Will Apple exchange my ipod?

Hi -
I bought my ipod when it first came out last Christmas. Needless to say...unaware of how easy it scratches..mine had scratches on it after the first day..
I bought it less than 1 yr ago..and haven't used it more than 3 times in fear of scratching it more...I'm just now starting to use it again..I have a cover on it now, but there is a big scratch on the screen that really bothers me.
I asked the manager at the Apple store a two weeks after I bought it, complained and asked what I can do..he said he didn't know and told me to get Ice Cream ??! Some type of solution..and said it will fix it..I just read on other forums some apple stores offered to exchange it (I wish I knew this 7-9 months ago......... instead of being told to get ice cream..) Will they still do that? Or is it too late..
Please help :)

Apple was repairing/replacing some Nanos with faulty displays, but I don't believe they were doing anything for scratches. While you may have only used your Nano three times in the past year, Apple will likely consider this normal wear and tear. To be honest, my Nano is scratched up pretty heavily. After the firt few, I just didn't care anymore. I don't put it in a case... I just wrap the headphones around it and stick it in my pocket. I've also dropped it a bunch of times. It might not look great... but it works the same as it did the day I got it (I wish I could say the same for my new, randomly pausing, Nano). I would just use your Nano and be happy with it doing what it's supposed to do.

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Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
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iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

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Will Apple exchange my ipod?

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