Will my BT infinity get faster

just had my BT infinity installed and i am getting 36/8 when i was told i would get 60/15 i know you are meant to wait like 14 days for line to adjust but i feel like i have been put on the 40/10 package by mistake. will it go up? and if it doesn't will BT put me on the 40/10 package instead as they promised me the faster speed?

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
As you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

Similar Messages

I need a help !!! Please ,I dropped my iPhone 5 in toilet and I didn't get fast maybe 5mins before I get it because I didn't notice drop it and it won't work now it's almost 1week I'm waiting it still it don't work ...

I need a help !!! Please ,I dropped my iPhone 5 in toilet and I didn't get fast maybe 5mins before I get it because I didn't notice drop it and it won't work now it's almost 1week I'm waiting it still it don't work ... But when I plug my charger it goes light and show up apple logo and die again I don't know what to do and it's so expensive here at Japan pls.. Help maybe there still way to get it work again
Thank you ,Rean

At this point it's clear that it's been damaged and will need to be take or sent to Apple for replacement.
Regards.

What is the latest update available for Mac OSX 10.5.8 that will allow me to get the latest update for iTunes. I really need to update my iPhone and CAN'T!! GRRRR!!!

What is the latest update available for Mac OSX 10.5.8 that will allow me to get the latest update for iTunes. I really need to update my iPhone and CAN'T!! GRRRR!!!

Minimally you need Snow Leopard or greater:
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

My G5 wont boot. The fans come on slow and then get faster. Any ideas?

I was given this Mac G5. It will not boot. The fans come on slowly, then get faster. I am not sure where to start. Not even sure what software to try to load... any ideas would be great... thanks OIIIO

Hello, did you get any OSX Install Discs with it?
Hold option or alt key at bootup, do any boot choices show up?
Any other Macs with Firewire around?

Fan speed gets faster when i charge my macbook

hi guys.
Actually, i am an user of MacBook Air(2010 late) though,
the reason i'm asking you of my problem here is just this section has much more users than Air section.
Anyway, i have a problem. i think this phenomenon occured to my laptop these days and the problem is literally same with the subject.
Fan speed gets faster when i charge my macbook air!
There's no more process or something in charging, totally in same environment!
I'm assuming that the charger has a problem like over-voltage..but i'm ignorant of this so.. just it's my guess.
please help me!
OS X Lion is installed.
thanks guys!

More heat is generated by the charging system while the battery is being charged than when it is already fully charged and charging has automatically stopped. More heat means more fan activity, so it sounds to me as though what you're seeing is to be expected. However, other users of MBAs would know better than I do just how much of a temperature and fan-speed difference is normal, so I hope you will repost in the proper forum and get some responses there. MBAs and MBPs are quite different.

My MacBook Pro will turn on and get to the login screen. After I login though it goes to a white screen.

My MacBook Pro will turn on and get to the login screen. After I login though it goes to a white screen.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

I upgraded to the Iphone 4 tonight and it will NOT let me get to my YAHOO mail. Says "cannot connect to server". Safari and everything else works fine! My iphone 3 was working fine when I was at the store....but now the brand new phone is not! HELP

purchased Iphone 4 tonight......will not let me get to yahoo email....says "cannot connect to yahoo server" My iphone 3 was working just fine tonight and then I traded it for this! help

Do a hard reset
Settings / general / Reset / Reset All Settings
Now setup your Yahoo mail.

I have a MacBook 5,1 (13.3" aluminum from 2007 or 2008). Automatic updates will only let me get to OSX 10.5.8. Can I upgrade to Snow Leopard, Lion 10.6 or even 10.6.8? Also, will I have any issues with my iPhone if it's updated to iOS 7.1?

I have a MacBook 5,1 (13.3" aluminum from 2007 or 2008). Automatic updates will only let me get to OSX 10.5.8. Can I upgrade to Snow Leopard, Lion 10.6 or even 10.6.8? Also, will I have any issues with my iPhone if it's updated to iOS 7.1?

The 10.6 Snow Leopard DVD is in the Apple online store. You can get it for $19.99. You will need to be running 10.6.8 to access the App Store to order Lion or Mountain Lion. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
System Requirements for 10.6:
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible internet service provider: fees may apply.
You can upgrade direct from 10.6.8 to 10.8 Mountain Lion without going through 10.7 Lion with the Late 2008 model 5,1 Aluminum Unibody. The Model 5,1 will probably run 10.9 Mavricks when it comes out.
10.8 Mountain Lion is a download from the App Store, the price is $19.99.
Mountain Lion will require at least 2gb of RAM but really needs 4gb to run smoothly.
As for third party programs see this list for compatibility with 10.8 http://roaringapps.com/apps:table
Also Mountain Lion doesn't run any Power PC programs. To see if you have any Power PC programs go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up select Applications under Software. Then look under Kind to see if any of your applications are listed as Power PC. Universal and Intel will run under Mountain Lion.
Before Mac switched to Intel processors in 2006 they used Power PC processors from 1994 to 2005. Power PC 601 through 604, G3, G4 and G5. Applications written for the Power PC processors need the application called Rosetta to run on Intel processors. This was part of the Operating System in 10.4 and 10.5 but was an optional install in 10.6. With 10.7 Lion Apple dropped all support for Power PC applications.

It will not open & I get "...plc4.dll was not found..." error message

It will not open & I get "...plc4.dll was not found..." error message

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. 
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. 
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. 
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Do a malware check with a few malware scan programs. 
You need to use all programs because each detects different malware. 
Make sure that you update each program to get the latest version of the database. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

Downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with the

downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with them and then called Apple support and worked with them for 3 hours. No one can figure it out. Is there something wrong with this version? the pdf was created in 2004. Do I have to pay to get Acrobat?

Let me give you a slightly different perspective than everyone else here. You are using an unsecured wireless network, which means that all your network traffic is easily available for viewing by anyone else using that network. That's bad. Very bad, for you, unless you absolutely trust everyone who lives within range of this network. So stop doing it.
As to the Mac not connecting, wireless networking is simply too complex for any reasonable answer without more information. There are many possible error points, and as often as not it's the Mac that can connect and the Windows PC that cannot. Since you can't give us any information about the configuration of the neighbor's network, and can't make any changes to it, we can't do much to help you troubleshoot it.

I have logic pro, soundtrack pro will not open i get an error message what do i do? i cant find the receipts ive checked my library am i looking in the wrong place?

I have logic pro, soundtrack pro will not open i get an error message what do i do? i cant find the receipts ive checked my library am i looking in the wrong place?

I get the same kind of thing..
I'm on osx 10.7.2 and once I click the soundtrack pro icon I get an error message. I had problems with logic pro & my digi002r soundcard midi drivers but now is fixed (using a midi adapter).
here is the code:
Process: Soundtrack Pro [1705]
Path: /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Identifier: com.apple.soundtrackpro
Version: 3.0.1 (960)
Build Info: SoundtrackProProject-9600000~277
Code Type: X86 (Native)
Parent Process: launchd [140]
Date/Time: 2011-10-18 13:12:05.201 +0200
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 195725 sec
Crashes Since Last Report: 3
Per-App Crashes Since Last Report: 2
Anonymous UUID: 23728D81-590B-4C3A-8C67-1709945CD132
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Application Support/ProApps/*/ProFX.framework/Versions/A/ProFX
Referenced from: /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Reason: image not found
Binary Images:
 0x1000 - 0x7f7ff8 com.apple.soundtrackpro (3.0.1 - 960) <77CF322B-8BBE-AAEA-173F-75A237035319> /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
0x947000 - 0x94bfe6 +STPInterleave (??? - ???) <E87D1F34-6D97-63DB-454C-CF3D1B03F8E5> /Applications/Soundtrack Pro.app/Contents/Frameworks/STPInterleave.framework/Versions/A/STPInterleave
0x952000 - 0x98ffff com.apple.vmutils (4.2.1 - 107) <43B3BFA5-8362-3EBD-B44B-32DCE9885082> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x9a9000 - 0x9f5ffb com.apple.audio.midi.CoreMIDI (1.8 - 42) <CBD34EBC-0FFD-34B4-B55A-BE1F61EF4BD8> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0xa18000 - 0xc3eff7 com.apple.prokit (7.1.1 - 1511) <498819A4-1BDD-3671-8796-E11865BCFBCE> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0xd49000 - 0xd49fff com.apple.iokit.dvcomponentglue (2.0.7 - 2.0.7) <1CFA5944-AB33-3A41-B4D2-4A624A514C0D> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0xd4d000 - 0xd54fff com.apple.AEProfiling (1.2 - 22) <43A46C32-8E13-82DD-8AF1-2A40690BF810> /Applications/Soundtrack Pro.app/Contents/Frameworks/AEProfiling.framework/Versions/A/AEProfiling
0xd5e000 - 0xd6dfff com.apple.AERegistration (1.2 - 77) <5D18C47F-6F9E-0C4C-8875-24A14A97186D> /Applications/Soundtrack Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
0xd81000 - 0xd83fff com.apple.ExceptionHandling (1.5 - 10) <6CA9446C-7EF9-35EE-BDF2-AA8D51E93E9E> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0xd89000 - 0xe49fff com.apple.omf_framework (1.1.0 - 1.0) <ED5F21BC-18CD-D7F7-3D2E-F7F856BC0D40> /Applications/Soundtrack Pro.app/Contents/Frameworks/OMF.framework/Versions/A/OMF
0x11000000 - 0x1102afeb com.apple.proapps.ControlSurfaceSupport (2.0 - 68) <BD914236-49D8-9C9A-E8D6-CBC1738850B3> /Applications/Soundtrack Pro.app/Contents/Frameworks/ControlSurfaceSupport.framework/Versions/A/ControlS urfaceSupport
0x8fe88000 - 0x8feba9c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x90840000 - 0x90992fff com.apple.audio.toolbox.AudioToolbox (1.7.1 - 1.7.1) <7646E131-08EE-3D72-ADA2-4A61C562B36E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90993000 - 0x90993ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91e60000 - 0x92036fe3 com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x924a8000 - 0x92509ffb com.apple.audio.CoreAudio (4.0.1 - 4.0.1) <089D78E0-46A6-38DB-9545-7F35CC815939> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x93281000 - 0x9328ffff com.apple.opengl (1.7.5 - 1.7.5) <81166D23-DE8E-3938-AAD3-29B1FA5E446E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93331000 - 0x93331fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x93332000 - 0x93493ffb com.apple.QuartzCore (1.7 - 270.0) <0916DA83-6400-3FEA-BC53-5F4BA4D126EC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94326000 - 0x9436dfff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x94420000 - 0x946a5fe3 com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x97dd0000 - 0x98082ff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99d12000 - 0x99d76fff com.apple.framework.IOKit (2.0 - ???) <D14460ED-2B6C-375D-B3A4-B8C82E922666> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9adc8000 - 0x9adc8fff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9aef1000 - 0x9aef1fff com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b2ec000 - 0x9b2ecfff com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
Model: iMac12,1, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.58.4-P2P
Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: USB to Serial-ATA bridge, 0x04fc (SUNPLUS TECHNOLOGY CO., LTD.), 0x0c25, 0xfa120000 / 6
USB Device: iLok, 0x088e, 0x5036, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: UM-2G, 0x0582 (Roland Corporation), 0x0106, 0xfd140000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
FireWire Device: Digi 002Rack, Digidesign, 400mbit_speed
thanks everyone
e

If my phone says it needs to be restored will it delete all of the stuff i have on it? Such as music i have on an app? The music has not been synced to itunes. Will all my pictures get deleted aswell?

if my phone says it needs to be restored will it delete all of the stuff i have on it? Such as music i have on an app? The music has not been synced to itunes. Will all my pictures get deleted aswell? My phone is not working for some reason, when i was downloading ios6.1 it crashed or something. PLEASE HELP!!

Purchased iTunes content can be re-downloaded:
http://support.apple.com/kb/HT2519
Any photos in your camera roll, not previously imported to your computer, you will lose. You should be regularly importing these photos, as the iPhone's camera roll is not designed as a storage device.
Had you been regularly syncing/backing up, you wouldn't lose anything. Now you know, don't backup your data, and you will eventually lose it all, guaranteed.

Bearts Audio Control Pannel will not open. Get error message cannot find startup file

Bearts Audio Control Pannel will not open. Get error message cannot find startup file!
Downloaded and instaled up-date for IDT audio from driver up-date. After installation could no longer oppen Beats Audio Control Pannel. Looked for download to re-install BEATS Audio but cannot find one.
Any suggestions.
Sound works with IDT driver installed.
Pavilion P7-1500Z

Hi,
Try using Recovery Manager to reinstall the IDT HD Audio Driver ( this will also reinstall the Beats Audio interface ) - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
After the reinstallation has completed, restart the PC.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

ITunes will not up date get a messge saying problem with installer packge

itunes will not up date get a message saying problem with installer packge

TRy the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

HH1.5 - can I get faster connection with it?

Hello everyone
I have a Home Hub 1.5, and although the conection is stable I would like to get faster download/upload speeds if possible.
From speedtest.btwholesale.com just now I get the following
Download Speed (Mbps): 2.21
Upload Speed (Mbps): 0.33
Ping Latency (ms): 41.25
As a test I went to my sisters flat earlier today (she lives in the same block as me), and ran the same test using her Sky broadband connection on my laptop, got these results
Download Speed (Mbps): 6.27
Upload Speed (Mbps): 0.82
Ping Latency (ms): 38.75
So her download/upload speeds appear to be between 2 and 3 times faster than mine.
I would welcome any advice on how I can get performance close to what my sister can get on my HH1.5 (if possible), below are the stats from the hub and details of our exchange too - we are less than 1km away. I have spent a bit of time today trying different channels on the hub without success.
Any questions, please let me know. Welcome any advice you can provide.
Many Thanks, John
BT Wholesale information
ADSL status:ADSL Max statusDSL status:21CN WBC status:FTTC status:
Enabled as of 31/03/2000
Enabled as of 31/03/2006
Enabled as of 03/07/2005
Enabled
Available in some areas
Uptime:
0 days, 6:02:27
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
555 / 3,203
Data Transferred (Sent/Received) [MB/GB]:
172.06 / 3.58
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 20.0
SN Margin (Up/Down) [dB]:
14.0 / 28.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Hello imjolly / reed_richards / everyone
As per the "first steps" page
I have an older master socket. There was some sort of phone "splitter" between this socket and the microfilter, I have removed this and restarted the hub. ADSL statistics 14 mins later are below
DSL Connection
Link Information
Uptime:
0 days, 0:14:30
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
691 / 3,435
Data Transferred (Sent/Received) [MB/MB]:
1.10 / 8.80
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
9.5 / 19.5
SN Margin (Up/Down) [dB]:
10.0 / 27.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
I then ran speedtest and got the following results
I have also done the quiet line test, I did not hear any noise on the line.
A couple of further things to add
- previous connection time showing only as 6 hours was due to problems getting to homehub home page (i.e manual reset). Prior to that it had been running for months without re-start, and performance was same as now.
- The master is not the only phone socket, but the microfilter is plugged directly into the master socket now.
I do not really understand why the speedtest results are showing max possible speed of 4Mbps when I can go down the hall to my sisters place and get 6.27Mbps. It is a very large building so I imagine there could be multiple lines in and I happen to be on a slow one?
Welcome any answers, guidance that can be provided.
Thanks

Will my BT infinity get faster

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