Will apple replace my ipod touch since the headphone jack no longer works properly?

It is still under warranty and there was no damage to it from anyone. The headphone jack is faulty and it is a hardware problem not user damage

If they determine it to defective, then they will replace it.

Similar Messages

  • Do i have to send my iPod in if the headphone jack isn't working?

    do i have to send my iPod in if the headphone jack isn't working?

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
    Try the following to rule out a software problem
    - Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R".
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price                  
    A third-party place like the following will replace the jack for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the jack yourself
    iPod Touch Repair – iFixit

  • Will Apple replace my Ipod Touch 5g, Even if its over a year old?

    I have an iPod touch 5g, which i bought in January of 2013. This iPod has been malfunctioning for a couple of days now. I connect it to a power source since it indicates its low on battery. When I do, it turns on, however, it will not charge much and the battery will continue to be red on the top right hand corner of the screen. I have an app which helps indicate around how much battery the iPod has. This app says that the iPod never charges past 15% and if i disconnect it, it shuts down. If the problem is in the battery, and it's a hardware problem, will Apple replace my iPod? Can they still do it? It is over a year old, but after all, i paid for a product that would last longer than a year and a half, didn't I?

    You no longer have warranty coverage. Whatever Apple will do you will have to pay for it since it is out of warranty.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • Will apple replace my ipod touch (8gb) or can they fix the screen?

    I dropped my ipod touch and the screen cracked. Can they fix the screen or will they replace the ipod?

    Apple will replace it with a refurbished iPod for this price:
    Apple - Support - iPod - Repair pricing

  • Will apple replace a ipod touch 4g with a cracked screen???

    my ipod fell n got cracked:\
    will apple replace it???
    i got a one year guarantyc:

    No you need some special protection but there are afew options
    1) Buy a replecement apple will give you half off on a new one if you give them the old one
    2) check the receipt and if its under a year old call the store you got it at (if you got it at an apple store you can try but dont get your hopes up)
    3) buy a replacement sceen kit they come with the screen and the tools to extract the old
    http://www.ebay.com/sch/i.html?_trksid=p5197.m570.l1311&_nkw=ipod+touch+replacem ent+screen&_sacat=0

  • Will Apple replace my Ipod Touch after a year?

    I dropped my Ipod Touch into water. It has almost been a year and a half since I got it. Will apple replace it?

    Apple will exchange your iPod for a refurbished one for this price. No warranty is required.
      Apple - Support - iPod - Repair pricing
    Apple - Support - iPod - Service FAQ

  • Will apple replace an ipod touch that overheated

    i tried to charge my old ipod touch that does not have a camera and it got extremely hot within 10 seconds turn black and now will not come back on no matter what i try??!? will apple replace it? and can it be fixed?

    If not underwarranty Apple will exchange your iPod for refurbished one for this price:
    Apple - Support - iPod - Repair pricing
    If you have a 2G iPod it may not be worth it.

  • Will apple replace my ipod touch?

    I have been lightly using my iPod touch 5th generation 32 gigabyte model for about 2 and a half months and have noticed a problem. When I try to insert my apple earpods into the jack, they will not go all the way in even with significant force. I have looked inside the jack using a flashlight, yet i see nothing inside. This suddenly happened and im not sure why. If i take it into a genius bar will they replace the device for me? It is still under warranty as it was only bought 2 and a half months ago. What will they say if i bring it to them?

    As stated in your previous posts, there is no way anyone here can say with any certainty what Apple may say. You will need to talk to the folks at the Apple store.

  • Will apple replace my ipod touch without warranty???

    plz i need to know

    Apple will exchange your iPod for a refurbished for this price unless the iPod is in pieces or destroyed.
    Apple - Support - iPod - Repair pricing

  • Hello i own a 4th generation ipod touch and the headphone jack will not send any sound to my earbuds but, the speaker system works fine will the apple techs fix this if i bought this from best buy or should i go to best buy to recieve a new one?

    I bought this at best buy so should i go to the apple store to see if some techs should fix this or try to get a new one from best buy i bought this around the begining of april and please NO FIX IT YOURSELVES!! i am a clumsy 14 year old also, would having the headset plugged in and wrapping the wire around the ipod be bad for it because i think this could have been the cause thank you and any help would be greatly apreciated

    It was not in a pouch i just simply wrap it around the ipod, thankfully my mom and i will be going to apple tommorow. I'm seriously never going to go to best buy ever again, i don't trust them because ive bought a faulty ipod nano from them so i'm going to try to avoid this store thanks lllaaass

  • Headphone jack no longer working since 8.2 update

    so I did the update from 8.1 to 8.2 the other night, since the update the headphone jack no longer works, I have some choppy scratchy and unrecognizable sounds on occasions.. Has anyone else had this issue? Bad thing is I did the update, auto backed up and can no longer  backup to 8.1 or earlier versions... Any ideas?

    Hi Dj2loud,
    I understnad you are having sound quality issues when using the headphone jack on your iPhone.  Try the steps below to troubleshoot the issue.
    If your headset isn't working - Apple Support
    https://support.apple.com/en-us/HT203026
    Regards,
    Judy

  • Can apple replace my ipod touch for free if its stops working

    can apple replace my ipod touch for free if its stops working, because i havn't had it even for one year yet.

    Home Button wrote:
    As long as it's under warranty (The warranty is 1 year unless you have AppleCare) they will replace it for free if the iPod had an issue that was not caused by you.
    Apple will replace an iPod that is still under warranty if it has a manufacturing defect. That's not the same thing.

  • How much does it cost to replace a iPod touch 5g. the screen is completely broke and digitiser and theres no front and back camera??

    how much does it cost to replace a iPod touch 5g. the screen is completely broke and digitiser and theres no front and back camera??

    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours. Note the older 16 GB 5G has only a front camera and the other 5Gs (16 GB released late last month and the 32 and 64 GB 5Gs have both front and back cameras)
    Apple - iPod Repair price                                    
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         
    Replace the screen yourself if you are up to it
    iPod Touch Repair – iFixit                  
    Identifying iPod models

  • Will apple replace my ipod

    Will apple replace my ipod if the right side of the screen doesn't work 75% of the time and the hi e button doesn't work. I don't think I even did anything and its just broken

    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
      Apple - iPod Repair price             

  • Will apple replace lost ipods?

    will apple replace lost ipods?

    "Isn't there a way for Apple to track the lost ipod's serial number"
    No.
    "they wouldnt be able to tell me because the registry is confidential, how is that fair"
    Very fair indeed. Notice the word "confidential"? Do you want Apple to give to anyone the personal details details contained on their data base? Including yours? Supposing I were to make a malicious call to Apple to report that the iPod you rightfully own was stolen from me and they gave me all your personal details. Would you be happy with that that? I suspect not. Supposing they then made use of the serial number to block the use of the iPod on your computer every time you connected it? Happy with that? No, me either. That kind of system would be open to all kinds of abuse. And what about the 1000's of stolen iPods that must find their way on to eBay every year? Should Apple track those also?
    "Apple should really find a solution to the problem of lost ipods"
    There's a very easy solution. Don't lose it. You really think that Apple has nothing better to do than keep track of lost/stolen iPods? That's the job of law enforcement, not Apple.
    I do sympathize with your loss, and know how upset you must be, but it is unreasonable to lay the blame at Apple's door. If you report the loss to the Police, and they recover it, then Apple will liaise with them to return it to it's rightful owner. That is all you can rightfully expect.

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