Will apple replace my phone with no cost if my lock button has stopped working??

will apple replae my phone with no cost if my lock button has stopped working? iphone 4

Welcome to the Apple Support Communities
Only if the iPhone is in warranty. If not, you will probably have to pay for a refurbished iPhone (Apple doesn't repair iPhones and return them to you). See "Warranty & Service Pricing" > http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

Similar Messages

  • Will Apple replace my iPhone 5 for free if the lock button is not working properly?

    My iPhone 5 was bought in March 2013 and broke in January 2014 so I still have a few months left on my one year warranty.
    My lock button did not get stuck or jammed, but all of a sudden it just would not work.  I don't notice anything different about it and it still makes a "click" noise when I press it but, it wont do anything or respond to anything.  Clearly something is wrong with it and I am not sure why.
    I have my assessive touch ON but I would rather use my lock button.
    If I bring it into Apple will they replace it for FREE if my one year warranty isn't over and my lock button just will not respond to me pressing it?
    THANK YOU. PLEASE HELP.

    If Apple determines that it is eligible for coverage under the warranty then they will either replace it or fix it.
    In my experience,, if it is truly just a faulty button, then they will fix it but the tech will make that determination after inspection.

  • Loudspeaker and Lock Button not working? Will Apple replace my phone with a new one?

    My loudspeaker hasn't been working for a few weeks now, and recently the lock button has stopped working too.
    I've never dropped my phone in water etc. for the loudspeaker to stop working, and the lock button suddenly just did not work anymore - jammed in?
    I booked an appointment with the Apple Genuis Bar, will they likely repair my phone or give me a refurbished one?
    Cheers.

    Apple will not repair this iPhone, you will get a perfect replacement iPhone 4S exactly like yours, except it will function perfectly.

  • My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    The standard Apple warranty is 1 year. I believe you can purchase AppleCare+, which extends the warranty to two years from the date of purchase. This extended warranty needs to be purchased within 30 days of the purchase date for the phone.
    If you have the extended warranty, you may be able to get a replacement phone at no cost. You will need to make an appointment at an Apple Store Genuis Bar and have them take a look at the phone.
    If you did not purchase the additional warranty coverage, you should be able to purchase an Out-of-Warranty replacement, which is $199 for the iPhone 4S.
    ~Lyssa

  • My ipod touch 4th generation lock button has stopped working how do I fix it myself or how much will it cost to be repaired?

    My ipod touch 4th generation lock button has stopped working how do I fix it myself or how much will it cost to be repaired?

    Hi peace1161,
    If you are looking for more information about repair pricing should you decide to have your iPod Touch serviced, you may find the following page helpful:
    Service Answer Center - iPod
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
    Regards,
    - Brenden

  • HT4528 My top lock button has stopped working, how do I go about getting that fixed/replaced?

    My top lock button has stopped working on my iPhone 5.  How do I go about getting that fixed/replaced?  I bought this phone last October.

    Take it to your Apple retail store genius bar ,it has 12 months warranty

  • My lock button has stopped working will Apple replace my phone with a new one?

    I have an iPhone 5 which I got in January of 2013 it is now October 2013 and my lock button has stopped and the camera seems to be depixelating I think, would Apple replace the phone with a new iPhone, I haven't dropped it, it has no major dents or drop wounds. Also as a secondary question, if they do replace the phone do I get the charger cable ect? or are no accessories included ?

    No accessories, just a perfect Replacement iPhone 5 exactly like yours, same color, same GB, everything the same.

  • Is there an App for turning the power on and off with the Iphone 5 as my button has stopped working

    Is there an App for turning the power on and off with the Iphone 5 as my button has stopped working

    No.  You'll need to bring your phone to Apple for evaluation and replacement.  If you're still within the warranty period and a hardware defect is identified, the phone will be replaced without charge.

  • Will apple replace my phone with a new one?

    I have always noticed since the day I got my 3g- sometime the seccond week it came out-that it had the problem of "light leak.". I just did not know it was a problem until today when I was searching for articles about my iPhone 3g dead pixel which I noticed yesterday. I think it's a dead pixel-black/grayish and looks like dust or eraser shaving under screen. I also have a couple of stuck pixels-green dots. Anyway, the pixel problems are very anoying to me. If I make an appointment with the apple retail store genius bar close to where I live, will apple fix my phone, give me a refurbished phone, or give me a brand new phone? I know the 3g s is comming out in a few days, but I am not looking for my current 3g to be replaced with a 3g s, just a new normal 3g. Any ideas on what would happen?

    Every warranty claim is on a case by case basis. If someone here tells you that their iPhone was exchanged under warranty with the same problem as you described doesn't mean that Apple will do the same in your case. All you can do is make an appointment and see what they say after your iPhone is inspected and tested. If your iPhone is exchanged under warranty, you would not receive an iPhone 3GS as the exchange if requested.
    Per the written warranty, an exchange under warranty will be a new or refurbished iPhone without you being able to tell the difference.

  • My iPhone 5 lock button has stopped working, I am only 14 am I able to take it in to apple store?

    I am 14 years old if I take my phone in will they be able to repair it or replace it without my parents, also if the lock button dosent work do apple normally replace iPhone 5's

    Yes. Make Genius reservation first, so you do not have a long wait at the Apple Store. From the problem you describe, most likely, the Genius will handle the problem with a perfect Replacement iPhone 5 just like the one you have now.

  • My iPone 5 has broken the lock button has stopped working and there are many other software problems, I was wondering would I go about in getting this repaired by apple?

    I have my phone since november and it has slowly start to bug out, the brightness will just adjust itself, it won't repond to my touch. The lock button has completely stopped working. What do I do? I've never had to deal with apple ever before so I'm not aware of their producer and how long do I have to wait to recieve my product? Hoping you could answer my question. Many

    I should have seen that coming
    Start here
    https://expresslane.apple.com/Issues.action
    assuming you are in US
    Following on from excellent advice above you pick the  "Genius Bar" from top menu of particular store

  • Will Apple replace my brand new iPad 2 if the home button doesn't work?

    I recently got a brand new iPad 2 and as soon as I opened up and set it up I realized the home button didn''t work. However, sometimes the home button will start working and within minutes will stop again. I know this isn't normal for a brand new device.
    My iPad is still in warranty, so I'm wondering if I take it to the genius bar will they replace it?

    yes that's what happened to my ipod touch and they replaced it

  • My iPhone 5 dies at 20-24% it doesn't go all the way to 0%. Will apple replace my phone or fix my phone for free since its hardware problem and I have no money. This is my second iphone 5 replacement.

    My iPhone 5 dies at 20-24% it doesn't go all the way to 0%. Will apple replace my phone or fix my phone for free since its hardware problem and I have no money. This is my second iphone 5 replacement. I have no apple care so I'm worried. My phone has NEVER touched water! I only get 1/5 of battery use. I've also spent 30$ at the apple store on screen protectors for nothing! I really don't have 220$ nor 50$ I am on a strict budget. I believe I have to pay 220 not 50 ford a phone replacement for accidental damage. I don't know what category this falls under. I really need a new phone or battery. HELP! Will I have to pay? Also my screen lighting is all topsy-tervy every I put my screen on highest it won't work I have to wait about a minute? Forgot to mention that my apps exit out by themselves all the time when Im using them.

    So, have you tried a reset?  Restore from backup? Restore as new?  You seem to have a few problems but do not mention any action taken to resolve them.  What have screen protectors to do with anything?

  • The lock button on my Phone 5 has stopped working completely. It just will not work anymore so I have to rely on the auto-lock . Will apple replace me phone?

    I have an Iphone 5 on contract with T-mobile/EE. The lock button on my Phone 5 has stopped working completely. It just will not work anymore so I have to rely on the auto-lock . Will apple replace my phone or do I ahve to take it back to T-mobile? It is just short of a year into a 24 month contract.

    Yes; If it's under the one year hard ware warrnety and it doesn't have any damage on the device you can get it replaced, contact Apple ASAP

  • I currently smashed my screen on my iphone 5 and I have repair warranty but I don't have the receipt, will apple replace the phone on the spot?

    I currently smashed my screen on my iphone 5 and I have repair warranty but I don't have the receipt, will apple replace the phone on the spot? or do they send it away and repair it?
    I bought the phone on ebay and it has no insurance or anything. but it has repair warranty until august.
    Im located in Melbourne - Victoria - Australia if that helps.

    Hi CleanAus.
    My tip is to go to the nearest Apple Store and make a appointment with one Genius Bar agent.
    Of course, they will not replace the phone for you but they will repair it if you pay for it.
    The warranty does not apply on cracked screens, caused by the user.
    Locate your nearest Apple Store here: http://www.apple.com/retail/storelist/

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