Will Apple replace an iPod with broken charging port

My daughter has had her iPod for a year will Apple Repair or replace an iPod with broken charging port.

If still under warranty, Apple frequently says the damage is caused by operator error and would only be covered by an Applecare+ extended warranty.
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs They do not fix yours.
Apple - iPod Repair price                       
A third-party place like the following will replace the dock connector for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         

Similar Messages

  • Will Apple replace my Ipod Touch 5g, Even if its over a year old?

    I have an iPod touch 5g, which i bought in January of 2013. This iPod has been malfunctioning for a couple of days now. I connect it to a power source since it indicates its low on battery. When I do, it turns on, however, it will not charge much and the battery will continue to be red on the top right hand corner of the screen. I have an app which helps indicate around how much battery the iPod has. This app says that the iPod never charges past 15% and if i disconnect it, it shuts down. If the problem is in the battery, and it's a hardware problem, will Apple replace my iPod? Can they still do it? It is over a year old, but after all, i paid for a product that would last longer than a year and a half, didn't I?

    You no longer have warranty coverage. Whatever Apple will do you will have to pay for it since it is out of warranty.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • Will apple replace lost ipods?

    will apple replace lost ipods?

    "Isn't there a way for Apple to track the lost ipod's serial number"
    No.
    "they wouldnt be able to tell me because the registry is confidential, how is that fair"
    Very fair indeed. Notice the word "confidential"? Do you want Apple to give to anyone the personal details details contained on their data base? Including yours? Supposing I were to make a malicious call to Apple to report that the iPod you rightfully own was stolen from me and they gave me all your personal details. Would you be happy with that that? I suspect not. Supposing they then made use of the serial number to block the use of the iPod on your computer every time you connected it? Happy with that? No, me either. That kind of system would be open to all kinds of abuse. And what about the 1000's of stolen iPods that must find their way on to eBay every year? Should Apple track those also?
    "Apple should really find a solution to the problem of lost ipods"
    There's a very easy solution. Don't lose it. You really think that Apple has nothing better to do than keep track of lost/stolen iPods? That's the job of law enforcement, not Apple.
    I do sympathize with your loss, and know how upset you must be, but it is unreasonable to lay the blame at Apple's door. If you report the loss to the Police, and they recover it, then Apple will liaise with them to return it to it's rightful owner. That is all you can rightfully expect.

  • Will apple replace my ipod

    Will apple replace my ipod if the right side of the screen doesn't work 75% of the time and the hi e button doesn't work. I don't think I even did anything and its just broken

    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
      Apple - iPod Repair price             

  • I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

    I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

    Make an appointment at the Genius Bar of an Apple store. If the iPod is defective and not abused Apple will exchange it at no cost
      Apple Retail Store - Genius Bar

  • Will apple replace a ipod touch 4g with a cracked screen???

    my ipod fell n got cracked:\
    will apple replace it???
    i got a one year guarantyc:

    No you need some special protection but there are afew options
    1) Buy a replecement apple will give you half off on a new one if you give them the old one
    2) check the receipt and if its under a year old call the store you got it at (if you got it at an apple store you can try but dont get your hopes up)
    3) buy a replacement sceen kit they come with the screen and the tools to extract the old
    http://www.ebay.com/sch/i.html?_trksid=p5197.m570.l1311&_nkw=ipod+touch+replacem ent+screen&_sacat=0

  • Will apple replace an ipod touch that overheated

    i tried to charge my old ipod touch that does not have a camera and it got extremely hot within 10 seconds turn black and now will not come back on no matter what i try??!? will apple replace it? and can it be fixed?

    If not underwarranty Apple will exchange your iPod for refurbished one for this price:
    Apple - Support - iPod - Repair pricing
    If you have a 2G iPod it may not be worth it.

  • Will apple replace my headphones with new ones?

    hi iv had my headphones for almost 1 year now..
    the rubber has came off the headphones and the sound quality has faded
    will apple replace these?
    i still have the box and receipt

    deggie wrote:
    Apple will only not replace them if they have been damaged through misuse or an accident. If they have been used properly they are warranted to work for one year. If they failed at 11 months and 29 days it does not matter that they've been "well loved and well used", they are supposed to last for one full year. Unless they purchase AppleCare then it is two years.
    Doc M wrote:
    By all means, take them in and see what they say. I could be quite mistaken.
    deggie--
    AppleCare states:
    Your Plan covers defects for the Applebranded product(s) listed in your Planʼs Certificate or Proof of Coverage document (“Plan Confirmation”) and the accessories that are contained in the product(s) original packaging (“Covered Equipment”),
    (ii) Under APP for iPod, Apple will provide technical support for the Covered Equipment, iPod OS
    and software applications that are pre-installed with the Covered Equipment (both referred to as
    "iPod Software") and connectivity issues between the Covered Equipment and a supported
    computer, meaning a computer that meets the Covered Equipmentʼs connectivity specifications and
    runs an operating system that is supported by the Covered Equipment. Apple will provide support
    for the then-current version of the iPod Software, and the prior supported Major Release.
    Also--I never said that they shouldn't take them back--just to not be surprised if they were not replaced. They may well be, and as stated above, +I could be quite mistaken.+
    I am also presuming that these are not the stock earbuds that come with iPods, but a set of headphones that may not be stock issue. (They may not even be Apple-brand.) If these are the Apple in-ear headphones with remote that one buys as a standalone purchase, then they should be replaced if under a year. If these are the Dr. Dre sets...who knows? I am working with the information I got from the original poster.
    I guess I've worked too much retail, and have seen too many worst-case scenarios. I'd rather see them get replaced (and be incorrect) than to say yes, they'll be replaced no questions asked--and find out later they weren't.
    Still--a year warranty should be a year warranty....
    Doc

  • HT4061 Will apple replace stolen ipods

    Will apple replace a stolen Ipod Touch???

    I so want to say something dumb right now, but I won't. Apple will replace your iPod if poor workmanship is involved they will replace if software issue is detected or you have a case of buyers remorse if within 14 day grace period. But drop it in the toilet or get ripped off, you're on your own. But it is a nice idea. Some credit card company's have theft replacement and some stores may cover with additional warranties, but I'm not aware of Apple covering lost or stolen property. Good luck, Cheers.

  • Will apple replace my ipod touch (8gb) or can they fix the screen?

    I dropped my ipod touch and the screen cracked. Can they fix the screen or will they replace the ipod?

    Apple will replace it with a refurbished iPod for this price:
    Apple - Support - iPod - Repair pricing

  • Will Apple replace my iPod nano 1g? Read on..

    Hey guys, well I have a iPod nano 1g that works mostly. It charges and everything but the scroll buttons dont work. I can click on anything I want but I cant scroll to select something else. Would apple replace my iPod? Or would they send me the same iPod back? Thanks

    iPod nano (1st generation) Replacement Program:
    https://supportform.apple.com/201110/

  • Will Apple replace my Ipod Touch after a year?

    I dropped my Ipod Touch into water. It has almost been a year and a half since I got it. Will apple replace it?

    Apple will exchange your iPod for a refurbished one for this price. No warranty is required.
      Apple - Support - iPod - Repair pricing
    Apple - Support - iPod - Service FAQ

  • My lock button has stopped working will Apple replace my phone with a new one?

    I have an iPhone 5 which I got in January of 2013 it is now October 2013 and my lock button has stopped and the camera seems to be depixelating I think, would Apple replace the phone with a new iPhone, I haven't dropped it, it has no major dents or drop wounds. Also as a secondary question, if they do replace the phone do I get the charger cable ect? or are no accessories included ?

    No accessories, just a perfect Replacement iPhone 5 exactly like yours, same color, same GB, everything the same.

  • Will apple replace my phone with no cost if my lock button has stopped working??

    will apple replae my phone with no cost if my lock button has stopped working? iphone 4

    Welcome to the Apple Support Communities
    Only if the iPhone is in warranty. If not, you will probably have to pay for a refurbished iPhone (Apple doesn't repair iPhones and return them to you). See "Warranty & Service Pricing" > http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • Does apple replace iphone 4s with broken screen?

    I want to learn about the apple replacement program. thanks!

    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

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