Will apple replace a faulty or bad logic board on my 2013 MacBook Pro?

I have a late 2013 13" macbook pro that has been diagnosed, by a non apple provider, with a bad logic board. The place where i took it suggested getting that confirmed with Apple. I have an appointment tomorrow at my local apple dealer...
but am worried that this practically new laptop is toast or going to be very costly since I don't have applecare!! Any help for me????

my late 2013 13" pro also has a bad logic board. The diag said it was a memory failure. I'm 3 months out of warranty and had it sent to the repair center for $280 plus tax. I don't feel like the logic board was defective I just didn't catch it in time. I tried a restore a few months ago and it worked better because i was in Yosemite beta since the developers beta and I thought the issues were because of the betas. It has constant panics and restarts but I was trying to get by until now it wouldn't turn on and disk utility said the hard drive was not mounted and it wouldn't let me restore It. maybe there are a few more people with problems then there should be so soon.

Similar Messages

Bad Logic Board on a 2012 MacBook Pro

I bought a new MacBook Pro five weeks ago. About a week ago it refused to charge. I took it into the Apple store and they told me the logic board is defective and would have to be replaced. Very dissapointing as this is my first Mac.
I am concerned that I will continue to have problems with this computer. Any thoughts? Apple refused to replace the computer and said If I had two more hardware issues then they could return it.
Thanks in advance for your input.

don't worry about what may happen in the future. It will just give you unnecessary anxiety. It was most likley just a faulty logic board and nothing more.

What will it cost to get a new logic board in my 17" macbook pro 2.2 i7

Water was spilled on a 17" macbook pro 2.2 i7 early 2011 model and now it won't power up. What will Apple charge me to replace the logic board, which I assume is the problem. Any help would be appreciated.
Thanks
Bill Ritchie

Only Apple can give you a definitive answer. Take it in for a diagnosis and you will be told what are the exact costs.
Ciao.

Will apple replace a faulty replacement that was dropped

will apple replace a replacement? i got my replacement (1 year warante) but the center will not work sometimes. i dropped it and the screen is cracked:( will they replace it for free even though i dont have a warante on it?????

It won't matter that the center button was faulty. The drop and consequent damage has almost certainly voided the warranty and you'll have to pay Apple's out-of-warranty charge for another replacement.
Regards.

Will Apple replace my faulty iPod Touch for free?

I bought my iPod 4 months ago but now its having screen issues for no reason :/
its shaky whenever i try to scroll or pinch to zoom in and i tried restoring and resetting but it doesn't help. The problem goes away and comes back ! Also when I touch one part of the screen, it hits something on the other side. How do I send my iPod to apple for replacement? I don't have a store near me, also if they say everything is okay then would they charge me a fee for wasting their time? Thank you!

- Make an appointment at the Genus Bar of an Apple store and find out.
Apple Retail Store - Genius Bar
KLHolder wrote:
Iv had my iPod touch 4g for two months now, the wifi won't detect any networks it keeps freezing an turning its self off an the battery only lasts a few hours.... What are the chances of apple replacing it? Or do I just attempt to sell it? Any help would be great, thanks

Will apple upgrade my solid state drive in my 15 inch 2014 macbook pro to the 1tb version?

I currently have the 500 GB Solid State Drive in my 2014 15inch Macbook Pro. Due to my usage requirments (videography). I was wondering if i paid for it, could i get apple to install the drive in my macbook?

No. But you can add an external drive for storage uses. However, if you bought it within the past 14 days from date of purchase you can exchange for the model you prefer unless it is a CTO model.

Logic board liquid damage of macbook pro retina display late 2012

there were water spilled on my macbook pro 13" retina (late 2012) and I sent it to apple service in Trieste, Italy and they said that the logic board is damaged and I need a new one with a new top case.. which costs as buying a new macbook..is there any suggestions or alternative cheaper way to fix it?!
i will in any price cheaper than buying a new one..

I see nasty corrosion on that logic board
whoever told you they could genuinely "fix" it , lied to you
I also know for 100% certain theyre not going to desolder any of those micro-connections and add new components.
among the laptop repair community, thats called L.C.D. (lost cause destruction) , ...when it exceeds new-unit replacement cost.

Failed Logic Board with April 2010 MacBook Pro?

I went to the Genius Bar today to ask about repeated Kernel Errors with my 2010 MacBook Pro. The person who helped me said that the logic board was failing because of the graphics card and that it would cost $310 to repair.
My Mac is an A1286 model with NVIDIA GeForce GT 330M 256 MB Graphics.
Reading about Macs with NVIDIA graphics I immidately found that there were issues with the generation prior to my Mac, 2007-2008 Macs with NVIDIA 8600M GT.
So what I want to know is have any other Mac users had issues with their 2010 Macs and their graphics cards? My Mac has always run hot (too hot to actually use as a laptop because it turns my legs red!) and I figured it was just the nature of the machine. I now have one USB drive that is slowly failing (doesn't like my mouse). I haven't had any weird graphics issues, just the random restarts and a freeze now and then.

My March 2010 15" Macbook Pro's logic board just failed. Here's my report:
Interval Since Last Panic Report: 65706 sec
Panics Since Last Report:          2
Anonymous UUID:                    96DA4C1B-E58E-BA70-430C-5C6D56164857
Thu Sep 26 11:13:09 2013
panic(cpu 1 caller 0xffffff7f91cc6f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8100dba000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff8100acaef0 : 0xffffff800fa1d636
0xffffff8100acaf60 : 0xffffff7f91cc6f1a
0xffffff8100acb030 : 0xffffff7f9017026c
0xffffff8100acb0f0 : 0xffffff7f902431f6
0xffffff8100acb130 : 0xffffff7f90243254
0xffffff8100acb1a0 : 0xffffff7f90508278
0xffffff8100acb2d0 : 0xffffff7f9026bad1
0xffffff8100acb2f0 : 0xffffff7f9017703f
0xffffff8100acb3a0 : 0xffffff7f90174ad6
0xffffff8100acb5a0 : 0xffffff7f901763ff
0xffffff8100acb670 : 0xffffff7f9119e93e
0xffffff8100acb730 : 0xffffff7f911ca028
0xffffff8100acb7b0 : 0xffffff7f911b1460
0xffffff8100acb810 : 0xffffff7f911b1d41
0xffffff8100acb860 : 0xffffff7f911b21f3
0xffffff8100acb8d0 : 0xffffff7f911b2a53
0xffffff8100acb910 : 0xffffff7f9117dedf
0xffffff8100acba90 : 0xffffff7f911aef8f
0xffffff8100acbb50 : 0xffffff7f9117c978
0xffffff8100acbba0 : 0xffffff800fe6f789
0xffffff8100acbbc0 : 0xffffff800fe70d30
0xffffff8100acbc20 : 0xffffff800fe6e74f
0xffffff8100acbd70 : 0xffffff800fa98c21
0xffffff8100acbe80 : 0xffffff800fa20b4d
0xffffff8100acbeb0 : 0xffffff800fa10448
0xffffff8100acbf00 : 0xffffff800fa1961b
0xffffff8100acbf70 : 0xffffff800faa6546
0xffffff8100acbfb0 : 0xffffff800facf473
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f91cb9000->0xffffff7f91ccbfff
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f91cb4000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f90075000
            dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f91ca0000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8fff3000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f900fb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f900b8000
         com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f901 0f000->0xffffff7f903b1fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f90075000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f900fb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f900b8000
         com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f903bd000->0xffffff7f90690fff
            dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f901 0f000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f90075000
         com.apple.GeForce(8.1.6)[0E3D8776-A5B7-3D82-9BFD-9188170B358D]@0xffffff7f9116a0 00->0xffffff7f91237fff
            dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f901 0f000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f900fb000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f90075000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f900b8000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12F37
Kernel version:
Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
Kernel slide:     0x000000000f800000
Kernel text base: 0xffffff800fa00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1084583425698
last loaded kext at 197855743959: com.apple.driver.AppleBluetoothHIDKeyboard    170.2.4 (addr 0xffffff7f91a9e000, size 24576)
last unloaded kext at 258175905069: com.apple.driver.AppleUSBUHCI    621.4.0 (addr 0xffffff7f909a9000, size 65536)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch    75.19
com.apple.filesystems.ntfs    3.10
com.apple.iokit.IOBluetoothSerialManager    4.1.7f2
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AudioAUUC    1.60
com.apple.driver.AGPM    100.13.12
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.driver.AppleHDA    2.4.7fc2
com.apple.driver.AppleMikeyDriver    2.4.7fc2
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.GeForce    8.1.6
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.driver.AppleIntelHDGraphics    8.1.6
com.apple.driver.AppleUpstreamUserClient    3.5.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.1.7f2
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleLPC    1.6.3
com.apple.driver.AppleSMCLMU    2.0.3d0
com.apple.driver.AppleIntelHDGraphicsFB    8.1.6
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.ApplePolicyControl    3.4.5
com.apple.driver.SMCMotionSensor    3.0.3d1
com.apple.driver.AppleSMBusPCI    1.0.11d1
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleMuxControl    3.4.5
com.apple.driver.AppleMCCSControl    1.1.11
com.apple.driver.AppleUSBTCButtons    237.1
com.apple.driver.AppleUSBCardReader    3.3.1
com.apple.driver.AppleIRController    320.15
com.apple.driver.AppleUSBTCKeyboard    237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    34
com.apple.iokit.SCSITaskUserClient    3.5.6
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.3.5
com.apple.driver.AppleFWOHCI    4.9.9
com.apple.driver.AppleAHCIPort    2.6.6
com.apple.driver.AppleUSBHub    623.4.4
com.apple.driver.AirPort.Brcm4331    615.20.17
com.apple.iokit.AppleBCM5701Ethernet    3.6.2b4
com.apple.driver.AppleUSBEHCI    621.4.6
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    1.8
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.8
com.apple.driver.AppleAPIC    1.7
com.apple.driver.AppleIntelCPUPowerManagementClient    214.0.0
com.apple.nke.applicationfirewall    4.0.39
com.apple.security.quarantine    2.1
com.apple.driver.AppleIntelCPUPowerManagement    214.0.0
com.apple.driver.AppleBluetoothHIDKeyboard    170.2.4
com.apple.driver.AppleHIDKeyboard    170.2.4
com.apple.driver.IOBluetoothHIDDriver    4.1.7f2
com.apple.driver.AppleMultitouchDriver    237.4
com.apple.iokit.IOSerialFamily    10.0.6
com.apple.driver.DspFuncLib    2.4.7fc2
com.apple.iokit.IOAudioFamily    1.9.2fc7
com.apple.kext.OSvKernDSPLib    1.12
com.apple.iokit.IOSurface    86.0.4
com.apple.nvidia.nv50hal    8.1.6
com.apple.iokit.IOBluetoothFamily    4.1.7f2
com.apple.iokit.IOFireWireIP    2.2.5
com.apple.NVDAResman    8.1.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.1.7f2
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.driver.IOPlatformPluginFamily    5.4.1d11
com.apple.driver.AppleHDAController    2.4.7fc2
com.apple.iokit.IOHDAFamily    2.4.7fc2
com.apple.driver.AppleSMC    3.1.5d4
com.apple.kext.triggers    1.0
com.apple.driver.AppleGraphicsControl    3.4.5
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.iokit.IONDRVSupport    2.3.7
com.apple.driver.AppleSMBusController    1.0.11d1
com.apple.iokit.IOGraphicsFamily    2.3.7
com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.6
com.apple.iokit.IOUSBMassStorageClass    3.5.2
com.apple.driver.AppleUSBMultitouch    237.3
com.apple.iokit.IOUSBHIDDriver    623.4.0
com.apple.driver.AppleUSBMergeNub    621.4.6
com.apple.driver.AppleUSBComposite    621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.6
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOAHCISerialATAPI    2.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.6
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOAHCIFamily    2.5.1
com.apple.iokit.IO80211Family    530.5
com.apple.iokit.IOUSBUserClient    630.4.4
com.apple.iokit.IOEthernetAVBController    1.0.2b1
com.apple.iokit.IONetworkingFamily    3.0
com.apple.iokit.IOUSBFamily    630.4.5
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    1.8.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    220.3
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    345
com.apple.iokit.IOStorageFamily    1.8
com.apple.driver.AppleKeyStore    28.21
com.apple.driver.AppleACPIPlatform    1.8
com.apple.iokit.IOPCIFamily    2.8
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

What logic boards are compatable with macbook pro mid 2010

i'm just curious about what logic boards are compatable with my macbook pro mid 2010? didn't know if i needed to stay within the same year or if there are others that would work with mid 2010 layout inside the casing. right now i have 2.4 GHz Intel Core 2 Duo and NVIDIA GeForce 320M 256 MB and really looking to upgrade this if i can find one online from a mac with a broken screen or some defect with the logic board intact.

Rather than the Samsung EVO, I would get a Crucial M500 series - http://www.amazon.co.uk/Crucial-960GB-Solid-State-Drive/dp/B00BQ8RGL6/ref=pd_sim _computers_5 - they just seem to 'play well' with Macs where some people have reported problems with Macs and the EVO series.
Good luck,
Clinton

Will Apple replace a faulty lightning cable that was purchased separate from iPhone?

I bought an iPhone 5 along with a spare lightning cable from Apple's website in September. Since then BOTH lightning cables have failed, and there is NO sign of physical damage or abuse on either one. I called AppleCare, and they agreed to replace the one that came with the iPhone, but the senior advisor I spoke with rudely told me the one that was bought "separately" for $19 cannot be replaced, nor refund issued. I thought that it would be covered under manufacture's warranty. I've also heard rumours that if you take a faulty accessory to a genius bar they will gladly swap it out for a new one. Only problem is I don't live near an Apple Store. I was thinking about calling AppleCare back and see if I don't have better luck with a different rep. Any thoughts on this?

From Apple's warranty page.
Your Apple-branded hardware product is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period"). If a defect arises during the Warranty Period, Apple, at its option and to the extent permitted by law will (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price. This warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship.
If you choose to call applecare, they can arrange to ship you a replacement, but you will have to agree to a "hold" on a credit card until the defective cable is received back to the factory.
HTH

Will apple replace my faulty power button

I am under contract with Optus (australia), the power button on my iphone 5 (64gb) has started working intemittently. Sometime it does some it doesnt, but i know from experience this will get worse till it cease's to function at all.
I took my phone to optus who wanted to send it off for repair (minimum 3 weeks till it gets looked at) and when i said thats not acceptable the 16yr old member of staff i was dealing with gave me a seat and put me on the phone to optus support! (thanks). She was less helpful and offered to send me a 16gb iphone 5 as a loaner, they would charge me $200 for the pleasure.
I called another optus store and an emplyee told me that the apple shop will swap this phone for me, for a refurbished iphone 5 64gb. I am skeptical because in the past i have thought this is only true if you are uner the 12mth warrenty, of which i am in month 14 (coincidence).
Can anyone shed any light on this.
Thanks
Ian

Thanks for your reply, I found an optus store near the apple store in the Sydney CBD that asked me questions, checked water damage and replaced the phone with a refurbed iphone 5 64gb so im happy. Didnt have to bother the genius bar thank god.
Anyone having the same problem, its about finding the right optus store with the right member of staff, the guys n the CBD store (280 George St) were Brilliant and could not be further from the poorley trained staff at warringah mall. Any way all well that ends well.

Old macbook RSS, will apple replace logic board and heat.

Will apple replace my logic board if I experience random shutdown? and if will replace it, it will be the board with duo core 2 on it? because I have the old macbook.

When I got mine replaced for RSS, I had to prove it. This was in early July, when it was a relatively new problem. I also convinced them to replace it rather than take it in for repair, but that's extremely unusual.
I've read posts on these message boards that since early September, some stores will just take it from your hands and start on the "new heatsink" paperwork as soon as you say "random shutdown." But that's not a guarantee that it will happen.
There as also a way to make RSS happen, but it didn't work for everybody. Search in the discussions for "yes > /dev/null". If that procedure works for you and shuts down your MacBook, then you can also do it in the store.

TS1398 Apple replaced my faulty ipone 4s recently, will it be open all networks?

Apple replaced my faulty ipone 4s recently, will it be open all networks?

If the phone you had was unlocked, the replacement will be unlocked. If it was locked the replacement will be locked.

Will Apple replace NVIDIA graphics card for free?

I've read a lot of discussions on here about the failing NVIDIA cards and Apple having to replace the entire motherboard. Some users have had the experience of Apple replacing the card free of charge, others have had to pay a hefty price. Is there any logic to Apple's discretion of the charge? If so, how do I navigate the "genius" system to avoid a fee? I am, of course, interested in paying as little as possible as this is obviously a manufacturing defect and the costs should be covered by the manufacturer; if there is not going to be a TOTAL RECALL!
"Get to za choppah"

NMacUser wrote:
Will apple replace my 13 inch MBP battery for free if its health id below 80% and its still under warrenty??
My MBP is only 7 months and its health is already 85%! Please let me know!! Thank You!!
Not quit sure if we are are talking about one or two batteries. Where are you getting "health id" ??? numbers.
Non-the-less you can option click on the battery icon menulet in the upper right. What is the stated condition?
You can recalibrate the batery if you have never done it.
http://docs.info.apple.com/article.html?path=Mac/10.6/en/9036.html
This may help.
Otherwise I would take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store, make a reservation.

Will Apple replace my iPhone 5s for free?

I own a space grey 16GB iPhone 5s and have done so since early January. It occasionally force restarts. Today I noticed that at about 3:10PM that it was on only 12% battery, I had accidentally left it on charge for the enitre previous night. It had 90% battery at about 10:55AM. I also noticed that it was really hot in my pocket. I had not be using it since 13:25PM and there was only one app open in multitasking (that app was Youtube and I had paused a video.) I also had a snapback phone cover on my iPhone. I usually get home at about 3:45PM and I usually have about 60% left. I do know that when the 5s was released that some users had similar problems to mine and it turned out that their phones had a manufacturing problem. Apple decided to replace hier phones free of charge. But, that was back in October and I am not sure if that free replacement will apply now. I got my phone through Carphone warhouse and I am on a 4G EE contract. My sister put my phone on her bank insurance as she was allowed so we cancelled the Carphone warehouse insurance. So my final question(s) is will Apple replace my phone? Will I have to pay? Should I go through my sisters bank insurance? Also, I don't really want to replace my phone so would anybody be able to tell me how to fix this problem? My iOS is up to date as well. Thank you for any help that I receive.

The best thing to do is to book a Genius appointment with your nearest Apple Store and take your phone in. This needs to be done online at http://www.apple.com/uk/retail/geniusbar/
They will be able to connect your phone to their diagnostic software and they should replace it if it's within the 12 month warranty period, which it will be if it's a 5S. They will also be aware of any glitches with the phones. Curious as to why you wouldn't want to replace it if it's faulty - not that it's any of my business. If you make sure you back it up first you should be fine.

Will apple replace a faulty or bad logic board on my 2013 MacBook Pro?

Similar Messages

Maybe you are looking for