Will my phone be replaced if I go into an apple store if its damaged?

My iPhone 5 is really not working right. The lock button doesn't work properly and whatever was holding the front of the phone on, isn't there anymore. If I go to the apple store will they give me a replacement? And if so how long will it take for me to get a replacement ? My phone seriously is not living up to standards and I new iPhone would be great.

Assuming you haven't caused the damage, and you're still within your hardware warranty, they will fix/replace the phone for you. Depending on whether or not they actually fix it, shouldn't take more than an hour or so once it's your turn to be seen. The best thing to do is make an appointment so they're expecting you and you don't have to wait on others to be helped; this can be done online ( http://www.apple.com/retail/geniusbar/ ) or by calling 1-800-MY-APPLE.

Similar Messages

Can I have the back panel of my iPhone 5s replaced (it is damaged, but the phone is still operational) if i come into an Apple store?

Can I have the back panel of my iPhone 5s replaced (it is damaged, but the phone is still operational) if i come into an Apple store?

I have applecare plus, but this only covers operational issues or 2 accidental issues (ex., water damage, drop and phone operation is affected).
Apple would not be willing to charge me for the back panel and labor involved in replacing it?
Thanks.

HT201441 I found a phone that had been stolen, so I asked apple id to its original owner she said that she had forgotten and replace the apple id, how to solve a problem like this?

II found a phone that had been stolen, so I asked apple id to its original owner she said that she had forgotten and replace the apple id, how to solve a problem like this?

Send the original owner this link.
(120249)

Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

In how many days i can get i-Phone 6, if i order it online from apple store, Tulsa

In how many days i can get i-Phone 6, if i order it online from apple store, Tulsa,OK, USA

In no days at all because you will not be able to order it from the Apple store online if you do not live in the USA and by your user name I am assuming that you don't live in the US?
The US Apple store online will not ship outside the US, so wait until you can purchase the iPhone 6 in India or wherever you are and buy it then.
Anyway, pre-orders for the iPhone started last Friday, so pre-orders now are looking at an October/November delivery date, but forget that because you can't anyway.
Wait until you can get it in your country and then buy it.

If I take my water damaged iPhone 4 into an apple store, will they be able to retrieve my pictures, video and contacts from it?? It currently won't turn on, wondering if there is a way for them to turn it on to do that?

If I take my water damaged iPhone 4 into an apple store, will they be able to retrieve my pictures, video and contacts from it?? It currently won't turn on, wondering if there is a way for them to turn it on to do that?

No, they won't. If the phone won't turn on at all, the only way to even attempt to get information off the flash drive would be to turn the whole thing over to one of those data recovery firms like DriveSaver. You're looking at a couple of thousand dollars, at least.

I wanted to know if i were to come into an Apple store, would you be able to replace my home button with the new one that i bring in?

I wanted to know if i were to come into an Apple store, would you be able to replace my home button with the new one that i bring in?

Nope, since no one here works for Apple I doubt they would let us behind the counter or use their tools.
Do a google search to locate your local store and get a phone number-then call and ask.

If my on/off button isn't working, can I go into the apple store to get a free phone?

I have an iphone 4. My on/off button isn't working, and my phone turns off and on by itself, and it also is making me connect to itunes to restore itself every 10 minutes. If go into the apple store, can I get a free phone?

No. See
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

I have a 4th gen 20G ipod whose hard drive has died. Are replacement hard drives available through the apple store?

I have a 4th gen 20G ipod whose hard drive has died. Are replacement hard drives available through the apple store?

I don't think Apple will do that repair for you, because the iPod is too old. I believe the hard drive type used in 4th gen and older iPods is no longer produced. There may be non-Apple shops who can do the repair, but they may be using a working part salvaged from a used iPod.
If you want to do the repair work yourself, and you are good at such things, this web site has repair guides
http://www.ifixit.com/Device/iPod_Original
(There are probably also YouTube videos on the topic.)
NOTE: There are two hard drive physical sizes. The thick version has two platters, and corresponds to the "thick" iPods (with double storage capacity). A 4th gen 20GB model should be the thin version. The hard drive used in iPods up to 4th gen should work interchangeably, but 5th gen and later iPods use a different type.
I have a 4th gen iPod that started out as a 20GB. The hard drive failed, so I put a compact flash card on an adapter in there. The adapter is like this one (I bought it a few years ago so it's probably not the same seller)
http://www.ebay.com/itm/NEW-Compact-Flash-CF-SSD-To-Toshiba-IPod-1-8-inch-Adapte r-Black-/121174875639
The compact flash card is standard; I bought the cheapest one. I currently have an 8GB card in there, but prices have come down, so I may get a 64GB card soon. It works great with the 8GB card. No more hard drive spin-up delay. Battery lasts longer. It's lighter. And it should be more shock resistant.
The only mod I needed to make on the adapter was to bend over two pins 90º, where you place a jumper to set the drive to "master." The adapter plus CF card is actually smaller and thinner than just original 1.8-inch Toshiba hard drive; I used some thin foam packing material (cut to the right shape) to take up the excess space and ensure the adapter and card did not become disconnected.
The 4th gen iPod has excellent sound, compared to some later iPods.

My ipod touch will no longer download new apps after i updated via apple store.How can i get the updates deleted or correct the problem moving forward?

My ipod touch will no longer download new apps after I updated via apple store.It freezes now when I attempt to download and blanks the app off entirely . How can I reverse the updates or correct the problem moving forward?

Basics from the manual are restart, reset, restore.
Try those

Should i be able to replace my broken ipad in jeddha apple store?

hi apple family
i bought an ipad 2 from sydney apple store more than a year ago.it's no warranty since its been more than a year.my ipad screen has broken down after i have been Bangladesh.I have a plan to visit jeddha in the last of this month.should i be able to replace/fixup my ipad in jeddha apple store? looking for an authentic answer.
Best regards
Irfan.

It should charge independetely from the fact that it you are watching videos or not (at least mine does), eventhough it might take longer.
Are you sure the charger is ok? Mine started giving me some problems and it would charge some times and others it didn't. Therefore I thought it was the computer and not the charger (usually they just burn and death is a quick, not a process). Turns out it was some contact thing. I am sure that you established the right connection to the video watching, but maybe you just seat more confortable in the sofa and the contact is lower...?
Also, people at the apple store did not encourage me at all to buy a more powerful charger. They said it is best to use the same power it came with...

My phone has been changed under warranty by the apple store in germany. ı need a change document to register the phone in my country again. ımeı numbers of old and new must be in the document.you can send an mail in pdf format as soon as possible please.

my phone has been changed under warranty by the apple store in germany.
ı need a change document to register the phone in my country again.
ımeı numbers of old and new must be in the document.you can send an mail in pdf format
as soon as possible please.
your's respectfully.
new phone serial no:DQ******TC0
old phone serial no:DN*******T9Y
Product:
iPhone 4S
Serial Number:
DN*******T9Y
Service Requested:
December 3, 2012
Status:
Repair Complete
<Edited by Host>

No we cannot send it to you because we are users just like you and Apple does not monitor these forums.
But you can find the IMEI numbers yourself. Read the ENTIRE article:
http://support.apple.com/kb/HT4061

Unable to download application app will be available for download when you log into the itues store on your computer

My Ipad 2 keeps asking:-
"unable to download application 'app' will be available for download when you log into the itunes store on your computer"
If i connect it to the computer it is fine for around a week then it starts asking to be connected again, Is their any reason for this? as it is very annoying espicailly when access to a pc is difficult

There is a 20mb file size limit over 3G.
If you can connect via wifi, there is no file size limit.
If that is not what you mean, I have no idea-never heard of or seen a message like you describe.

I have disabled my phone on vacation and do not have my MAC Book with me if i take it into an apple store can they restore it so i can atleast access my phone?

I have disabled my IPhone while on vacation and do not have my MAC book with me and it will not let me restore it on someone elses computer. If I take it into an Apple store can they do this?

More than likely, they can. So long as you're in the same country you live in.

If i bring my apple charger into an apple store will i receive another for free of charge?\

If i bring my apple charger into an apple store will i receive another for free of charge?

Only if it is an genuine Apple Charger ,still in warranty and not user damaged ,Apple will check it out for you
If not all three then no
You can buy a new one

Will my phone be replaced if I go into an apple store if its damaged?

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