Will not convert a PDF file to Word

Since Wednesday, 12/10, I have not been able to convert a PDF file to Word.  We have a paid subscription to do that and it looks like our account is active and in good standing.  This is very frustrating.  Who do I contact for technical support.

Sorry, not sure what that means.  Do you mean to convert on the website?  If that is so, it won't convert there either - as I tried this morning.
If mean something else, please forward the website address.
Thank you, Kathy

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