was in progress but wanted to set me up with an appointment at an apple store? (the nearest Apple retail store is Billings which is 240 miles away, or about 4 hours). i tell them its at the repair place and they go on to tell me they can send me a box to mail it in and have it reapir by them.. They are trying to shift the blame to the AASP and his rep. But he said he has been trying with very few answers from Apple as well

After having the logic board replaced, Time Machine will no longer backup my computer to the same backup files as before.

After having the logic board replaced due to bad NVidia chip, my Time Machine will no longer backup my computer to the current backup. Is there a way to reset something to get Time Machine to continue to use the same backup files as before for this laptop?

As far as TM is concerned you have a new computer, so it will make a new backup. If you don't have the space for both backups then erase your backup drive before backing up the computer.

I just had a logic board replacement and upgrade to 10.9.2, now adobe master suite will not work

logic board replacement on mac book pro, and upgrade to 10.9.2; and my adobe master's suite will not work;the CS4 remains on my applications of hard drive ;computer tells me to contact Adobe??

These are user forums. You need to contact Adobe support directly, by phone or web chat.

Grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced 6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen

grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced <6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen. Then tried the other way (sorry, I think it's command alt delete? I don't remember) and it turned from grey (no apple symbol) to blue blank. Then third time, grey followed by blue with vertical lines, not blocky clear lines that you can see if you are close to it.
Thanks for any help!

You have to take the computer to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best.

Logic board replacement - do I do it or not?

Hi,
The Logic Board of my iBook G4 14" 1.2 ghz recently died and is going to cost me almost £600 to make right!!!
No I didn't buy Applecare. Call me stupid but I expected Apple machines to be a cut above bog-standard PC machines and assumed it'd last me a while.
If I'd have known these issues before I made my purchase then I'd never have bought the machine - it's 2 years old for god's sake.
I digress.................
I've seen the posts on this board - multiple board replacements seem to be the norm, although by the looks of things the older ibooks seem to suffer the worst from this.
My question is should I expect another board failiure? The service centre is offering me a 3 month warranty on the replacement parts. If my ibook goes down after that with the same problem then I'd be seriously annoyed that I just didn't buy a new MacBook instead. I see I could get hold of their lowest-spec machine for a few hundred pounds more.
What do you guys think?
iBook Mac OS X (10.4.7) iBook G4 1.2ghz 14"

I've seen the posts on this board - multiple board replacements seem to be the norm, although by the looks of things the older ibooks seem to suffer the worst from this.
You'll have to keep in mind that this is a technical support forum specifically for people who are having problems. The topics here do NOT reflect the experience of the vast majority of iBook owners. Apple regularly sold 250,00 iBooks each quarter, so if "multiple board replacements" were the norm, there would be thousands upon thousands of posts here about an issue like that.
Apple did recognize a manufacturing defect in the G3 Dual USB iBooks and created a logic board replacement program for those that failed due to that specific defect. But, it was only for those that did fail and not all of them failed.
Without knowing more about your need and use for your iBook, it will be difficult for us to determine the risk you face by paying for a replacement. There is currently a refurbished iBook 12" 1.33GHz /512DDR /40GB /Combo for £524.25 right now at the UK's "Special Deals" Web site. This computer would have the full Apple warranty and could take an AppleCare Protection Plan as well.
-doug

Any free logic board replacements in 2007?

I got my logic board replaced on my iBook G3 once before under the replacement program. Imagine my surprise when it died again.
I've read here in the forums how people have successfully lobbied for a logic board replacement past the 3 year window. Has anyone been successfully recently in doing this? I called Customer Relations and they told me there was no way I could get a replacement. Any tips on how to get this done?

Hi, and welcome to Apple Discussions.
The most recent report I've seen was this one, received last month from Europe.
You may want to try calling Apple again at (800) 767-2775 and ask for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
If the answer from Apple is absolutely, positively, "NO!" you may want to consider trying the shim fix suggested by John Sawyer in the Apple Discussions iBook G3 (Dual USB) Displays Forum:
[Y]ou can often fix this yourself by removing the iBook's bottom housing, and placing a shim of any sort, about 1mm to 1.5mm thick, onto the raised square on the bottom shield. I use a Scotch mounting square--you can get them in hardware stores and many grocery stores. When you reinstall the bottom case, it will press against this shim, which will press against the graphics chip, and may allow the chip to come into better contact with the logic board.
John Sawyer
CJS Macintosh Repair
Instructions for removing the lower case:
iFixit.com
If Apple doesn't come through, and the shim fix doesn't work (or you're leery of trying it), DT & T Computer Services in Fremont, California offers the cheapest repair I've found. They have a six-month warranty on the repair.
Once you get it fixed, try never to pick it up by the left front corner alone. Rumor has it that can contribute to logic board failure when the case flexes, causing the graphics chip to come loose from the logic board. If you're picking it up in your left hand (as I often do mine), pick it up in the center under the trackpad.
Good luck. Let us know how things go.

System Logs & File Tags - logic board replacement

Hi,
I do have some queries for the logic board replacement on macbook pro running Yosemite:
If logic board is replaced -
1) Does the system log files available in console [Finder -> Applications -> Utilities -> Console] gets deleted or they will still be showing up from the date prior to the replacement of the logic board?
2) If I've created file tags before LB replacement, will they still show up after the replacement?
Any insight into the above will be of immense help.
Thanks.

It would need to be done by Apple Service. They should have the equipment to do this. Your serial number can be found under the battery and on you box your MacBook came in.

Refused Logic Board Replacement?

I was wondering if anyone sent in their MBP 15" to replace the logic board to get rid of the whine and was DENIED of that service? Thanks. Also, what are the chances they will wipe your HD?

You can't really request for them to replace the logic board, but if you have enough issues that makes it sound like the logic board needs to be replaced then I don't think you'll have any problems. For me, I complained that the computer was too hot to comfortably type on and that it had just crashed that same day I brought it in to the Genius bar. I implied that the crash was heat related (I thought it was) but when the Geniuses tested it at the store, the computer never felt uncomfortable. Nonetheless, they still obliged and sent the computer in. The repair center replaced the Logic Board with the new revision and, like others have said, it works well.
Secondly, my 2 experiences with Apple repairs have been that they won't wipe your HD for a Logic Board replacement. Instead, they'll almost always perform an archive and install of OS X.
iMac Intel Core Duo & Macbook Pro 15" Mac OS X (10.4.7)

Can't open Aperture after Logic Board replaced

Have a question regarding obtaining new serial number for the Aperture program as after my mac (version 10.5.8) had a Logic Board replaced
Aperture program ( 2.1.4) does not open as require serial number what I do no have anymore (all packaging gone long ago).
So if I buy a copy of Aperture 2.1.1, it will give me a new serial number.
Will I be able to use that serial number to open the program I have (aperture 2.1.4)?
Or what is the best way to obtain images from the program i can't open anymore?
Thank you

"Aperture 3 on your new Mac will be able to convert and to upgrade your current Aperture Library." - How ?
Do you have an external drive, where you can copy your Aperture Library to?
Make sure, this drive is formatted Mac OS X extended, before you copy the Aperture Library to it.
Also set the "Ignore Ownership" on this volume flag. (When you select your external drive in the Finder and use the "Get Info" command, you'll see this flag in the "Sharing and Permissions" brick.
You can simply drag the Aperture library to the external drive, using the Finder.
Then connect the drive to your new Mac.
Now you first need to repair your Aperture library - it is safer:
Select the Aperture library on the drive in the Finder. Hold down the ⌥⌘-keys and double click the library. Select "Repair Database" and let that run. That may take some time.
After this you should be able to double click the Library and to open it in Aperture 3 as regular library.
Without an external drive you need to copy using the Network or to mount your ols Mac in Target Disk mode http://support.apple.com/kb/PH3838?viewlocale=en_US&locale=en_US. Connect it to your new mac with USB or firewire and boot it with the T key held down.
Then your new mac will see the old one as external drive.
To extract only images from your saved Masters folder, select the Masters folder you copied in the Finder, then press ⌘F. In the search panel that opens add a search (press +) and set the search to "Kind is image".
This should show all images in the folder.
Caution! If the headline is set to "This Mac" and not to the name of the folder, you need to edit the preferences of the Finder. In the "Advanced" tab of the panel set the "When performing a search" to "Search this folder".
Don't touch any images in the search, if the heading shows "this mac". Then you are risking to move any image file on your mac.
Regards
Léonie

After logic board replaced- SystemSerialNumb listed as serial number

I just noticed this.. I had my logic board replaced a few months ago. Now when I go to About This Mac, it lists my serial number as: SystemSerialNumb
The number is no longer there. I read about someone else who this happened to. Is there anyway to get the serial number back? I have it printed on my AppleCare.
The problem is now, if I can't prove this is my system, the one stated in Apple Care, how do I resolve that isse? Will I be able to ever get Apple Care for this computer?
Any help will be appreciated.
Bryan

Hello,
I have a little trick for you below. But, first I'll explain how this feature works and why it doesn't.
The serial number you were seeing in the System Profiler is written into a chip on the logic board.
But, when they refurbish a logic board, they clear out this serial number. Since they have no way of knowing which system it's going to be installed in next, they do not re-program another number into the logic board.
So, when you get your refurbished logic-board installed, that location that contains the serial number is cleared.
Apple will often reprogram the number into the logic board on complete systems that they refurbish. But, it is not common for them to do it on the individual logic-boards.
Unfortunately, the only way to get it to display in system profiler again, is to re-program that serial number back into the logic board. And, Apple is the only one with that tool.
But, you can continue to use the serial number that is printed on the foot of your computer for all warranty related items. That number is still your "official" serial number. So, the number you use has not changed. It is just not visible in your System Profiler.
Now, there is a little trick to make your serial number display in the "About this Mac" window.
You can read about that here:
http://discussions.apple.com/thread.jspa?messageID=1511437#1511437
I hope this helps.

Seeing a lot of logic board replacements here.

I know that the majority of posts to any discussion boards are by people who have issues of one kind or another, but I am reading a lot of posts stating that the poster has had the logic board replaced at least once.
Being that the logic board is to the MacBook what a motherboard (or mainboard) is to a Wintel unit, I am finding it hard to believe that the main component of a computer from one of the (or the) most respected personal computer manufacturers is being so troublesome.
As I have a 17" MBP on order & live over an hours drive from an Apple store, I would like to know exactly how common is a replacement of the LB?

Indeed, you are right. Apple's approach is usually silence. Those of us with warped cases, bad logic boards, bad batteries, defective trackpad buttons, and much more will likely be brushed aside if all looks well on the marketing end. And that is how we can best get their attention. In my job I can tell at least 5 people per day how horrible mhy experience with Apple has been. The market is corrective. The greatest thing we can contribute to the welfare of the market is to base our next purchase on our past experience. At this point, it will NOT be an Apple bit of hardware. If OSX is not running on other systems by that point, I will simply revert to SuSE 10, or SLED (by Novell) running on a an inexpensive but reliable HP or Dell.

Will Apple do a Logic Board Replacement?

Similar Messages

Maybe you are looking for