Will apple still replace my iphone 4 if it has been opened?

I got my iphone last august and it worked fine until my lock button broke. My phone was covered under warranty so apple replaced it. Lo and behold, my lock button broke once again this past week. I went to a verizon store to see if they could replace it again since I thought it was still under warranty. Turns out they told me my phone was no longer under warranty. I asked if they could check again because I got my phone last august and they said they were sure it was out of warranty and there was nothing they could do. The nearest apple store is about 45 minutes away from my house, and since I thought the information verizon gave me was correct I didn't drive all the way to the apple store to hear the same answer. So I went to a third party repair shop. The guy opened my phone up and looked at my lock button and said the procedure would be complicated to fix and that it would be very expensive so I decided not to have anything done and he put my phone back together. I got home and got onto the apple support website to see where I could go from here since I don't want a broken phone for another year. I chatted with a representative in the chat room thing. I gave him my phone's serial and MEID number and he said my phone was still under warranty! I was shocked because the person at Verizon told me I wasn't under warranty and there was nothing that could be done. The apple guy told me that I could get my phone replaced and all I had to do was go to the apple store and swap it out for a new one. My question is, will by warranty be voided since I went to a third party repair shop? My phone wasn't fixed the guy just looked at it to see what the problem was and then put it back together. I know that once you do that your warranty is voided, but I feel like I am in a special circumstance since I did it thinking I was out of warranty since that's what I was told at Verizon. What should I do?

Nobody here can tell you what Apple will do as we don't work for them. Make a Genius Bar appointment at the Apple Store and see what they say. If they say no you have only lost your time and some gas but you will no for sure.
Sorry, this should have been to the OP.
Message was edited by: deggie

Similar Messages

  • My iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

    my iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

    Yes, out of warranty replacement for the iPhone 4 is $149.

  • Will apple still replace my phone even with a cracked screen?

    The power button on my Iphone 4S was stuck. I was taking it to the Apple store to see what they could do and on the way I cracked my screen. Will apple still replace my phone because the power button was broke first?

    You'd better ask them. All we users can do is offer ipinions.  My opinion is you should take $199 (or local equivalent) with you.

  • Will Apple still replace my power button if my screen isn't the original apple screen?

    I took an iPhone I have into Apple last month and they said that for them to replace the power button they had to replace my screen first because it was a little bit off. I didn't want to pay so I went ahead and replaced the screen myself. Will Apple still replace my power button (through the program of course) if the screen isn't the original Apple screen? It is an iPhone 5 64gb

    Ralph is correct. When you replace anything on your phone yourself, you void any warranty that is left on the phone, and even any support thereafter. Apple does not support third party products, and they will not touch your phone if you are willing to replace things yourself instead of spending the extra to go to a store to do it right. Sorry.

  • My iphone5c is still under the 1 year warranty, the top button constantly sticks and does not work properly will Apple still replace my phone even though there is a few chips and scratches on the back?

    My iphone5c is still under the 1 year warranty, the top button constantly sticks and does not work properly will Apple still replace my phone even though there is a few chips and scratches on the back?

    As Peter says above, only an Apple Store genius can advise you.
    But to further clarify, you seem to postulate that if Apple helps you, the cure would be a replacement.  That is not necessarily true.  Let them look at it and advise you what the remedy is.  They may offer you nothing (saying it's your fault), or they may offer you a solution (keeping your current iPhone), or possibly a replacement.

  • Will apple still take your iphone if you change the color of the outside if the phone?

    Will apple still take your iphone if you change the color of the outside if the phone?

    There is no other place to get the original screen/parts other than Apple. And Apples does not sell parts.
    As soon as a 3rd party opens/changes the phone parts Apple will be able to tell and won't accept a phone that isn't original.
    You will need to look at other options or buy a new phone at full price and don't make any changes to it.

  • Will Apple still replace the screen on my iPod Touch 4th gen.?

    I dropped my iPod and completely cracked the whole front of my iPod. I got it a Target a month ago and I lost my receipt. Will Apple still replace it?

    @lllaass I just cracked the screen on my Ipod touch 8gb 4th gen which i just bought wednesday from Target. However, I have one of those military grade portective films over it. Was that supposed to protect it? Not sure, but I also have another issue. I live an hour away from the nearest apple store and I don't want to make an appointment at the Genius bar and still have to pay. Should I just take my chances and schedule one? Or are there other places that might be able to replace it for cheaper? 

  • Will apple give me another iphone 5 if it has problems?

    will apple give me another iphone 5 if it has problems?

    No.
    I sent mine back to Apple last week.  It was approx 2 months old.  not waking up / unresponsive.  no water damage and Apple said they could not find anything wrong with it and are sending it back to me.
    Not Happy as ive been without a phone for nearly 2 weeks - just to get the same one back

  • Can apple still replace my iphone for free??

    My iphone 4 is under warranty and one of the buttons on the side to lower the volume doesn't work, it's just stiff and therefore i can not press it, my iphone speakers doesn't work either, whenever I put it on loud speaker no sound can be picked up and no one can hear me, even whenever I make videos, the sound is never picked up, my iphone front screen colour has also changed as well, when I originally got it from t-mobile it was white but now it is yellow and looks dirty I'm hoping that they can replace it for me BUT there is one problem, on the front screen of the iphone I have 2 slight cracks and the back has came off (don't ask how or why but somehow it just became loose and came off lol O_o) because the iphone back was loose and came of, it is now completely cracked
    -______________- do you still think that apple will be able to replace it for me for free even though my back completely came off, is cracked and i have the cracks on the front as well? P.s I have never dropped it in water before

    Not for free. Physical damage voids the warranty. There is no way you can replace the part without Apple knowing the phone has been opened, which voids the warranty.
    An out of warranty replacement is US$149 for an iPhone 4. Just pony up the $$ and deal with it.

  • Will apple definitely replace my iPhone free of charge?

    i know one of the pins has come out for sure because i put it under my lamp to check!
    WILL APPLE DEFOS REPLACE IT? ITS STILL FULLY UNDER WARRENTY!!!

    Yes. Make a Genius Bar appointment at your nearest Apple Store.

  • Will apple still replace my iPod help please

    My iPod touch has been acting up lately and it doesn't seem to respond at times but I dropped it a while ago and their is a little dent on the bottom right barley noticeable and I'm wondering if apple will still replace it I'm still under warranty.
    The dent happened a couple months ago and the iPod  started to act up strangely since last week
    So I doubt it's when I dropped it

    Maybe yes, maybe no. Make an appointment at the Genius Bar of an Apple store and find out. Some users have reported that such damage voided the warranty.

  • If I don't have apple care, and I bought my iPhone off somebody else, would Apple still replace my iPhone 5? my lock button and home button have been glitching

    my phone has been working fabulously and I bought it off somebody else in next to new condition. however, lately the phone button and lock button haven't been working properly. the phone also heats up and gets quite hot when it's charging sometimes. would Apple replace my phone for free ?

    If it is still under warranty and the issue is the result of manufacturer defect, Apple will replace it at no cost.
    If the device is not under warranty or the issue is the result of damage, Apple will offer and Out of Warranty Replacement.
    Warranty has nothing to do with the person presenting the device, it is entirely determined by the device.  Warranty is 1 year from the date of original sale.

  • I brought an iPhone 5S two days ago, and my home/sleep button has stopped working. However somehow theres a few tiny dents/scratches on it. Will apple still replace my phone?

    (as my concern and issue is the faulty button)

    Take it to the store, explain your situation, be calm polite and understanding, if they decline ask if they have any further options that are not hte OOW.
    REmember politeness get's results, people will try to get you out if A: Their busy, and B: You're rude

  • HT3743 If my ipod5th gen is jailbroken will Apple still replace the screen...Ihave the extra 2 year warrenty meaning i have 2 accidental damage things.Or will i have to erase every thing the put in the back up.

    The title says it all

    Jailbreaking voids the warranty. Apple will not repair your iPod and as soon as they realise it's been jailbroken, they will return it to you in the same condition that you sent it to them.

  • My iphone 5 power button doesn't always work.  I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen.  Will they still replace it?

    My iphone 5 power button doesn't always work.  I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen.  Will they still replace it?

    It is unlikely but you can atleast try they might set it up for free but expect an email about paying 269 for physical damage

Maybe you are looking for