Will my ipod be replaced

Over the past couple of weeks my ipod has been doing some crazy things. Sometimes when i start to play a song the Ipod will hang for a couple of seconds and skip to the next song. Sometimes i can just hit back and it'll play sometimes not. Then if i don't use my Ipod for a couple of days it won't turn on. so i'll hook it up to my computer and then the apple icon will be on and off the screen for about 5 minutes and then ipod will turn on again. Theese issues are very annoying. I don't know if these are valid reasons for a return, i'm afraid apple will test my ipod and it will work fine at the time so they'll just send it back. To make matters worse i took my Ipod out of my pocket tonight and the screen is cracked. I have no idea how i can't remember my pocket getting hit at all. I'm worried apple will think that I'm just trying to pull a fast one on them to get a new screeen.
Is there something i can do to alert them of the real problem? Like if i were to call ahead of time would that do anything?

Just an added deal thats really weird, the screen area that works will slightly expand when i hold down the menu and play buttons simultaneously. So like if the artist is Jimi Hendrix the ipod will show Ji on the screen and then about half of the m when i hold down the buttons.

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