Will Apple help me with this issue?
Dear Sir or Madam，
I am a student in China, I really need your help, my iphone now problems bothers me! HELP ME PLEASE!!!
As I bought my iPhone 4s(16GB,White) in the USA from Sprint, full price with tax, unlocked ,it was excepted to be a global phone. But now I come across with some problems in China using local carrier.Now I am in China, not the normal use of the phone, I rely on odd jobs to earn, very not easy, English is not my mother tongue, maybe there are many grammatical mistakes, I hope you'll forgive me! Mobile phone can not be used normally I am very sad, I can not contact the parents and friends, can not let them worry about me, I've tried all means, including the upgrade to 6.1, but still can not solve the problem, I think maybe I am in China, so can not be used normally, at this moment I am very anxious, because of the time difference, it is later I can send mail, you can see it, please help me, a Chinese student's request!
I tried all the possible solutions from the Internet, and the Official solution offered by Apple (http://support.apple.com/kb/TS4459), but it doesn't seem to work.
Will Apple help me with this issue? Please do.THANK YOU VERY MUCH!!!
We are not Apple, and Apple does not unlock phones. Sprint will unlock phones, but you have to qualify. One of the qualifications is to have been a customer in good standing for a period of time. You can check their website for what that is. After that, they can unlock the GSM side of the phone for International use, that is it. If you are on a CDMA carrier, then it cannot be unlocked. Are you trying to use a local SIM card in China?
Your only option is to contact Sprint to see if you qualify for an unlock. Only they can unlock it. Sprint is one of the poorest choices to take to another country.
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