Will my plan change?

Right now i have a Droid 2 global that uses 3G and i am still using the Unlimited plan with my dad. My upgrade is due in about 10 days and my dad isnt ready to let go of the Unlimited plan and switch the the (Crappy) Share everything. With that said, if i buy a Droid Incredible 2 or a 4g phone from a 3rd party will it change my plan?

Jocelyn Carroll wrote:
Right now i have a Droid 2 global that uses 3G and i am still using the Unlimited plan with my dad. My upgrade is due in about 10 days and my dad isnt ready to let go of the Unlimited plan and switch the the (Crappy) Share everything. With that said, if i buy a Droid Incredible 2 or a 4g phone from a 3rd party will it change my plan?
What do you mean by a 3rd party? Someone on eBay or a friend, or an authorized Verizon reseller? Bottom line, if you do a subsidized upgrade and sign a new contract, your line (and only your line) will lose unlimited. Other lines on the account will not lose their unlimited unless the account holder changes the plan. Another option is that you could also pay full price for a new phone from Verizon without extending your contract.
Have you looked at your bills to see how much data you actually use? 95% of all people use less than 2GB of data a month, so you have to weigh the idea of paying full price for the phone, or getting it subsidized and losing the unlimited. Planning and doing a little homework is your best friend...

Similar Messages

Will data plan change

Hi all !!..i have both a black berry bold and an iphone 4 which im currently using.i want to switch and use my blackberry for a while but im alittle concern
if my data plan will change after i switch phones?

Technically it will change but price wise is the same. Be aware that the voicemail is different on the iPhone so switching you will lose any voicemail, both ways I believe. If yo have unlimited data now, you won't lose it if you switch between the iPhone and the BB.,

Will Family Plan change affect existing NE2 credit?

I have an older family plan. When I attempt to upgrade any of the phones, it is forcing me to select an individual plan. I assume I just need to change my plan to the current family plan, prior to the phone upgrades.
If I do so before upgrading, will I now lose my existing NE2 credit?
Thanks,
Jim

Your primary line should not lose its NE2 credit, but it may impact the value of that credit. If the new plan costs less, you may now only be eligible for a smaller credit. You should call into CS to confirm the impact of the changes before you make them.

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Problems with Plan Change - Needs Immediate Result

Hello,
I have been a long time Verizon Wireless customer. I have two lines, one of which was assigned to a tablet with a 1gb plan. I maintained this line for the upgrade since my other line has unlimited data. I recently upgraded to the Note 3, and in the process was told that I'd have to establish a new line to accomplish the upgrade. The representative, from Costco, let me know that it shouldn't be a problem transferring the same plan to the newly established line and not to worry about anything going wrong. That night I called Verizon for the first time and worked with a customer service representative who ended up making the problem worse by canceling the tablet line before transferringthe device to the new line. This caused a problem with my sim card, and I have to request a new one because my old was was constantly showing an "aging" status. Even a few days later. The first night consisted of two phone calls to Verizon because the rep mentioned above ended up disconnecting me trying to get over to tech support. The second rep was much more helpful, but wasn't able to do anything and let me know I'd have to work with tech support, but should wait until the next day to allow the sim to "age."
The next day was the 4th of July, so I called back the next day and went through a similar process, spent about 30 minutes with one rep, only to be told my sim was still "ageing" and to talk to tech support. Every time I was connected with tech support it was a minimum 30 minute wait, just to be told that there was nothing they could do, again, and they sent me a new sim card. When i received that sim, at which point it was the following week, I called back and activated my tablet successfully. Hung the phone up and thought all was well, until I saw my balance due the next day. It was nearly double what I usually pay. The representative never informed me that it would default to a prorated amount based on that payment, of 4gb. None of which I need. I called back, again, and was told that I wasn't able to use the old plan I had since it didn't exist anymore. This time the representative was very pleasant, and let me know she'd put a request in to see if the old plan would be possible, given my situation. I was alright with that, and this was the first time I wasn't frustrated after hanging up the phone.
She called me back yesterday letting me know that Verizon isn't willing to allow me to use my old plan, and that there is a new plan options, that is 10 dollars a month. Honestly that was all right, so I called in today to change it to that plan and have it backdated to the date of upgrade to fix my billing issue. During the process of looking up my information, the representative I spoke with today disconnected me. Over the last week and a half I have spent nearly 3-4 hours on the phone with Verizon just trying to fix this issue that was not anything I could have controlled.
The rep at Costco told me I'd have no issues transferring my lien to the new line we opened that day, and the first individual I spoke with on the phone canceled the line too early and further delayed the process by requiring me to request a new SIM card for the tablet. After being disconnected this time, I'm extremely frustrated with the entire situation and Verizon in general. I've been a customer of Verizon for nearly ten years, and for the fist time I am considering moving to another carrier seeing. In that ten year period, I have probably called into customer service less than 5 times. And in the last week and a half I have made more calls, and spent far more time on the phone than every before.
The bottom line is, I need to have the plan changed on my tablet line to something comparable to what I had previously, which was a 20 dollar, 1gb plan with the 10 dollar tablet fee. I need this taken care of ASAP and I need to know it's being done correctly. If Verizon is going to partner with companies like Costco to provide phones to members, and increase their customer base, than these reps need to be better equipped to handle the upgrade process. And it seems that the call centers I have spoken with are a 50/50 shot in terms of reaching someone who is able to do their job effectively and in a timely fashion.
I hope to be contacted with a resolution by today or I will be returning the phone, and looking elsewhere for my wireless needs.
Thank you.
Josh

There is an "undocumented" parameter you need to include in your
page. It MUST be a hidden field value called "p_action". The
form hidden value is either "OK" or "CANCEL" (case sensitive).
Thus, when the form is submitted, this parameter states to
commit the changes. Useful if you have a "Save" button and
a "Cancel" button.

Explain plan change

9.2.0.8 on solaris 10
What are the scenarios that an explain plan will change when using RBO as optimizer_mode
we have a query like :
select * emp where empno=101;
For this query , the explain plan uses the index in the column empno where as the query :
select * emp where empno=501;
doesn't use a index . the time taken for retreival is the same . but why does the explain plan change ?.
Do we have to collect stats when using RBO ?
I tried tracing the above sessions, but couldn't find any diff (just to let you know that I tried )
Edited by: user12046873 on Feb 28, 2010 10:43 PM

It appears you are not using RBO, because using RBO would have resulted in the same execution plans. PERIOD.
Nor should you use RBO, as CBO provides way better execution plans.
You don't post these execution plans, nor how you retrieved them, so no comments are possible.
They need to be the live execution plan from a trace file,+not using explain=+ as that will have tkprof calculate the explain plan.
Sybrand Bakker
Senior Oracle DBA

Explain plan changing after partition exchange

I currently have a data warehouse where I use partition exchange to refresh the data. I'm finding that after a partition exchange of exactly the same data. explain plan changes.
database 11.2.0.2
To demonstrate what I'm doing I simplified the steps.
first I gather stats on the table that will be exchanged and run explain plan
exec dbms_stats.gather_table_stats( ownname=> 'IDW_TARGET', tabname=> 'PROGRAM_DIM' );
Select
FROM IDW_TARGET.ITD_MONTHLY_SUMMARY_FACT A,
IDW_TARGET.GL_PERIOD_DIM B,
IDW_TARGET.PROGRAM_DIM C,
IDW_TARGET.RPT_ENTITY_DIM D
WHERE ASST_SEC_CONCISE_NAME = 'abc'
AND A.GL_PERIOD_KEY = B.KEY
AND A.PROGRAM_KEY = C.KEY
AND A.RPT_ENTITY_KEY = D.KEY
AND B.PERIOD_YEAR >= 2006;
** uses FTS on fact table and runs in 20 seconds. **
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time | Pstart| Pstop | TQ |IN-OUT| PQ Distrib |
| 0 | SELECT STATEMENT | | 25M| 71G| 47105 (1)| 00:09:26 | | | | | |
| 1 | PX COORDINATOR | | | | | | | | | | |
| 2 | PX SEND QC (RANDOM) | :TQ10003 | 25M| 71G| 47105 (1)| 00:09:26 | | | Q1,03 | P->S | QC (RAND) |
|* 3 | HASH JOIN | | 25M| 71G| 47105 (1)| 00:09:26 | | | Q1,03 | PCWP | |
| 4 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 5 | PX RECEIVE | | 4551 | 1773K| 103 (0)| 00:00:02 | | | Q1,03 | PCWP | |
| 6 | PX SEND BROADCAST | :TQ10000 | 4551 | 1773K| 103 (0)| 00:00:02 | | | | S->P | BROADCAST |
| 7 | PARTITION RANGE SINGLE | | 4551 | 1773K| 103 (0)| 00:00:02 | 1 | 1 | | | |
| 8 | TABLE ACCESS FULL | RPT_ENTITY_DIM | 4551 | 1773K| 103 (0)| 00:00:02 | 1 | 1 | | | |
|* 9 | HASH JOIN | | 25M| 61G| 46999 (1)| 00:09:24 | | | Q1,03 | PCWP | |
| 10 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 11 | PX RECEIVE | | 184 | 35696 | 5 (0)| 00:00:01 | | | Q1,03 | PCWP | |
| 12 | PX SEND BROADCAST | :TQ10001 | 184 | 35696 | 5 (0)| 00:00:01 | | | | S->P | BROADCAST |
| 13 | PARTITION RANGE SINGLE | | 184 | 35696 | 5 (0)| 00:00:01 | 1 | 1 | | | |
|* 14 | TABLE ACCESS FULL | GL_PERIOD_DIM | 184 | 35696 | 5 (0)| 00:00:01 | 1 | 1 | | | |
|* 15 | HASH JOIN | | 25M| 57G| 46992 (1)| 00:09:24 | | | Q1,03 | PCWP | |
| 16 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 17 | PX RECEIVE | | 4085 | 6829K| 1334 (1)| 00:00:17 | | | Q1,03 | PCWP | |
| 18 | PX SEND BROADCAST | :TQ10002 | 4085 | 6829K| 1334 (1)| 00:00:17 | | | | S->P | BROADCAST |
| 19 | PARTITION RANGE SINGLE| | 4085 | 6829K| 1334 (1)| 00:00:17 | 1 | 1 | | | |
|* 20 | TABLE ACCESS FULL | PROGRAM_DIM | 4085 | 6829K| 1334 (1)| 00:00:17 | 1 | 1 | | | |
| 21 | PX BLOCK ITERATOR | | 71M| 45G| 45650 (1)| 00:09:08 | 1 | LAST | Q1,03 | PCWC | |
| 22 | TABLE ACCESS FULL | ITD_MONTHLY_SUMMARY_FACT | 71M| 45G| 45650 (1)| 00:09:08 | 1 | 141 | Q1,03 | PCWP | |
Predicate Information (identified by operation id):
3 - access("A"."RPT_ENTITY_KEY"="D"."KEY")
9 - access("A"."GL_PERIOD_KEY"="B"."KEY")
14 - filter("B"."PERIOD_YEAR">=2006)
15 - access("A"."PROGRAM_KEY"="C"."KEY")
20 - filter("ASST_SEC_CONCISE_NAME"='abc'')
drop table PELPROGRAMDIMALLDATA; -- Start fresh here and drop the partition that will be exchanged
create table PELPROGRAMDIMALLDATA as select * from PROGRAM_DIM; -- going to use exact same data for partition exchange (only one parition)
alter table PELPROGRAMDIMALLDATA add constraint CON_342 unique ("VALUE" ) using index ;
alter table PELPROGRAMDIMALLDATA add constraint CON_343 primary key ("KEY" ) using index ;
exec dbms_stats.gather_table_stats(ownname=>'IDW_TARGET', tabname=>'PELPROGRAMDIMALLDATA');
alter table PROGRAM_DIM exchange partition ALL_DATA with table PELPROGRAMDIMALLDATA excluding indexes;
** rebuild indexes **
** explain plan for same statement uses nested loop**
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time | Pstart| Pstop | TQ |IN-OUT| PQ Distrib |
| 0 | SELECT STATEMENT | | 2637K| 7514M| 33428 (1)| 00:06:42 | | | | | |
| 1 | PX COORDINATOR | | | | | | | | | | |
| 2 | PX SEND QC (RANDOM) | :TQ10003 | 2637K| 7514M| 33428 (1)| 00:06:42 | | | Q1,03 | P->S | QC (RAND) |
|* 3 | HASH JOIN | | 2637K| 7514M| 33428 (1)| 00:06:42 | | | Q1,03 | PCWP | |
| 4 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 5 | PX RECEIVE | | 4551 | 1773K| 103 (0)| 00:00:02 | | | Q1,03 | PCWP | |
| 6 | PX SEND BROADCAST | :TQ10000 | 4551 | 1773K| 103 (0)| 00:00:02 | | | | S->P | BROADCAST |
| 7 | PARTITION RANGE SINGLE | | 4551 | 1773K| 103 (0)| 00:00:02 | 1 | 1 | | | |
| 8 | TABLE ACCESS FULL | RPT_ENTITY_DIM | 4551 | 1773K| 103 (0)| 00:00:02 | 1 | 1 | | | |
|* 9 | HASH JOIN | | 2637K| 6511M| 33324 (1)| 00:06:40 | | | Q1,03 | PCWP | |
| 10 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 11 | PX RECEIVE | | 184 | 35696 | 5 (0)| 00:00:01 | | | Q1,03 | PCWP | |
| 12 | PX SEND BROADCAST | :TQ10001 | 184 | 35696 | 5 (0)| 00:00:01 | | | | S->P | BROADCAST |
| 13 | PARTITION RANGE SINGLE | | 184 | 35696 | 5 (0)| 00:00:01 | 1 | 1 | | | |
|* 14 | TABLE ACCESS FULL | GL_PERIOD_DIM | 184 | 35696 | 5 (0)| 00:00:01 | 1 | 1 | | | |
| 15 | NESTED LOOPS | | 2642K| 6035M| 33318 (1)| 00:06:40 | | | Q1,03 | PCWP | |
| 16 | BUFFER SORT | | | | | | | | Q1,03 | PCWC | |
| 17 | PX RECEIVE | | | | | | | | Q1,03 | PCWP | |
| 18 | PX SEND ROUND-ROBIN | :TQ10002 | | | | | | | | S->P | RND-ROBIN |
| 19 | PARTITION RANGE SINGLE | | 420 | 702K| 220 (0)| 00:00:03 | 1 | 1 | | | |
| 20 | TABLE ACCESS BY LOCAL INDEX ROWID| PROGRAM_DIM | 420 | 702K| 220 (0)| 00:00:03 | 1 | 1 | | | |
|* 21 | INDEX RANGE SCAN | PROGRAM_DIM_IX20 | 420 | | 3 (0)| 00:00:01 | 1 | 1 | | | |
| 22 | PARTITION RANGE ALL | | 6299 | 4201K| 33318 (1)| 00:06:40 | 1 | 9 | Q1,03 | PCWP | |
| 23 | PARTITION LIST ALL | | 6299 | 4201K| 33318 (1)| 00:06:40 | 1 | LAST | Q1,03 | PCWP | |
| 24 | TABLE ACCESS BY LOCAL INDEX ROWID | ITD_MONTHLY_SUMMARY_FACT | 6299 | 4201K| 33318 (1)| 00:06:40 | 1 | 141 | Q1,03 | PCWP | |
| 25 | BITMAP CONVERSION TO ROWIDS | | | | | | | | Q1,03 | PCWP | |
|* 26 | BITMAP INDEX SINGLE VALUE | ITD_MONTHLY_SUMMARY_SK09 | | | | | 1 | 141 | Q1,03 | PCWP | |
Predicate Information (identified by operation id):
3 - access("A"."RPT_ENTITY_KEY"="D"."KEY")
9 - access("A"."GL_PERIOD_KEY"="B"."KEY")
14 - filter("B"."PERIOD_YEAR">=2006)
21 - access("ASST_SEC_CONCISE_NAME"='abc')
26 - access("A"."PROGRAM_KEY"="C"."KEY")
exec dbms_stats.gather_table_stats( ownname=> 'IDW_TARGET', tabname=> 'PROGRAM_DIM' );
** explain plan for same statement uses full table scan**
see first explain plan
Since the stats were not gathered after the partition exchange I would imagine that they would still be used.
Edited by: user12198207 on Feb 7, 2012 8:13 AM
Edited by: user12198207 on Feb 7, 2012 9:47 AM

Locking stats did not make any difference. Also, I deleted the stats at the global level leaving just partition stats and it continued to use the nested loop which takes 15+ minutes instead of 20 seconds with the FTS.
In my original situation it listed the stats at the global level as stale after the partition exchange. But after I removed many of the steps and use just what's described in this posts.
select * from dba_tab_statistics
where table_name='PROGRAM_DIM';
shows stale stats=no for both global and partition. Kind of unexpected. Further digging in shows that is just determined by a case statement.
from dba_tab_statistics view ddl
case
when t.analyzetime is null then null
when ((m.inserts + m.deletes + m.updates) >
t.rowcnt *
to_number(DBMS_STATS.GET_PREFS('STALE_PERCENT',
u.name, o.name))/100 or
bitand(m.flags,1) = 1) then 'YES'
else 'NO'
end

Appauled, prepaid plan change

I just got off the phone with your customer service team. I had noticed I needed more data, so I decided to do a plan change online through "My Account" I switched from an old play $50 unlimited talk text and 1gb data that does not offer increases in data. I clicked the standard plan and added the 3gb Data Bridge pack. Clicked confirm and all of a sudden my data did not work, my phone worked though. I went to look at my detailed usage and all of a sudden I was getting charged $.25 a minute. I had added $20 after the plan change in case it needed to cover that Data Bridge since I just started a new month. Ive had this phone for a while now. So I immediately contacted customer service (I hope you record and monitor your phone representatives) and asked him what was going on, I was tole "cause i changed my plan" which does not help. I asked him what needs to be done, he said he needed to put in a credit request. I then asked him if that would get my phone back to normal usage, he said no. I asked what good is a credit on my account while I am being charged $.25 on my account every minute, I explained I need this fixed. I told him if I gotta pay something or whatever I had to do I would, this is for business, I am a field I.T. tech and it is my lifeline. I am out of state 5 out of 7 days a week. That is why I chose Verizon, great coverage. He then went back to speaking about the credit so I asked him what happened to cause this, he said cause I changed my plan I would be charged by the minute with no data until I paid the plan. I told him this is not right cause I have to pay another month when I just paid mine 2 days ago. He wanted to continue to go on about how I made a mistake, when I told him there is nothing during this process that would cause me having to pay another $65 on top of the $50 I paid 2 days ago to add data. I told him this is getting nowhere, asked what I had to pay to get things back to normal cause there has to be a way. He said I could, but once again continued on about a credit request for the $.25 calls but I would not receive a refund or fix for having to pay $115 for a months of service paid its pre paid??? I told him lets just pay this, he told me okay but once again started to tell me I made the mistake. I asked for a supervisor but he denied, I told him just let me pay whatever balance he said that would get things working, he kept saying "but sir" and by this time I was mad to I yelled at him to let me just pay it, he said "listen to me" and I told him let me pay the thing (yelled) and he hung up on me. (This is the craziest customer service call I have ever been on, I am a professional and expect professional manor in any customer service position). I called back after taking a few deep breaths and got a very sweet female who right off the jump knew that the system works that way and she will get me going and I asked if I could just deal with the whole refund thing later cause the last call just took it out of me, she said no problem and got me going. Problem still lies with your customer service employee, and the fact that you charged me like that for a change without notifying me I would fortify my previous service and begin a new one when all I wanted was more data added, the change should have been processed the next month like I expected any plan change would process or it would pro-rate. If this is how the Verizon works I will gladly change providers, I've already wasted money with you. This just doesn't seem right to me and needs to be fixed ASAP, I work 50-60 hours a week and have a family an the last thing I have time for is these things, so when I call it would be nice to have someone who wanted to be at work and not treat customers like trash. If it wasn't for your second customer service agent I spoke with I would leave in a heartbeat, funny thing is my whole company uses you that's why I started with you, I expected more figuring I pay hard earned money for a simple service, solutions and kindness.

I just had the exact same thing happen and it is infuriating. Instead of apologizing for their computer system and crediting the account, they act like you did something wrong. And how do you contact someone who actually cares? They all seem to just parrot ridiculous excuses instead of owning up to the problem and doing something about it. Pathetic.

How can I view the details of a pending plan change?

I received a flyer saying I could probably save some money if I came in and changed plans. I went to my local Verizon store and met with an associate who set me up with a new plan to start next billing cycle. He didn't give me any paperwork and I can only find the details for the current plan. How can I view the details for the new one?

Hello pitviper1091!
I apologize that you did not receive a receipt in the store. You cannot view a future dated plan change on My Verizon, until the date that it goes into effect. It should go into effect on your new bill cycle. You could return to the store to request a copy of the paperwork, or we could assist you in checking your account to confirm what changes will occur.
MichelleH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Online Plan change doesn't take effect!

After over a decade and a half of being with AT&T I switched here. Last month I changed my plan online (minutes) . When I submitted the change last month, the message said "It will take effect next cycle on 05/10/2011". Now I see my next bill now, and the plan has not changed! I just tried calling customer service and they've some technical issues and can't pull up any billing info temporarily ! I just don't understand when I saw it said the plan change was confirmed and it will take effect and now it's the same plan ! So now I did it again and it says now it will take effect 06/10/2011! This time I printed the daamnn thing to make sure there's nothing funky going on! I'm really ticked off.

Personally, I would make the plan change immediate and just pay the prorates since you are wanting the plan changed and you are having trouble with getting it changed on the next billing cycle

Unlimited plan changed without authorization

>> Subject edited for brevity and duplicate post removed to comply with the Verizon Wireless Terms of Service See My Unlimited Plan changed without my authorization! <<
Message was edited by: Verizon Moderator

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

Im confused about my plan change soon because of this

OK i spoke with an instore rep about making changes to my calling plan on Saturday and the rep told me if i were to make changes to my plan i would no longer have the connect plan (which is what i have currently), then i call Verizon yesterday over the phone because i have to terminate a line on my account, she told me i can still keep my plan and go down to a individual plan with the connect plan and i told her thats not the what the in store rep told me. So who is really telling the truth here? Because i was under the impression i wouldn't have the plan anymore and now im being told i am???

It could have been a misunderstanding. Unfortunately, if you choose to change your plan to an individual line you will have to change to a new plan. The connect plan is discontinued, I apologize for the misunderstanding.

Upgrade Plan Change - Fraud Bait & Switch

Last month I decided to switch from a basic phone to a smart phone. My employer offers discounts with both Verizon and AT&T. As I was no longer under contract with Verizon, my current provider, I first called AT&T to see what kind of plans they had available. I was offered a free iphone, unlimited talk/text, and 2 gigs of data for a base price of $60, with an additional 20% employer discount. I called the Verizon customer care number (1-800-922-0204) to compare plan options and here's what happened:
5/13/14 - Spoke to Marisa, customer Care Representative
She extended the following offer - iphone 4s for .99, unlimited talk/text, 2G data for $60 base price, 20% employer discount, additional 20% loyalty discount, and waived upgrade fee. Additional costs included phone tax and shipping costs. We were cut off before finalizing the order, so we had a second conversation that same day, wherein the details of the offer were explained again... $60 base, 20% employer discount, 20% loyalty discount, waived upgrade fee.
I agreed to the plan and ordered the phone. Marisa told me she would call back once I had completed the set up of the phone to confirm changes.
I received the phone and set it up. No call from Marisa. I logged on to My Verizon to see that my old 450talk/text plan was still in place and that while my new device was listed, no plan changes had been made.
5/15/14 - I called Customer Care and asked for Marisa. I was told a rep would have to email her and have her call me. Later that day I received Marisa's call. I informed her that my plan hadn't been changed. I reiterated the plan details as she had explained them to me... unlimited talk/text, 2G data for $60, plus 20% employer, and 20% loyalty discount. She confirmed all of the details and said she would apply the changes to my account immediately. She indicated that I would be able to see details of the changes on my next bill and that she would make the new data plan retroactive to the beginning of my billing cycle to cover any data costs between my phone's initial set up and the final plan change.
6/15/14 - I received my bill where I was charged for the full amount. No 20% employer discount was listed. No 20% loyalty discount was listed. I was charged for the full upgrade fee.
6/16/14 - I called Customer Service and spoke to Michael to correct my bill. I was informed that my plan was not eligible for the employee or loyalty discounts. As this was in direct conflict with the offer I had accepted, I asked to speak to a supervisor. I was then transferred to Jessie. Jessie informed me that she would email Marisa's supervisor and ask them to contact me.
6/18/14 - After receiving no communication from Marisa, her supervisor, Jessie, or any other manager, I called customer support once again, this time speaking to Tyler. I was given the same run around and asked to speak to a supervisor once again. This time I spoke to Kaylee. Kaylee informed me that they would not honor the terms of the plan that Marisa, an authorized representative, had confirmed with me on three separate occasions, stating that Marisa had made the offer in error and that the contract I had accepted did not include these terms. She also said that because I was past the 14 day return/cancellation window, I was bound by the contract as it stood, without any additional discount. I asked to speak to her manager and she initially said I would receive a phone call within 24-48 hours. I asked for the names of people I had dealt with and the notes on my account. She refused to email a copy of the account notes or read them to me. She refused as well to give full names of anyone that I had had dealings with. When I tried to confirm when I should expect to receive a phone call, she now informed me that it would be 24-72 hours.
I was offered a plan by an authorized representative. I didn't haggle, prompt, or ask for additional discounts... I simply detailed a competitor's plan and asked if they could match it. The Verizon offer was explained in detail THREE times before I accepted. I called immediately when things didn't look correct (within the 14 day window) and was told they would be fixed. Then I was told to wait to see details on my bill, which conveniently arrived AFTER the return/cancellation window of 14 days.
This is an obvious BAIT & SWITCH and constitutes FRAUD. I will be awaiting a call from a manager. If they do not honor the plan initially offered, I have every intention of taking this matter to either arbitration or small claims court.
Sec. 238.2 Initial offer.
(a) No statement or illustration should be used in any advertisement which creates a false impression of the grade, quality, make, value, currency of model, size, color, usability, or origin of the product offered, or which may otherwise misrepresent the product in such a manner that later, on disclosure of the true facts, the purchaser may be switched from the advertised product to another.
(b) Even though the true facts are subsequently made known to the buyer, the law is violated if the first contact or interview is secured by deception. [Guide 2]
Federal Trade Commission Act
Section 5: Unfair or Deceptive Acts or Practices
Deceptive Acts or Practices
An act or practice is deceptive where
• A representation, omission, or practice misleads or is likely to mislead the consumer;
• A consumer’s interpretation of the representation, omission, or practice is considered reasonable under the circumstances; and
• The misleading representation, omission, or practice is material.

Start filing.

Planned changes-mm04/mm14

Hi,
Any one can say me what is Planned changes and why it is used.
Thanks,
Anitha

Dear Anita,
MM04 displayes change documents.
MM14 displayes Planned change documents.
http://help.sap.com/saphelp_nw2004s/helpdata/en/2a/fa01f7493111d182b70000e829fbfe/frameset.htm
Many commercial objects are frequently changed. It is often useful, or even necessary, to be able to trace the changes made. If changes are logged, you can find out at any time, what was changed and when and how the change was made. This can sometimes make the analysis of errors easier. In financial accounting, for example, change documents are used to make auditing possible.
Changes are logged in change documents, which can be created for actual or planned changes.
If changes are not yet to be made, but are planned, they can be logged as planned changes. A planned date for the changes can be specified. The planned changes can be analyzed and copied into the tables. You must program the copy yourself.
Hope this will help.
Regards,
Naveen.

I feel that Verizon has conducted and treated a long time customer just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plu

I feel that Verizon has conducted and treated a long time customer in a predatory manner just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plus the charge for the convertion to a new plan. I called today and I cancelled the plan so I 'm being charged another fee for the plan change. I have really enjoyed working with Verizon but I will have to start looking for another provider.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Will my plan change?

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