Will I be able to upgrade?

Question

I live in an area with an exchange that has been upgraded to Infinity and an FTTC cabinet has recently appeared by the junction box in the village.  Openreach shows our exchange as accepting Infinity orders.
As we currently have appallingly slow (128kB) broadband we are very much hoping to upgrade to infinity, but the infinity checker site gives a standard message that it isn't expected to make the service available to our number/postcode within the next 6 months.
When I investigate this message on the FAQs there are a number of reasons given why it may not be available yet.  Although we are 2.6 miles from our exchange, we are within 0.3 miles of the street cabinet.
What I'd really like to do is talk to someone at BT who can advise me whether we will eventually be able to connect or whether we are excluded, however I can't find a number.  Can anyone suggest the best way to contact BT and speak to someone who could give useful and honest advice?
I've read in various places in the forum that Infinity won't be made available if your current broadband speed is <5MB.  Is this true or have I misunderstood?  It seems sad, that the people who most need a speed upgrade are unlikely ever to get it. 
What do you think our chances of getting faster broadband via terrestrial means are?  What alternatives do we have?
Solved!
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Answer 1

Do as suggested by seab20 if fibre is coming in the next few months you will see a predicted speed.
What you may have heard is the minimum speed that BT Openreach will currently supply a fibre product which is 5 Mb/sec. There is a marketing rule BT Retail apply that they will not accept an order for Infinity if the predicted speed is less than 15Mb/sec but above 5 Mb/sec they will accept an order for something called "BT Total Broadband Option 3 with Fibre". It is likely that the minmum limit will change over time especially given the government's commitment to deliver minmum 2 Mb/sec to anyone.