Will apple unlock my orange (UK) directly?

Orange told me to talk to apple directly as it would be much quicker than going via Orange (which could take up to 6 weeks??). This seems like odd advice. Phone customerservices rep also told me there was a form on apple's website for this and if there it it is very well hidden.
Many thanks

No. Apple will not unlock phones for consumers.
ONLY the carrier the phone is locked to can authorize the unlock.
The rep who told you it would be quicker to talk to Apple didn't know what they were talking about.

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