Will Best Buy get stocking the Elgato Game Capture HD?

I would like to buy this item but you never seem to have interest in putting this highly requested product on display

Hello DopeMatt5-
Generally, most of our displays are provided by the manufacturer. From what I can see about this product online, it appears to be a Marketplace item, which means that we don't normally carry it in stores and it's only available through these third party sellers.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Will my Elgato Game Capture HD work on the ps4?

Please give me an answer I bought a elgato game capture hd a while back and wanted to record ps4 with it...but there are people saying our recording devices can't be used to capture with. I don't care about the "SHARE BUTTON" so don't say "O the share button will let you capture" thanks.

PlayStation has a separate community which you can find here. Please visit it for you to be better assisted. Thanks!
If my post answers your question, please mark it as "Accept as Solution"

Best Buy "HOLDS" 2X the authorized amount on a Debit Card?

My bank just alerted me to having 2 charges for a single purchase from Best Buy - it was a portable ac. My online account already shows both charges deducted.
I call customer service and the first rep tells me - only one charge was authorized - nothing we can do, deal with your bank.
I call bank and they say Best Buy must go thru their Merchant Services to even see the double charges then call the bank to restore the funds. They said get a supervisor.
I call Best Buy again, and 2nd rep says money is being held and Best Buy will only receive the amount when I get the shipment delivered. No explanation about why they are holding DOUBLE the amont of the purchase. They said the extra charge will be dropped automatically after 2 days - like they can tie up my funds at will too bad.
So is this normal procedure when you use a debit card to make an online purchase? I've never had a merchant do this sort of thing. Just because technically its being "HELD" and will be "dropped" this is ok? My bank tells me its up to Best Buy to authorize the cancellation on the extra charge. I was planning to use the extra funds this month on some sale items including a new tablet but now am scared to buy anything online from Best Buy.

Greetings,
Having twice the amount of an order unavailable from your account would be quite frustrating, especially if you have limited funds available. Our normal process when an order is placed is that an authorization is placed on the account to verify that the funds are available, and the funds should not actually be collected until the order ships. If items ship separately, the funds should be collected only for the items that have shipped.
Depending on your financial institution, the authorization may make the funds unavailable all together, or it may only appear as a pending charge as we have not collected any funds yet. Depending on how your financial institution processes transactions, you may see the authorization and charge on your account at the same time until your financial institution drops the authorization. Typically, the authorization is dropped on our end when the funds are finally collected. Information on authorizations and collections can be found on our Conditions of Use page on BestBuy.com.
I was able to review the order once I located it using the email address you registered with the forum. It appears that the only transactions would have been the authorization and the collection of funds. That being said, I would recommend reaching out to your financial institution in regards to the authorization that is likely still holding the funds on their end. I do apologize for any inconvenience this may cause you. If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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I am recording from my computer screen with an elgato game capture card. Why is the video blurry when I import it to Premiere elements?

I am recording my computer screen with an elgato game capture card. When I play the unedited footage on my own computer, it is clear and crisp. When I import the footage into premiere elements, it becomes blurry. It becomes even blurrier when I save the edited video. How do I keep the video clear? How do I fix it?

Betharoo
Thanks for the reply.
Please check out John T. Smith's information.
At this point, if you could tell us the file extension of the file involved, that would give us a start while you are
gathering the rest of the details.
You can easily get some information for us from Properties for your imported video that is blurry in the Editor.
1. Click on Expert to get into the Expert workspace of Premiere Elements 13
2. If you have not already, import your file into the program using Add Media/Files & Folder/Project Assets.
3. Open Project Assets to see a thumbnail for the video that you just imported. Right click that thumbnail,
and select and click on Properties from the menu that opens.
4. Tell us what is listed there is Properties - it should look something like this one which is specific for one of my wmv files.
Your information will be specific to the file that you right clicked in your Project Assets.
From what you have written so far, yours should show
Image Size 1920 x 1080
Frame Rate either 59.94 or 60
Also, please go to Edit Menu/Project Settings/General, and tell us what you see for
Editing Mode
Timebase
Frame Size
Pixel Aspect Ratio
even if the fields look grayed out.
Your project settings may be contributing your Edit area previewing problems.
All of the above will keep us moving forward in the troubleshooting.
Thanks.
ATR

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up is this t

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up of the device is this not the case for all the vendors of the IPAD2? Also as I was inside the local Apple Store they were conducting some sort of tutorial on the use of the IPAD 2( at least 40 persons in attendance) is this free?

There are no vendors on this site - just other users helping each other solve issues ..... but to answer your questions.....
Those instructional workshops are free to attend. This is copied from the information website at one of the Apple Stores in Pittsburgh, PA
Take a workshop. On the house.
Learn something new by taking a free workshop at an Apple Retail Store. Our workshops are taught by people passionate and knowledgeable about Apple products and eager to share their knowledge with you. Sign up in advance or drop in. You’ll have a great time, learn new skills, and pick up loads of tips.
If the price is the same everywhere that you have looked - I would suggest purchasing wherever you feel most comfortable. I think you might be answering your own question though when you ask if the workshops are free. You are not going to get the type of instruction - if you get any at all - from a reseller like you will get at an Apple Store. The Apple Store will set the device up for you if you want them to do so.

Does anyone have any real answers to what specs the Best Buy version of the U43JC has?

I called Best Buy 1-800 number numerous times and everyone keeps giving me different answers. And being on the phone with them so often I figured out what they do, they go bing.com or google.com and do a search. They have no real facts other than what other websites are saying.
1) Processor: It says I5-450m, but the processor speed states "2.26Ghz" which is the speed of the I5-430m. So, I5-450m or I5-430m?
2) Built in Webcam says on Best Best as being 0.3mp....but every other website that is pre-selling this model says 2.0mp..So, 0.3mp or 2.0mp?
3) There is no mention of built in Bluetooth for the Best Buy model, but other sites selling the U43JC says built in Bluetooth. Does the best Buy model have built in Bluetooth?
4) There is no mention for the U43JC of having WIDI (Intel Wireless Display Technology) but all the other websites selling this model state it having WIDI. Does the U43JC that Best Buy is selling have WIDI?
5) I know Asus offers a 8 cell battery with 4400mah or 5600mah......All the other websites specifically state 8cell 5600mah. Which 8 cell battery does the one Best Buy is selling have?
6) All the other websites mention the U43JC having 2-2.0 USB and 1-3.0 USB, while Best Buy mentions 3-2.0 USB. Does the Best Buy version of the U43JC have 1-3.0 USB?
Lastly what is the difference between a Asus U43JC-BBA7 which is how Best Buy labels it V.S. the Asus U43JC-A1 which the other websites mention it as?

--"I called Best Buy 1-800 number numerous times and everyone keeps giving me different answers. And being on the phone with them so often I figured out what they do, they go bing.com or google.com and do a search. They have no real facts other than what other websites are saying."
Only BBYs buyer will have such details on product. They don't answer phones.
---1) Processor: It says I5-450m, but the processor speed states "2.26Ghz" which is the speed of the I5-430m. So, I5-450m or II-430m?"
It's called a "typo", and congratulations...you caught it. You get a cookie now. The unit has the 450M.
---"2) Built in WebMD says on Best Best as being Amp...But every other website that is pre-selling this model says Amp.So, Amp or Amp?"
WOW...that's TWO typos! TWO cookies for you.
3) The BBY unit has no Bluetooth.
The unit is built to spec by BBY corporate buyers. Looks like you're more into the factory model.
Disclosure: Former BBY employee.

When will Best Buy offer Vista Service Pack 2?

It looks like all the Vista PC's on bestbuy.com have service pack 1. Microsoft released Service Pack 2 on May 26. When will Best Buy PC's come with Vista Service Pack 2 installed? It is hard for a person to upgrade to SP2l themsevles?

When you purchase your computer from best buy with optimization service (or for an existing PC) the update to SP2 is done during The optimization. At least at my precinct we do.
J
Any advice given on this forum is strictly measured against your ability to interpret that advice and in no way reflects the opinions, legality, policies or opinions of myself nor that of Best Buy.
When all Plausible explanations have been eliminated the the only explanation that remains no matter how ridiculous is the truth
Just Because You Think your an IT Professional doesn't mean you are one..... and Check your spelling.
Its Nice to be Somebody's Hero

Trying to change my best buy account number on best buy cc to the one i actually use

I recently was approved for a best buy credit card and when I applied they did not attach my old my best buy account number so it automatically issued a new one. I know my membership number and when i click on the link that allows me to link a different my best buy membership, it says the member id does not exist. I try looking it up using the information on my best buy and it also says it cannot find it. I should have points on my old account, but I cannot access the account to find out if I have enough for a certificate yet. Help!

Greetings kjacks58, and welcome to the Best Buy forum,
Before you try linking your accounts (BestBuy.com and My Best Buy™), I would suggest we look into merging your two My Best Buy™ accounts. The new account that is associated with your Best Buy credit card would be made the primary account, and any active points/certificates in the secondary account would transfer over to the primary following the merge.
With that being said, I will need some additional information from you before I can look into performing a merge. Please send me a private message with the information below and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Name
Phone # (current and old)
Mailing address (current and old)
Email address
My Best Buy ID #s
Merging My Best Buy™ Accounts
Thank you for posting and for being a member of the My Best Buy™ program!
Derek|Social Media Specialist | Best Buy® Corporate
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Premiere was working very well...and this week it will not even get off the boot up screen. Help?

Premiere was working very well...and this week it will not even get off the boot up screen. Help? I can log in on my laptop and it works fine but now it will not boot up on my desktop

Moving this discussion to the Premiere Pro forum.
The Coach what version of Premiere are you using? Which operating system are you using? Do you receive any specific errors when you try to open Premiere?

Can I convert VHS to DVD using elgato game capture HD?

Hi,
So I was wondering can I use a Elgato game capture HD to covert old family VHS tapes to DVD or digital (store them on my imac Hard Drive). My VHS player is a combo, so it has a DVD player as well as a VHS player in one and has HDMI. Its the one in the picture....
Can this be done?

not sure about this device
but any tv tuner device which connect by usb to a computer and support composite or component input should be able to grab and convert an analog video source into a digital file
did it with an old borrowed usb tv tuner to get several old analog handhend video tapes imported an made into dvd's a few years back takes some time but pretty easy and one don't have to wait while it's being don

Will best buy carry Tales of Xillia 2 and the collector's edition?

Hello, I just learned that the new Tales of Xillia 2 coming to ps3 in august will also have a collector's edition. I know Best Buy carried the first game and am hoping to use my GCU on the collectors if you guys will carry and be taking preorders on this. Thanks!

Hey MuricanDavester,
We have no word on Tales of Xillia 2 at this time, but as we carried the original it does seem a good bet that we will have the sequel. As always, please keep an eye on www.BestBuy.com for any updates, and we will also try to post back here if we get any information for you.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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What does it take to get Best Buy to do the right thing?

I brought my laptop in with a hard drive that was beginning to show problems and asked that they transfer all of the media onto a new drive and install it. I further asked that they not install any new software only keep the original software that was on the laptop. This was noted on the receipt. But because the employee charged me $200 for a years technical service including additional virus protection that he wrote on the receipt that I asked not to include. He now says I did not ask for the correct service. Do you think he sold me the wrong one? One that can't be refunded and gets him a kick back? Do you think just maybe he was expecting me to roll over and pay the additional fee to then transfer the data when I picked up the laptop?
I have already contacted two customer service representatives from corporate that have promised same day return phone calls. I have not heard back from either! Tomorrow I forward all information that I have on this case to the news and to the State Attourney's office. It is my belief at this point that Best Buy has no intention of providing customer service only in delaying, frustrating and hopefully causing those they can to give up. I will not give up, you have my computer, my hard drive, my USB back up, my software, my money and continue to deplete my valuable time. Having been a formerly good customer and owning a business that recommends technology to senior citizens it will be my pleasure to post the poor performance of the technical service, customer service and corporate response to local issues in Melbourne Florida.

Greetings TecntEz,
Parting with a computer for any length of time can be difficult, so I can imagine how frustrated you must feel. I'd be disappointed too if I found myself in a similar situation, especially if there was any confusion regarding what fees might be applicable.
Under normal circumstances, customers who request in-store hardware installation, operating system installation, and data transfer services will be quoted separate prices for each of these stand-alone services. Based on what you mentioned though, it sounds as though the staff at our Melbourne store offered to perform all three services under a new Geek Squad Tech Support (GSTS) membership as a courtesy instead -- a significant savings over purchasing them separately. GSTS plans also do not typically include data transfer or backup, and customers must pay an additional fee for these services.
That being said, I was able to locate your work order using the e-mail address you used to reigster for the forum and can confirm that instructions were left for technicians to not install the antivirus program provided with your GSTS membership. Jessica, the rep you spoke with earlier today, has reached out to the store's management team on your behalf to confirm what work was done on your computer, as well as to obtain clarification on the fees you paid earlier this week. While we cannot guarantee an immediate response, rest assured that either Jessica or I will be in touch with you as soon as additional information is available.
Thank you for your patience and understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
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IPod Touch 5g out of stock since last Friday (21th) when will Best Buy have a restock?

I live in South Texas, and I keep on checking online and they say it's unavailable.

Hello omayraps12,
I'm sorry that you're having trouble tracking down an iPod Touch. We get new shipments in to stores all the time, but I can't make any specific promises about when it might be in stock at a store near you. My best advice is to keep checking back to BestBuy.com or calling ahead to your regular Best Buy store for updates.
Happy Shopping!
Douglas|Social Media Specialist | Best Buy® Corporate
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Will Best Buy (125) Have any iPhone 4s in stock Monday or Tuesday?

I need to know so I know whether I'll be waiting outside of At&T that morning or driving to Best Buy. Any info would be greatly appreciated.

nameivom wrote:
Remember it is Apple's call how many they ship. Apple priority #1 is Apple stores. Priority #2 is AT&T. Everyone else gets left with what is available. You can't fault BB for this. They get what Apple gives them and that is the end of it. It looks bad due to the manufacturing bottleneck but hey, it happened.
I am also of the mind that if Apple can send tracking information on an individual pre order basis, why they can't do the same with retail shipments is beyond me but again I don't work there and have no idea about the logistics. I do think that BB policy on not giving out information even when they have it is kind of a slap in the face to customers but again I don't know their policies and why they are in place to begin with.
I can't imagine that Apple does not know exactly where each iPhone that hasn't been sold to a customer is along their supply/distribution chain. When I ordered my car a couple of years ago I was able to track its production progress at the factory and then look up where the cargo ship it was coming in on was located as it crossed the Atlantic. It's hard to believe that Apple does not have this information and is not sharing it with Best Buy or other third-party retailers.

Will Best Buy carr the new JVC GZ-HD620BUS?

It seems as if the current product line of camcorders seems a bit older. I saw the GZ-HD620BUS came out this month and was wondering if or when it would be available from BB. I've got some gift cards burning a hole in my pocket!
Thanks!

Hi Brodacious,
This looks like a very nice camcorder, and I can understand you wanting to purchase it! Unfortunately we don't plan on carrying this camcorder when it is released for sale in February of this year. We instead will be offering the JVC model GZ-HD500BUS as part of our camcorder assortment.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Will Best Buy get stocking the Elgato Game Capture HD?

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