Will it be possible to get a newer version of an Ipod touch due to the damage and errors of my old one when i recieved it?

I ordered an Ipod touch 2G and also I chose to engrave it.
But when i recieved my ipod, it arrived with heavy scratching and marking all along the back, and the engraving was the wrong way up in amongst the lettering near the '8GB' box. I chose to put up with this at first, but after a few hours charging, i found that it also didnt turn on.
After this I decided to send my Ipod back, hoping to get a new one, with no scraching and the engraving corrected. But again i recieved it, to find nothing had been done with it. I also sent the ipod back to apple in its box, and recieved it loose in an envelope. Also to find a letter saying how "nothing was wrong".
So i was wondering after all these mistakes you would generously send me a newer version or a higher GB due to these mistakes.

Of course they will not send you a newer model.
If they replace it, then it will be with the same model.

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The post by Zevoneer will offer some suggestions on how to do this:
http://discussions.apple.com/thread.jspa?messageID=10570955#10570955

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- Try moving the backup file to a safe location so iTunes has to create an entire new one.. It is locate here and you may have to have show hiddn files turned on.
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
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This place will sell you one for $30. You can find others by Googling for iPod repair.
http://www.milliamp.com/2nd-gen-ipod-touch-repair.html

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See my response to your other post

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Type "move itunes library" into the Google search bar.

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I

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Uer have been pleased with this place:
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There are many complients about this place. You can Google and find many.
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Will it be possible to get a newer version of an Ipod touch due to the damage and errors of my old one when i recieved it?

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