Will Apple replace my iPhone 5s for free?

I own a space grey 16GB iPhone 5s and have done so since early January. It occasionally force restarts. Today I noticed that at about 3:10PM that it was on only 12% battery, I had accidentally left it on charge for the enitre previous night. It had 90% battery at about 10:55AM. I also noticed that it was really hot in my pocket. I had not be using it since 13:25PM and there was only one app open in multitasking (that app was Youtube and I had paused a video.) I also had a snapback phone cover on my iPhone. I usually get home at about 3:45PM and I usually have about 60% left. I do know that when the 5s was released that some users had similar problems to mine and it turned out that their phones had a manufacturing problem. Apple decided to replace hier phones free of charge. But, that was back in October and I am not sure if that free replacement will apply now. I got my phone through Carphone warhouse and I am on a 4G EE contract. My sister put my phone on her bank insurance as she was allowed so we cancelled the Carphone warehouse insurance. So my final question(s) is will Apple replace my phone? Will I have to pay? Should I go through my sisters bank insurance? Also, I don't really want to replace my phone so would anybody be able to tell me how to fix this problem? My iOS is up to date as well. Thank you for any help that I receive.

The best thing to do is to book a Genius appointment with your nearest Apple Store and take your phone in. This needs to be done online at http://www.apple.com/uk/retail/geniusbar/
They will be able to connect your phone to their diagnostic software and they should replace it if it's within the 12 month warranty period, which it will be if it's a 5S. They will also be aware of any glitches with the phones. Curious as to why you wouldn't want to replace it if it's faulty - not that it's any of my business. If you make sure you back it up first you should be fine.

Similar Messages

Will Apple replace my iPhone 5 for free if the lock button is not working properly?

My iPhone 5 was bought in March 2013 and broke in January 2014 so I still have a few months left on my one year warranty.
My lock button did not get stuck or jammed, but all of a sudden it just would not work. I don't notice anything different about it and it still makes a "click" noise when I press it but, it wont do anything or respond to anything. Clearly something is wrong with it and I am not sure why.
I have my assessive touch ON but I would rather use my lock button.
If I bring it into Apple will they replace it for FREE if my one year warranty isn't over and my lock button just will not respond to me pressing it?
THANK YOU. PLEASE HELP.

If Apple determines that it is eligible for coverage under the warranty then they will either replace it or fix it.
In my experience,, if it is truly just a faulty button, then they will fix it but the tech will make that determination after inspection.

Will Apple replace my Logic Board for free?

Sounds crazy I know. But I read a bunch of different threads on many sites saying they replace it for free and some say they don't. Let me explain why I believe I shouldn't pay to get this repaired. Since I bought my MBP I've had problems from it. When I got it I kept getting the message saying...you need to restart your computer...otherwise known as a Kernal Panic. I took it to apple , they couldn't find the problem so they replaced the hard drive for free. This didn't fix the problem but I did not feel like having to continue to take my computer to apple because I do all of my work on my computer so I really didn't the time and I just worked around it. Just recently my computer has began to shut off randomly while using certain programs such as Chrome and Apple Motion. After putting a thread on here I've learned that this is a kernel panic once again but being caused by the logic board. Now I don't know if I received a faulty computer but day one I've been having these problems. Which is the reason I'm asking will Apple repair what wasn't caused by the user?
I need to add that I love Apple and their products, I've had and have many computers and other devices from them that function flawlessly. This MacBook Pro is the only thing I'm having a problem with.
Thanks for any help that anyone one can provide.

Took me a little bit to get this posted becuase i just had another kenrmal panic, but here it is.
Interval Since Last Panic Report: 98600 sec
Panics Since Last Report:          4
Anonymous UUID:                    C77BF78C-FFD1-4EB6-A92F-B6B2D541D97A
Fri May 17 15:33:10 2013
panic(cpu 1 caller 0xffffff7f80966007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809faaf000 0x0a5480a2, D0, P3/4
Backtrace (CPU 1), Frame : Return Address
0xffffff807bbe3290 : 0xffffff8000220792
0xffffff807bbe3310 : 0xffffff7f80966007
0xffffff807bbe33a0 : 0xffffff7f80a5eb83
0xffffff807bbe3400 : 0xffffff7f80a5ebf7
0xffffff807bbe3470 : 0xffffff7f80d60855
0xffffff807bbe35b0 : 0xffffff7f80a82ddd
0xffffff807bbe35e0 : 0xffffff7f8096fd6a
0xffffff807bbe3690 : 0xffffff7f8096b43c
0xffffff807bbe3880 : 0xffffff7f8096bebe
0xffffff807bbe3970 : 0xffffff7f81e97617
0xffffff807bbe39c0 : 0xffffff7f81e97a90
0xffffff807bbe3a00 : 0xffffff7f81e96289
0xffffff807bbe3a30 : 0xffffff7f81e41e70
0xffffff807bbe3a50 : 0xffffff7f81e62584
0xffffff807bbe3a80 : 0xffffff7f81e62311
0xffffff807bbe3ad0 : 0xffffff7f81e622c9
0xffffff807bbe3b20 : 0xffffff7f81e62646
0xffffff807bbe3b40 : 0xffffff7f81e849bc
0xffffff807bbe3b70 : 0xffffff8000656494
0xffffff807bbe3be0 : 0xffffff80006567fc
0xffffff807bbe3c40 : 0xffffff8000656fbb
0xffffff807bbe3d80 : 0xffffff80002a3f08
0xffffff807bbe3e80 : 0xffffff8000223096
0xffffff807bbe3eb0 : 0xffffff80002148a9
0xffffff807bbe3f10 : 0xffffff800021bbd8
0xffffff807bbe3f70 : 0xffffff80002aef10
0xffffff807bbe3fb0 : 0xffffff80002daec3
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 ff000->0xffffff7f80bfafff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ed000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f808b4000
         com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80bfb000->0xffffff7f80f1dfff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 ff000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
         com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e410 00->0xffffff7f81f03fff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 ff000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ed000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f808b4000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1670784702284
last loaded kext at 831289902843: com.xvx.XVXDevice          1.5.2 (addr 0xffffff7f80795000, size 65536)
last unloaded kext at 333662557290: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f81759000, size 65536)
loaded kexts:
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com.digidesign.iokit.DigiIO          8.0.3f1
com.digidesign.iokit.DigiDal          8.0.3f1
com.apple.driver.AppleIntelProfile          85.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AGPM          100.12.75
com.apple.driver.AppleIntelHDGraphics          7.3.2
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleIntelHDGraphicsFB          7.3.2
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.GeForce          7.3.2
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.driver.AppleMuxControl          3.1.33
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.driver.AppleIRController          312
com.apple.driver.AppleUSBCardReader          3.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleUSBHub          5.1.0
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com.apple.driver.AirPort.Brcm4331          561.7.22
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.AppleProfileTimestampAction          85.2
com.apple.driver.AppleProfileThreadInfoAction          85.2
com.apple.driver.AppleProfileRegisterStateAction          85.2
com.apple.driver.AppleProfileReadCounterAction          85.2
com.apple.driver.AppleProfileKEventAction          85.2
com.apple.driver.AppleProfileCallstackAction          85.2
com.apple.iokit.AppleProfileFamily          85.2
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
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com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
com.apple.driver.AppleSMBusPCI          1.0.10d0
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com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
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com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
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com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
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com.apple.iokit.IODVDStorageFamily          1.7.1
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Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
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USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
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USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
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Will Apple replace NVIDIA graphics card for free?

I've read a lot of discussions on here about the failing NVIDIA cards and Apple having to replace the entire motherboard. Some users have had the experience of Apple replacing the card free of charge, others have had to pay a hefty price. Is there any logic to Apple's discretion of the charge? If so, how do I navigate the "genius" system to avoid a fee? I am, of course, interested in paying as little as possible as this is obviously a manufacturing defect and the costs should be covered by the manufacturer; if there is not going to be a TOTAL RECALL!
"Get to za choppah"

NMacUser wrote:
Will apple replace my 13 inch MBP battery for free if its health id below 80% and its still under warrenty??
My MBP is only 7 months and its health is already 85%! Please let me know!! Thank You!!
Not quit sure if we are are talking about one or two batteries. Where are you getting "health id" ??? numbers.
Non-the-less you can option click on the battery icon menulet in the upper right. What is the stated condition?
You can recalibrate the batery if you have never done it.
http://docs.info.apple.com/article.html?path=Mac/10.6/en/9036.html
This may help.
Otherwise I would take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store, make a reservation.

Will apple replace this iphone ? for a out of warrenty

the screen is still working just cant touch it and will apple still replace it and how much will it be

The Genius at Apple store makes the determination. It will cost $229, in UK £186.44, make reservation to avoid wait.

Does apple replace broken iphone chargers for free?

my iphone charger stopped charging and i was wondering what apple does about that

Pick your country in the drop down menu
on here
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
You will find details of how to set up service depending on your country

I found some little black dots n my iPhone 5 screen. I've only had it for 2 weeks. What are they and will apple replace my iPhone for a new one or fix it?

I found some little black dots n my iPhone 5 screen. I've only had it for 2 weeks. What are they and will apple replace my iPhone for a new one or fix it?

They should have one in Stock, but you never know. Call your Apple Store and tell them you have an iPhone 5 color and GB, and that you most likely will need a replacement, do they have any in Stock. If yes, go in, if not ask for advice on how to handle your problem.

Can apple replace my ipod touch for free if its stops working

can apple replace my ipod touch for free if its stops working, because i havn't had it even for one year yet.

Home Button wrote:
As long as it's under warranty (The warranty is 1 year unless you have AppleCare) they will replace it for free if the iPod had an issue that was not caused by you.
Apple will replace an iPod that is still under warranty if it has a manufacturing defect. That's not the same thing.

Will Apple replace a iPhone I found? (iPhone 5)

I found a iPhone 5 on the side of the road, cracked screen, chipped corners and bent a bit, BUT the phone works great, and I can't restore it because I keep getting error 4013, ok now will Apple replace that iPhone even though I haven't bought it?

hey grubbin. not true not true, long story short my friend bought a iphone off a friend that his ex girlfiriend forgot behind and her plan ran up, ( HOWEVER THIS IS PREPAID I THINK) and nothing was owed on it, but the new buyer got on verizon and the phone was not registered , there was a plan but the phone its self wasnt registered so my friend was able to get online register the phone with verizon and reset it to all his info and apple id and he uses the phone to this day. So it is possible , HOWEVER again if whoever lost it is going to report it stolen you dont want a receiving stolen property charge. Choice is yours.
But that brings up another question? If someone loses their iphone and reports it lost and gets a new phone then would you be able to activate it and use it or should it be returned to apple, but who would pay out their own pocket to return a phone that isnt theirs

My iPhone 4 ( still under warranty ) has a dead gyroscope. Will Apple replace my iPhone for free?

I recently upgraded to IOS 7. Once I upgrade I noticed that the gyroscope in my phone was acting strange. Just recently it went completely dead. If I take my phone to the Apple store and they verify it as a hardware issue will they replace my iPhone? It is still under warranty. Also since Apple stopped making the iphone 4 will they give me a newer version? Thanks

If your warranty is still valid and there is no evidence of abuse (water damage, dropping, etc.) your phone will be replaced for free with the same model refurbished iPhone 4.

Will Apple replace my iPhone 5C?

I got my IPhone 5C September 29 and I've been experiencing problems...
My iPhone:
•Overheats
-to the point I can't touch it anymore...
especially when it is charging or on internet, but there has been times where I haven't been touching it and all apps are closed!
•flashlight is almost never working!
-in the control center, my flashlight icon is sometimes gray and won't let me select it, then other times it will let me use it
•Siri tells me to come back at a later time
-i understand that sometimes she/he may be incapable of answering or something, but she has said this more than I have gotten answers
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-this also happens all the time
•apps are constantly shutting down
-my phone will resort back to the home screen when the apps shut down, this happens frequently
•battery drainage
-this might not be just my phone, but I will go to school and it will have 100% battery and come home with 20% or less!
-I don't stay after for anything normally... And I don't use it during school hours!
•screen freezes up
All the time in apps or browsing on internet my phone will freeze up...! It annoys me a lot!
I really just don't know what to do about any of these^^^
The Apple iPhone 5C is a really GREAT phone and I don't regret getting it whatsoever but, will Apple replace it?

The remedy is up to Apple; however ...
You should definitely contact them. They will at a minimum check out your iPhone and make it right.

Will apple replace my iphones broken screen, will apple replace my iphones broken screen

Will apple replace or repair my iphones broken screen

Apple will offer an "out of warranty" replacement phone for about 50% of the cost of the phone, unless you purchased AppleCare+ whenyou purchased your phone, which would entitle you to a replacement for $49 (if your phone is still covered under that warranty). Otherwise, Apple does not replace broken screens.

Will Apple replace my iPhone for free?

So, last November I bought an new, 32GB Black iPhone 4S at a local Verizon Wireless store. Tonight, I noticed that the sleep/wake/power/lock button would not press down and was not responsive. I have come to the conclusion that I somehow jammed it into the phone.
Since there is no Apple Store nearby, I plan on taking it into a Verizon Wireless store tomorrow. What do you think they will tell me? Will they replace it for free, or open it up to fix it themselves? I have not jailbroken the device, so my warrenty is clear.

If it is defective, then they will replace it.
ONLY Apple can tell you this.
Based on what you said, I would guess that it is likely.

Will apple fix my cracked screen for free?

How much does it cost for apple to fix a broken iphone 4s screen? Or will they do it for free?

Of course they will not do it for free.
In the U.S:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
$269
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. "

Will Apple replace my iPhone 4 if it's out of warranty?

Okay so I was wondering if apple would replace my iphone 4 even though it is out of warranty? My lock button has completely stopped working and my back camera is too blury to use (I've cleaned it many times). I went to Verizon and asked about it and the man who helped me said that his warranty was 4 months out of warranty (as is mine) and they still replaced it. Also, they you think that they could replace it with an iPhone 5 free of charge?
Thank you for your help!
Alex

No. An iPhone comes with a one year limited warranty unless you purchased Apple Care (extended warranty).

Will Apple replace my iPhone 5s for free?

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