Will AT&T support FaceTime over cellular?

Will AT&T support FaceTime over cellular with the new iPhone 5?

I am glad to see that this is getting noticed. I went thru this today
AT&T wants to charge for it. Also caution: If you are "grandfathered" into an unlimited data plan and switch to a new "termed" data plan just to get face time available without wifi your unlimited data plan is no longer valid. Also note that AT&T no longer offers an unlimited data plan at this time so you cannot get it back
I downloaded IOS6 and turned my wifi off and tried facetime. It advised that I need to contact AT&T to make sure I had the applicable data plan.
I had an interesting conversation with AT&T today. They told me that I had to sign up for a new plan.
They fully admit that Facetime is interent based and goes over the internet when connected to wifi. I responded that when wifi is turned off, it goes thru the internet on the phone which is data. Since I have unlimited data they are now restricting my unlimited data. They won't deny that. They only state that AT&T offers a new plan which allows you to use facetime without wifi.  I believe it was called "mobile sharing"
I escalated to three different supervisors until there wasn't a higher one present. They commited to have someone call me back tomorrow. I asked that take this as a formal complaint. I also advised that I would be contacting the BBB as they have stepped over the bounds of ethichal behavior.

Similar Messages

  • Help needed in using Facetime over cellular network on Ipad2 3G IOS6

    i updated my Ipad2 3G to IOS6, as they mentioned that i will be able to use facetime over cellular network,
    however everytime i try it over the network, it says i must connect through Wifi. any help!!

    Facetime over 3G is currently only available on the iPad 3, not the iPad 2 - from http://www.apple.com/ios/whats-new/ :
    3. FaceTime video calling requires a FaceTime-enabled device for the caller and recipient and a Wi-Fi connection. FaceTime over a cellular network requires iPhone 4S, iPhone 5, or iPad (3rd generation) with cellular data capability.

  • Facetime over cellular not working (at&t)

    So we just switched over to an AT&T Mobile Share plan and we're supposed to be able to facetime over cellular now, but it almost never works.
    You click on the facetime button, and it just waits and waits and waits, and the person on the other end never gets a request. I know it's not an issue with them not allowing it because we were able to get it to work 1 time out of about 20 attempts (plus it used to give a nasty message and we can setup hotspots now.)
    The mobile sharing plan is activated, so facetime should be good to go.
    I think what is going on is that it's losing network connectivity. We'll be on LTE, get a phone call, fall off LTE because on AT&T you drop down to 3G when on the phone, and then you hit facetime, and you're still on 3G, and/or your phone hasn't made a connection yet, and then it's stuck in some sort of limbo between cell networks.
    It really stinks, because I actually really wanted the ability to do this and was actually going to be using it.
    I'm hoping this clears up somehow, or I find a solution... but I'm pretty annoyed. It's supposed to just work, and if it only works 1 time out of 10, I'll just never even try and it's 100% useless.
    I'm not sure if this is Apple's fault or AT&T, but I want a solution.
    I dropped out of my unlimited data plan to switch over to a mobile share plan, and facetime over cellular was one of the main reasons. If it's not going to work, I'm going to be pretty upset.

    More than likely it is an AT&T problem. I have sprint and FaceTime over cellular works great. Not as good quality as wifi but way better than Skype. AT&T is only after your money. With sprint I have unlimited data and not restricted like AT&T does.

  • Can ipad2 NOW support facetime over 3G?

    Can ipad2 NOW support facetime over 3G?
    i have heard that the new ios update 4.3.3 can turn the 3G to a wifi for others to use as well.
    can it then connect to its own wifi and use face time?
    thank you for your help
    sameer

    No
    You heard wrong.

  • TS4268 using FaceTime over cellular

    i cant use FaceTime over cellular/3G i have the iPhone 4 with all updates from iTunes, but all of my friends that also the the iPhone 4 can FaceTime over Cellular theres gotta be something im missing, any help would be appriciated.

    Only iPhone 4S and 5 have this capability. Sorry.

  • TS3367 How can I activate facetime over cellular (at&t) on my new iPad?

    I already downloaded and installed ios 6 to my new iPad. When I try to use facetime over my at&t plan, it says "activation required". Then I went to the at&t website, created at&t account, but I can not activate it. I tried to choose all account types to link them and activate, but it did not work. What should I do?

    AT&T has made it such that Facetime over 3G requires a "combined" data plan, contact them for details.

  • FaceTime via cellular data

    Hello,
    I struggled a month ago to set up FaceTime and iMessage, error after error...
    Finally I completed the setup and it worked fine... for a day or two.
    Still the FaceTime and iMessage is working but calling via cellular data was checked and now it is again off and I can't switch it on on my MacBook Pro.
    I had this problem before and it's really annoying.
    My MacBook Pro says to be logged in on both devices on the same iCloud and FaceTime but I am.
    What do I have to do?
    Kind regards, Nils Hellemans

    Good Morning Nils Hellemans,
    I just want to clarify, are the FaceTime and Messages apps working when using Wi-Fi from both your iPhone and your MacBook Pro?  If you are having issues with FaceTime using celluar data, try the troubleshooting steps in the resource below:
    If you can't make or receive FaceTime calls - Apple Support
    https://support.apple.com/en-is/HT204168
    If you're trying to use FaceTime over cellular, make sure Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Use Celluar Data For, and tap the slider for FaceTime to turn it on. Also, find out if your carrier supports FaceTime over cellular.
    Go to Settings > FaceTime and make sure FaceTime is turned on. 
    If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
    If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
    Make sure that you have the correct phone number or email address listed. 
    Go to Settings > General > Date & Time and turn on Set Automatically.
    Restart your device.
    Update your device to the latest version of iOS.
    You might have issues using FaceTime for one of these reasons:
    FaceTime Audio or Video calling might not be available for all countries, regions, or carriers. 
    FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, United Arab Emirates, and Pakistan. 
    Call forwarding isn't supported by FaceTime. 
    Phone calls end when switching to or answering a FaceTime call.
    You can't switch from a FaceTime call to a voice call, or from a FaceTime Video call to a FaceTime Audio call.
    Regards,
    - Judy

  • TS4268 Does Iphone4 support Facetime Audio/Video using 3G? Or only when using Wifi?

    Does Iphone4 support Facetime Audio/Video using 3G? Or only when using Wifi?

    iPhone 4 does not support FaceTime over cellular, only Wi-Fi.
    You need iPhone 4S or later and also only if the carrier supports it, 

  • TS3367 what can be done if i want to use facetime over my cellular data connection? i have i phone 4 there must be some soultion to at least get the face time audio

    please help me guys

    No, there is no work around.  Facetime over cellular requires at a minimum an iPhone 4s, and that your carrier support the feature.  Sorry, but the requirements are what they are.
    http://www.apple.com/ios/facetime/

  • FaceTime doesn't work over cellular data

    I am not able to connect FaceTime over cellular data. It ask for wifi only...

    I think this is why in your case. I made some of the type bold for emphasis.
    More information about using FaceTime and resolving issues
    Learn how to use FaceTime. FaceTime over cellular data isn't available with iPhone 4 or iPad 2. FaceTime audio calling isn't available with iPod touch (4th generation).

  • HT1937 why when im not connected to wifi my iphone 4 will not let me facetime?

    When i try and facetime out side of my wifi area it will not let me connected using 3g

    Ask your cell carrier if they allow and support Facetime over their cell networks. Not all carriers do. If they do, check Settings/Cellular Data and see if "Use Cellular Data for Facetime" is turned on. If not, turn it on.
    Regards.

  • Will Apple support facetime and imessage in Ipod though 5.1.1 ?

    Will Apple support facetime and imessage in Ipod though 5.1.1 ?

    The Apple Messages app cones with iOS 5 and later. That means a 3G and later iPod has Messages.
    Facetime requires a front camera. That only the 4G and later iPod has FaceTime

  • I'm using iphone 4s with ios6, but why can't make facetime over the cellular networks?thanx for the answer

    i'm using iphone 4s with ios6, but why can't make facetime over the cellular networks?thanx for the answer

    Depends on your carrier and data plan.
    With ATT in the US for example, you can FaceTime via ATT's cellular network if you have a shared data plan only.

  • My iphone 5 will not setup up over cellular and i have no other way of doing so?

    got a new phone and useing sim card i have been useing in old phone but my set up wont work over cellular yet i have internet

    I just had this issue when my phone for some reason suddenly said it wasn't activated. To activate it, I needed WiFi as cellular service wasn't working. Since I was out of town when this happened I had to hunt down WiFi that did not require logging in or accepting terms and conditions before allowing me to connect. I only found one place. An Apple store. If you can find another non-secured WiFi provider, that might work as well.

  • ITunes on iPhone - Download over cellular issues

    9 times out of 10 when I am purchasing songs over cellular the song will download about 2mb then it will restart saying Preparing to Download.  I have a Verizon iPhone 4s. Anyone know how to fix this?  Very annoying.

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    No. The Apple website states,"FaceTime over a cellular network requires iPhone 4S, iPhone 5, or iPad (3rd generation) with cellular data capability. Availability over a cellular network depends on carrier policies; data charges may apply."

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