Will Apple replace phone if bought second hand?

Hiya, I bought an iPhone 3G from a second hand shop about a month ago and since then the bottom row of Icons on the touch screen has stopped working i.e. if I touch the bottom of the screen there is no response.
I didn't receive any documentation from the shop or even a receipt, the man just assured me that it was his old phone and that it was in perfect condition etc.
My question is - if I bring the phone back to the Apple store is there any chance of their replacing it even though I bought it second hand?
Thanks!

The iPhone warranty is tied to the device, not the individual. You can check whether your phone is still under warranty here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If out of warranty, Apple does have an out of warranty replacement program, cost in the US is $199.

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