Will Apple market a 64bit Fax Modem?

I was about to order a MacBook Pro Crystalwell ... but, it occurred to me to check Fax Modem capability ... it has none! Also, I've come to find out it won't work with most modems as they employ 32bit and Mountain Lion is 64bit architechture. I don't use my machines for business ... but I do have responsibility for my 93 year old mother's affairs as her power of attorny ... and the State Agency that handles Medicaid and her Nursing Home still use ancient fax technology ... and there it nothing I can do about it. They will not PDF ... they use fax machines and that's the end of it. And they require signatures on the fax pages.
I don't want to buy an all in one printer/scanner/fax ... I already have all the working peripherals I need ... I just want a 64bit fax modem that will work with a MacBook Pro. I can't order the MacBook until I know for certain I'll be able to send faxes out .. recieving them would be great ... but, I've been told Apple has no fax/telephony applications anymore.
Help.
Message was edited by: cpiad for typos
Message was edited by: cpiad for typo

http://www.sustworks.com/pa_guide/compatibleModems.html
I recommend the US Robotics modem, but other brands of full controller USB modems will work too.
http://www.usr.com/en/products/modem/usr5637/
The older Apple USB modems were half hardware and half software and are no longer supported, so don't buy one of them.

Similar Messages

Apple USB Fax-modem failure

I have an Apple USB fax-modem to be used only to send and recieve faxes. The modem had worked proberly since installation several months ago.
Suddenly it returns the message "waiting for the modem to be avaible" (translated from danish) in the "External modem" print queue window. Or sometimes another message something like "preparing the message for sending...". In the Print & Fax list the modem is registered as "ready".
The modem works proberly on another computer. The computer has had a P- and NV-Ram reset and the cache files has been removed using Onyx. And the modem has been removed on the network list just to make sure, that it can't be used by another part of the system.

This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

Apple fax modem significantly increases kernel_task load

I discovered that plugging apple's external fax modem into a USB port causes the kernal_task CPU load to increase from ~0.3% to 7.9%. With the modem plugged in, the kernal_task load stays pegged at 7.9 to 8.1 percent.
This was with the modem plugged into one of the USB ports of my Cinema display. My printer is plugged into the other Cinema USB port.
Moving the modem to one of the ports on the front panel of the MacPro reduced the kernal_task load to about ~4.8%.
I noticed that having the modem plugged in fires up a process named AppleModemOnHold. This process uses a negligible amount of CPU time, but apparently, it's slamming a system service ... or the modem itself is slamming a system service ... way too often. Not sure if this is a configuration problem, a feature of dubious utility (FODU) or a design flaw.
8% is a pretty serious chunk of resources to sac for a device I don't use very often ... sure, I can just unplug it ... but I really ought to have the convenience of having it just be there when I want it without it needing so much attention by the system.
Comments?

Follow up:
For the 1st time in a month, I actually sent (successfully) a fax. After sending the fax, the kernel_task CPU load is now 0.3% (did not return to 7.9%).
Examination of prior faxes shows my last fax attempt (a few weeks ago) failed.
Could the failed fax have left the fax driver in a state of limbo that persists through power cycles (and thereby caused the kernel loading I have been seeing) ?

Apple USB Fax Modem

To whom it shall concern:
I have to say that I recently purchased the Apple USB Fax Modem from an unsuspecting Apple Store, and plugged it into an iMac running Leopard. The Fax Modem worked in the absence of any appreciable problems, pronouncing full functionality most auspiciously!
I had to install zero drivers, nor effectuate the appointment of any difficult configuration.
The only "issue" that one might wish to be cognizant of that I experienced, turned out to be an ID10T error. I entered the entirety of the fax number into the "dialing prefix" box below the entry to key in the intended recipients name, not realizing MacOS was attempting to draw the number from an Address Book entry, in the instant case, absent from the Address Book.
Remediation of the issue dictated that I enter the name and fax number into Address Book, and then subsequently attempted to reassert the transmission of my telecopy, only to then experience 100% success!
This product truly seems to exude excellence in design and function in terms categorically not uncertain.
Stuart

Just a thought, isn't it the _fax capability_ in system prefs that you are praising and not specifically the Apple Modem itself?
I do agree though, faxing works like a charm once you figure out how to do it.
Mrs H

Fax modem won't work - Apple USB external modem

I am new to Mac, well relatively.... It's been 8 years, and now I am back!!
Anyway, I got an iMac 3 weeks ago, and love it. However, I can't get my external modem/fax modem working. I bought the Apple USB external modem, hooked it up, setup a fax printer, and NOTHING. I try to print to the fax and it won't even dial. I call the fax number, and it won't answer. I know it's a live phone line b/c I can hook it up to my fax machine and it works fine, both for incoming and outgoing messages. Is there a trick? Do I have to set up an actual external modem interface in the networks panel just to use an existing phone line? Thanks for your help....

You actually need to configure your iMac as a fax machine to send and receive faxes through the Apple USB modem.
From Faxing in Mac Help in the Finder Help menu;
*To set up your Mac to receive faxes*:
1. Choose Apple menu > System Preferences and click Print & Fax.
2. Select the fax modem in the Printers list.
3. Type your fax number in the Fax Number field. This is used to identify your computer when you send or receive a fax.
4. If you want to control your computer’s fax functions from the menu bar, select “Show fax status in menu bar.” If you don’t want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
5. Click Receive Options.
6. Select “Receive faxes on this computer,” and choose the number of rings before your computer answers a fax.
a. If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine.
b. If you don’t want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
7. Choose what to do with the fax after it arrives; you can save it as an image file, email it, and print it to a printer.
*To send a fax:*
1. Choose File > Print, and then choose Fax PDF from the PDF pop-up menu.
2. Type the fax number in the To field, or click the Address Book button to the right of the To field to select a number. If you want to paste a number into the To field and the Edit > Paste command isn’t available, hold down the Control key as you click the To field and choose Paste from the menu that appears.
3. If your phone system requires you to dial a prefix for an outside line, type it in the Dialing Prefix field.
4. If you want to include a cover page, select “Use Cover page” and enter a subject and message.
5. Make sure the correct fax device is selected from the Printer pop-up menu.
6. To change your options, choose the option category from the print options pop-up menu. For example, to choose your modem’s behavior when faxing, choose Fax Modem. You can choose whether to dial with touch tones or pulse tones, whether to listen to the modem as it dials, and whether to wait for a steady dial tone before dialing.
7. Click Fax.

Will Apple release ITunes for Windows XP 64bit?

Will Apple release ITunes for Windows XP 64bit?

WARNING: This procedure involves moving, deleting, modifying, and copying system files and possibly sytem registry entries. If you make a mistake you can kill your system [I killed two of mine until I
figured out the problem with the outdated GEAR drivers]therefore:
1)Back up your entire system or better yet, get a cheapie new HD like Western digital 2 TB for $69-129 depending whether on sale or not and reinstall your system from scratch on the new drive. If
computer kraps out you just put the old drive back in.
2) Some of the procedures here may not be exactly what YOU see on YOUR specific model of computer. I've tried it on a COMPAQ sr1610nx with xp64, I've tried it on a Dell Alien with xp64, and on a
Gateway GM5442, and will now try from scratch to format harddrive, load xp64, device drivers, OS service packs and patches, AVG free, flash, java, and itunes.
3) I wrote these instructions down from memory. Read and understand entire procedure before you start. There is some troubleshooting you may need to do to make it work on your particular system. This
procedure works on 3 different models of 64 bit cpus. One CPU is an INTEL(Gateway), one CPU is an AMD X2 64-bit 4800+ Toledo(Compaq sr1610ns), and the other is an AMD x2 64-bit 3500+(DELL Alien). This
shows the capability exists on both Intel and AMD x64 architectures.
4) The current version 10.6.3 will work with modifications(including syncing ipod with ios5 and syncing cd and dvdrom ).
PROCEDURE: 1)Using you IE 64-bit browser download iTunes64Setup.exe from URL http://www.apple.com/iTunes/download/ to a new directory (For Example: ITUNES-1063-XPX64-TEST).
2) Using you IE 64-Bit browser download GEAR Drivers at URL http://www.gearsoftware.com/downloads.php?dir=updates/windows/drivers/&file=Driv er_Installer_x86_x64.exe.
3)Using your IE 64 browser download ORCA Editor at URL http://download.cnet.com/1770-20_4-0.html?query=Orca&tag=404&searchtype=download s .
4) Using your IE 64 browser download 7-Zip at URL http://download.cnet.com/1770-20_4-0.html?query=7-Zip&platformSelect=&tag=srch&s
earchtype=downloads&filterName=platform%3DWindows%2CMac%2CiOS%2CAndroid%2CWebwar e%2CMobile&filter=platform%3DWindows%2CMac%2CiOS%2CAndroid%2CWebware%2CMobile .
5)Use 7-Zip to extract Itunes64Setup.exe into sub components.
6)Use Orca to open and edit iTunes64.msi.
7)Change Launch Condition from VersionNT64>=600 to VersionNT64>=501. Change ((VersionNT=501 AND ServicePackLevel>=2) OR VersionNT>501) to ((VersionNT=501 AND ServicePackLevel>=2) OR VersionNT>=501)
8) Save and exit iTunes64.msi.
9) Use Orca to open and edit AppleMobileDeviceSupport64.msi.
10) Change Launch Condition from (VersionNT=501 And ServicePackLevel>=2) Or VersionNT>=600 to (VersionNT=501 And ServicePackLevel>=2) Or VersionNT>=501
11) Save and exit AppleMobileDeviceSupport64.msi.
12) Use Orca to open and edit AppleApplicationSupport64.msi.
13) Change Launch Condition from (VersionNT>=501 AND ServicePackLevel>=2) OR VersionNT>501 to (VersionNT>=501 AND ServicePackLevel>=2) OR VersionNT>=501
14) Save and exit AppleApplicationSupport64.msi.
15) Use Orca to open and edit Bonjour64.msi.
16) Change Launch Condition from (VersionNT>=501 AND ServicePackLevel>=2) OR VersionNT>501 to (VersionNT>=501 AND ServicePackLevel>=2) OR VersionNT>=501
18) Install itunes64.
19) Shutdown and Reboot.
20) Search your PC for GEAR*.*
21) Delete all the files found that are deleteable.This will get rid of the bogus Gear drivers (Version 2.2.0.1 from 2008 and 2009) that iTunes installs.
22) Run Gear drivers installer you downloaded earlier. This will load the correct Gear drivers (Version 2.2.2.0 [or 2.02.02.00- depending where you look in windows for the version number] from 2011 and
2012 drivers versus defective 2008 and 2009 drivers). The Gear driver connects the cdrom to itunes for sync. The usbappl driver connects the iPod to itunes for sync (Via the USB).
23) Ensure the file GEARAspiWDM.sys, usbaapl64.sys, also ksthunk.sys is in C:\Windows\system32\Drivers. If not search and locate these files. Then copy them to the correct directories Remember to set
your More advanced options to Search system folders, Search hidden files and folders, and search subfolders.
24) Now you must verify registry entry for UpperFilters exists and has GEARAspiWDM for value.
25) Go to Start, then Run, then enter regedit, then OK. Select HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, then {4D36E965-E325-11CE-BFC1-08002BE10318}, then
UpperFilters, right mouse click and select modify, then verify the Value data has the entry GEARAspiWDM. If not go back to {4D36E965-E325-11CE-BFC1-08002BE10318} and right mouse click select new, then
Multi-String Value, then name it UpperFilters, right mouse click and select modify and enter GEARAspiWDM for Value data, select OK and close registry.
26) Shutdown and reboot.
27) Now you need to update the cdrom/dvd driver and the USB driver.
28) Go to Start, then Control Panel, then System, then Hardware, then Device Manager, select DVD/CD-ROM drives, select Don't search. I will choose the driver to install, then select Next, ensure Show
compatible hardware is checked. Select CD-ROM as the driver, then Next, then Finish.
29) Shutdown and reboot.
30) Start computer, plug in iPod to USB, wait for windows to detect the device, probably detected as a camera. Go to Control Panel, then System, then Hardware, then Device Manager, and find the iPod.
31) Right mouse click and select Properties, then Driver.
32) Select Update Driver, then select Install from a specific location (Advanced), then Next, then select Don't search, I will choose the driver to install, then select Next, ensure Show compatible
hardware box is checked, select USB driver for iPod, then Next, then Finish.
33) Shutdown and Reboot.
34) Start iTunes. Ignore the message iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTUnes (This message comes from the device driver install failure for the
cdroms because the current Itunes installer still contains the bogus outdated Gear drivers). Select OK.
35) Now Itunes should work.

Apple external fax modem

i just bought apple external fax modem and looking for a free program that I can use to Send & receive faxes and also store these faxes for further use. I now go through the network in order to send and after I send I lose the message.

Apple stopped selling the little fax dongles some years ago - are you sure that is what you purchased? If so, and if your OS (10.6?) supports it, you should be able to use the Print & Fax Preference Pane in System Preferences. I've not used this feature in years, so I don't remember the steps one has to go through, but (as far as I know) you can save any text document in any folder you like. Here is a link to the Apple kb article search page for "fax" with a lot of different information for you to check:
http://support.apple.com/kb/index?page=search&src=support_site.home.search&local e=en_US&q=fax

I recently installed Maverick as my OS. My external Apple Fax modem no longer works. I receive the message that the fax is offline. I repaired permissions, but still I have lost my fax capability. What needs to be done?

I recently updated to Maverick. My external Apple Fax Modem no longer works. I receive a message that it is not connected. What needs to be done. I have repaired permissions, and found no error.

Chances are it is a software-based modem. Update the drivers of the device to Mavericks-compatible driver from the vendor.

Apple Fax Modem and cupsRasterOpen failed

Ladies and Gentlemen:
I have installed the Apple Fax Modem under Printers and when i try to fax a page i get the message: "cupsRasterOpen failed" and the Modem does not send the page to that fax number.
What kind of problem is this and how do i solve it?
Thank you very much!
Kind regards
Dieter Zakel MD MA

I've just run into this with my new Mac Pro. It just says "The Apple USB Modem is not supported on this computer." I wasn't sure if it was the computer or Snow Leopard, or both, that was the problem. Anyone have any ideas how this can be worked around, or have any suggestions for implementing faxes now on a Mac Pro with Snow Leopard?
Thanks.

When will Apple stop to behave so haughtily (...and take care about customers abroad, even on small market)?

hi there, i'd like to know when will apple open some app store here in Slovak Republic.
Man, we're in the 21st century and we are still waiting, like we're the last nation on the planet. If I want to buy some apple product, i have to visit some local distributors with overpriced products (for example iPhone 4s, 16GB for about 800 eur) - that is insane!
Me, as an slovakian, it is not possible to place an order in Czech App Store because, i am not a citizen of Czech Republic.
Anybody responsible (from Apple) to answer me? Thanks!

Apple is not picking on you. Apple would love to have everyone's business. We do not have Apple Stores in Mexico and you cannot get much closer to the USA than Mexico, unless you are in Canada. We do have an Apple on line store. Apple is in the markets that it is allowed to sell in and where it is profitable to do so.
This is a user to user forum. As was explained when you opened your account, Apple is not here in the forums and does not answer questions posted here.

Using built in Fax modem to fax out

I'm going start this by saying... Only if Macos X had a proper Chooser like function like classic Mac OS, and that the new Macos X help system is not as good as Apple Guide of Classic (disappointing seeing X was the meant to be the be all end all of all operating systems)...
But anyways, seeing that I have an iMac at work that only boots up in X I have been struggling to get the send/receive faxs from the computer.
I have diagramed the partial setup I have and wish to use the built in Modem that's inside the iMac Flat 17" G4 version to send receive Faxes.
Here is the scenario.
- I have a setup consisting of iMac G4 with X.10
- I have a managed to see outside world via ADSL hookup
- The ADSL line and the Fax line are two different numbers
- Currently Only the Fax is connected directly to the Fax point, I need to also link up the Mac to the same point. Is there a splitter for such a thing?
- I have set up the Fax so I can actually print from the Mac to it
- I have set up the Fax so I can only send/receive faxes from/to the cannon
- I have set up the printer/fax Preferences so to receieve fax that are based on the Fax point # and the the check box is check for allow to receieve faxes
- I have FAXstf installed on my machine, does it conflict with the new System Faxing properties found in X.10?
- I followed the directions presented to me from the Help docos, and the system always told me, 'Fax will be transmitted after disconnecting from Network', and it never did anything.
What are the correct procedures to follow in order to get this thing to work? Images would be nice... Reading docos isn't my thing, they remind me of the online help which MS has in place for all their applications... Web Docs is not as intuitive as guiding a user through the process like Apple Guide used to do. Just a suggestion to the Apple developers out there;/
The diagram setup is:
<pre>
DATA POINT <------------------> ADSL MODEM <--------> TELEPHONE POINT #1
^
|
|
|
v
IMAC <------------------> USB HUB <--------> CANAN 850MP MULTI FUNCTIONAL PRINTER
^
|
v ^
INTERNAL |
MODEM |
^ |
| |
v v
<-------------------------------------> FAX POINT #2
</pre>
hope the above isn't hard to understand.
Cheers
Message was edited by: Tiberius Meszaros
Message was edited by: Tiberius Meszaros

I need the dedicated fax line due to the security system using the phone line, and that the fax should be used for faxing and telephones used for talking, unlike the previous guys comments... POTS means nothing!... People still fax you know, just like they still print... and gee the printer has been around for a little while longer than fax
But anyways... I tried to do the Fax PDF, and thats where it gets stuck... it tries to ring out but no can do. I tried this using a direct link from Mac to Fax point. Seeing that it didn't work I then hooked back the MFM to the fax point in order for the company to receive/send faxes at least from the machine.
The only reason as to my enquiry in the discussion forum is to see if I can set it up so both the MFM (fax) and the imac can send/receieve faxes at the same time or seperately. It would be beneficial to receive and send from the imac, as I'm sure we all know that printing out documents can get lost, especially when you just have one copy, and so this would at least keep an electronic copy of the item. However, during the evenings, it would be ok to have the fax machine recieves faxes or have the fax machine send faxes during the times when the computer can't. The imac is an administrative computer and at times the engineering guys need someting quick, but whats to say that the administration lady can't do it at that point in time... then they need to fax it.
The point is, is there a device which I can hook up so that the 56k fax/modem device in the imac and the MFM (fx) can go through the same point?
thanks

Internal Fax Modem on Beige

My Beige didn't come with an on-board/internal fax modem, but has a slot for one above the A/V personality card. Anyone know if an Apple OEM 56K modem can still be had somewhere and, if so, can it be easily installed.
I'd like to get my US Robotics X2 modem off my desktop (clutter issues) and out of that serial port. I can't get it to work with OS 10.3.9 anyway.

Carl,
Faxing in Panther should be doable with your external serial port modem. So you might consider keeping it, if you can get it working. I have a BestData 56K serial port modem that I use for dial-up internet. When not connected to the internet I can send and receive faxes under 10.3.9, thanks to this tip on the Other World Computing, XPostFacto HOW-TO forum:
http://forum.macsales.com/viewtopic.php?t=1767
Fax to/from Panther using External Modem
I was very surprised that it would work, I thought that all serial devices, printers and modems, would no longer have driver support under OS X, like the floppy drive. If you use Ethernet for the internet you can auto e-mail received faxes, I'm not sure if that's magic or if you have to enable PostFix manually or with PostFix Enabler.
You might get some strange behavior if you enable fax receiving and auto dial-up to connect to the internet, you can't have the modem physically do both, and the drivers competing for the modem connection can lock things up. If you don't plan to use the modem for internet, then this isn't an issue for you. I don't enable receiving all the time, only when I really need to get a fax at home, I can enable it as needed.
I have just recently installed 10.4.6 and have set up my dial-up account to connect to the internet, but haven't tried to configure the fax yet. I hope that the Panther method will still work.
-Glen.

Sharing Fax modem over network

We have the apple fax modem hooked up to our server, used to send and receive faxes. This is "shared" under system preferences. On the local LAN, all the other Mac's see this and can add the fax modem. We also have a site-site VPN and the Mac's on the other side do not automatically "see" the fax modem. I can put in the IP address and it will find it, but there is no Fax driver , or Apple modem driver to select. How do we add the Fax modem, so that we can send faxes?

I'm assuming you're talking about his...
http://docs.info.apple.com/article.html?artnum=107547
Sooo, here's "Finding and Listening to Shared iTunes Music Libraries"...
http://docs.info.apple.com/article.html?artnum=93365
"iTunes for Windows: Music Sharing With Windows Internet Connection Firewall"
http://docs.info.apple.com/article.html?artnum=93396
Does System Profiler>Network>Firewall, say that iTunes Sharing is ON?

Fax modem won't disconnect

After sending faxes, the modem occassionally won't disconnect the phone line, keeping the line engaged until the computer is restarted. Even the "reset printing system" function doesn't correct this problem.
Has anyone else had this happen with the Mac mini and Panther, and how did you resolve it?
Thank you!

This is happening on my G4 Powerbook Aluminium) with Tiger. Extremely disappointing, seeing as the last time Apple had any decent faxing software was with ExpressFax that came with the PowerBook Duo Express Modem (circa 1994!!).
It would seem that whenever a fax is sent and the recipient doesn't answer, the modem doesn't hang up. When the modem is forced to hang up (ie by deleting the fax job or resetting the fax queue), it will not allow connections from either the fax queue or internet connect.
The only way I've been able to solve it is with a full, cold restart. Surely this is a bug - and surely it's high time Apple solved the whole faxing mess (cronically bad execution, bad ergonomics and low reliability) for good!

Internal fax modem not answering but sending ok

My iMac G5 internal fax modem will send a fax with no problem (how do I change the number of attempts it makes to send a fax until it gets thru successfully?) BUT, it will not answer incoming calls even though I have set the Print & Fax System Preference to Answer After 2 Rings (I tried other numbers of rings with no success)?
When I connect a telephone (in place of the modem) it will ring when a call comes in and it can be answered normally. I don't have a normal fax machine to test on this line.
This phone line can be split (with a filter on one side) so an ADSL modem can simultaneously use the line. I removed the splitter/filter so the connection is direct from the phone company to my iMac modem with no other devices on this line, but all remains the same; outgoing fax is fine, incoming calls don't get answered by the modem.
Can this be corrupt preferences, like if the Fax Prefs are stuck with the Receive Faxes on the Computer box unchecked? Can I delete the PrintAndFax.prefPane or some other file to get a fresh Pref?
Any other ideas? Thanks, Jim

I hate to experiment on my own stuff when stuff is working, so I didn't see what would happen if I unchecked all of the following boxes, so I have to ask, you do have one or more of the Save to {folder}, Email to {email address}, or Print on printer {printer} checked, right?
Have you (or to your knowledge, anyone else) ever modified your /usr/bin/fax file to take advantage of the distinctive ring feature offered by many telephone companies? I have mine configured to only answer on my phone line's distinctive ring because I share the phone line with my home voice service. If you have a line of text in that file that reads like:
INIT="-iZ -i&FE0&D2S7=120 -i&C0-SDR=2" (or "SDR=3" or "SDR=4", etc.), that might explain why your modem isn't going off-hook, too.
I don't know if there is, and where a boolean for Receive faxes on this computer is stored -- I don't see it in my /Library/Preferences/com.apple.print.FaxPrefs.plist.
You have a /Library/PreferencePanes/PrintAndFax.prefPane???

Will Apple market a 64bit Fax Modem?

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