Will my 5510L Jetpack ever have useable 4 G connection ?

I have two 4G devices on my plan, A Samsung ATIV phone, and the 5510
l Jetpack, and they are both worthless. I'm trying to figure out why for $ 285 a month I can't even do basic things like check email.
Right now my 5510 Jetpack has a -96 dbm, In 4G only mode, I've tried pulling the sim card, and resetting everything ( I do it everyday ) If I switch it to Auto, I am stuck in 3G all the time, I live in a residential neigborhood, less than a mile from a tower.
The phone is no better, 2 bars in 3G, Rarely shows LTE, if it does, its only 1 bar, Can't call tech support, because I can't keep a call going long enough to get off hold.
Got rid of my land line, when I made the mistake of getting these.
Any suggestions ?

Today, just to amuse myself, I took the jetpack 5510 with me on a roadtrip,   I took the I-275 loop around Cincinnati ( about a 40 mile trip ), I stopped every 5 miles to check the signal,   I could never get better than - 96dbm while standing by the side of my car.
I also made a stop in Downtown Cincinnati, - 102dbm,    On a Saturday, In the heart of the downtown business district,    I'm sure glad I was just checking the signal, and did not actually need to use it to do some work ?
So what is it ?      My device, my location, a solar flare, snow buildup on your tower,    did Zombies eat all the wires at Verizon HQ ?
Or, is it the dreaded Network congestion ?   On a Saturday afternoon ?
I'm at a loss here ?
From your website " The 4G Signal should be greater than -58dbm, a value of -96dbm indicates No signal. Move to another location , preferably an outdoor location. "
I have tried other locations, all over the city, Nothing,
So, If I go to the Verizon store, and buy another new 4G Hotspot tomorrow,    Everything will be PERFECT ?   Right ?
Because that's what your salesperson will tell me ?
Please help me decide what to do, Because my bill is due soon, and I need to decide if I need to pay it ?

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