Will my iPod be replaced if the screen is coming off, and my warranty is no longer valid?
I want to know if apple will replace my ipod if I no longer have my warranty. The screen is falling off slowly. What should I do?
See http://www.apple.com/support/ipod/service/prices/ for out-of-warranty pricing.
Similar Messages
-
I dropped my iPod touch 4 generation on my kitchen tile and it shattered, like chunks of the screen are coming off. But everything works and I’ve had it for a 1 ½ years now. I don’t have the extended warranty or anything but can I get it replaced somehow? if anyone knows anything please let me know. thank you!
Depending on the extent of the damage, Apple may replace the iPod for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to repair the iPod for less. Do a web search for "ipod repair". Note, though, that if you elect to have the iPod serviced by an unauthorized shop, all further warranty will be void.
Regards. -
My ipod wont charge. The screen flashed white yesterday and now it doesnt work
My ipod wont charge. It died yesterday and when i did the lock home button thing the screen flashed white. After that the dead signal wont even pop up now an suggestion. Its a ipod touch 4 generation, 36gb I tried charging it to my computer, wii,tv, wall plug NOTHING WORKS.!
1. The lock button and home thing WONT WORK.Try:
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT4061 my phone is working however the screen switched itself off and went blank
Hi, I was in the middle of using the internet when the screen went black, the phone still works I can unlock it and hear all the clicks etc but just cant see anything, I have tried switching it off and back on and plugging it into a charger but with no joy. This has happened before and when i took it to the apple store they told me it was because I triple clicked the home button and it went into accessibility mode but I had no recoglection of doing this however the phone was fixed, but the same thing happened this time and I know for certain I never triple clicked the home button. can someone please help as I have had an iphone since september, the 1st one had a faulty button so they replaced it then this one has had problems twice for which I had to travel into the city centre for which is 40 miles away for a problem that has been with the phone. Can say im a not too happy customer at the minute.
I have tried this now and with no avail, you can still here the phone working but no visual from the screen. I have booked an appointment with the apple store to see if I can get this sorted, but once again I have to travel a distance to get this resolved!! not happy to say the least but thank you for your advice.
-
I do know what else to do! I live far away from an apple store so that is out of the question. I got my ipod about two years ago.
I just started having the same problem with my ipod touch. I didn't change anything on my network and my mac desktop is on wi-fi and works fine. I think there was an update on itunes that changed the settings. I went to another network at a bookstore and I got online right away. I have tried to reset and forget the network. It shows the network and I have full coverage but it cannot connect. I need help too!
-
HELP my iphone 4 will not do anything I can't get it to turn on!!!
It is usually given as a communication error between Apple, iTunes (your computer), iPhone. Somewhere they are not communicating, so the iOS you are trying to install cannot be approved by Apple. Trouble shooting steps include, making sure you have Current iTunes installed, make sure your Hosts file of computer is not blocking Apple. Try restoring on another computer.
-
My iPod Nano 6th Gen keeps pausing. It does this sometimes immediately. Sometimes when the screen goes dark. Sometimes after like 15 minutes.
The screen keeps going off and on at random too.
I tried resetting the settings, resetting with the buttons, searching for additional updates, unplugging the headphone and replugging it TIGHT, and new headphones.
Not only is this annoying, but the power is draining MUCH quicker between the screen coming on and having to turn it on to restart it.If a restore of the Nano in iTunes to factory settings does not resolve the issue, it's likely hardware related, meaning you should take or send your iPod in for service.
B-rock -
My plastic lcd screen keeps popping off and I wonder if it is covered under 1 year warranty.
I have a Macbook Pro that is less than a year old. I noticed that the screen kept coming off in the corner and now when I open it, sometimes the bottom corners come all the way off. I tried to press the screen all around, but the adhesive seems to be failing. Is this covered under warranty?
Thank you,
TaraAsk the Genius Bar. But I would suspect that unless there is some evidence of "pry marks" on the case, it will be judged "maufacturing defect" and be covered.
-
how much does it cost to replace a iPod touch 5g. the screen is completely broke and digitiser and theres no front and back camera??
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours. Note the older 16 GB 5G has only a front camera and the other 5Gs (16 GB released late last month and the 32 and 64 GB 5Gs have both front and back cameras)
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit
Identifying iPod models -
I got my ipad2 replaced yesterday. And this new ipad started giving me problem by crashing aps. Then I restored the ipad twice but the problem was still there. I called apple and they fixed it by doing Reset All Settings. But now I have this weird problem. When I open Mail the screen flickers random blue and gray appeared on the screen. I took a video too. Will that happen again? Is it hardware problem? This ipad2 32GB was replaced yesterday and I think it is refurbished. Are replace product refurbished?
There is no way for anyone here to know if your replacement iPad is a refurbished unit. Per Apple's replacement policy, replacements can be refurbished units. If you feel the unit is not working correctly, take it back, let them check it out and if found defective, they will replace that unit.
-
I put my iPod charging, but it wont charge. The Apple logo appears on the screen for five seconds and then it goes off again. Afterwards, it does it again and again and again. I can leave it 1 hour or day charging and it will be doing this the whole time. What should i do????????????????????????????????????????????????????????????????????????????? /
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
and
Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
How much does an 2nd generation ipod cost to fix the screen?
How much does an 2nd generation 8gbs ipod cost to fix the screen?
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself
iPod Touch Repair – iFixit -
Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
My iPod Nano 2nd gen. has a black caterpillar-like shape on the screen when turned off.
It disappears when turned on. It must mean something. I recharged and reset. What else, if anything, should I do?You can work through the remaining five 5 R's of troubleshooting.
http://www.apple.com/support/ipod/five_rs/
It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damage part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock -
I dropped my ipod in coke. The screen keeps going black. Is there anything i can do?
i dropped my ipod in coke. The screen keeps going black. Is there anything i can do?
Your iPod is toast. No amount of dry rice is gonna help.
"Coke" and other carbonated drinks are acidic (carbonic acid), not to mention loaded with sugars and other nastiness.
The acid will "eat" metals, like the lead and tin in solder, most liquids will wreak havoc with the LCD display, and since "Coke" and its cousins are acidic, they are also good electrolytes and will conduct electricity.
You can try filing a claim against your home owner's insurace, but barring that, you're out of luck.
Maybe you are looking for
-
Reading a text file into a clob
Hi guys, I'm trying to read in a text file and store it in an Oracle database as a CLOB. However, I'm trying it with a 200K file and it takes ages and then produces this: java.sql.SQLException: Io exception: Software caused connection abort: socket w
-
SATA DVD Drive disappeared after Install HELP!
I installed Snow Leopard using my second DVD drive in my Mac Pro. After install I tried ejecting the install DVD and it dissapeared but didn't eject the disk... that DVD drive is no longer recognized - I can't option+eject to get it to eject, when I
-
I'm an artist with a number of CDs in the itunes store and most of the customer reviews and ratings are missing or hidden. I know there have been reviews posted but I can't see them on my computer in the itunes store. Anyone have a solution?
-
Anyone know how to keep a child Process from closing when the main Applicaiton is closed
I have a Web based application that needs to use an older version of Java to run it properly . I have been able to sequence this and use a shortcut to call on Iexplorer.exe to open the browser in bubble and have the old version of Java run in the s
-
Passing variants to transaction iview
Hi, is there any possibility to call sap transaction in portal with specified variants? regards Amit