Will not download or install apps.
IPhone 4 connected via WiFi at home. It will not update old apps, load or install new apps. I can still download updates and apps via itunes on my computer and then sync them to iphone. When I try to download a new app, the icon appears briefly on the screen showing it's waiting. After a few seconds, it disappears.
Basic troubleshooting steps outlined in the User Guide are restart, reset, restore.
Have these been tried?
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I bought a Mac PowerBook in 2008. It came with InDesign CS3. I did not use it. My computer was stolen in 2014. I had backed up the hard drive. I reinstalled on my new Mac laptop. I want to use the CS3 now. It will not download or install. What do I do?
From where are you trying to download it?
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My iPad2 will not download and install iOS6!!!!! I have tried over 4 times, powered off, etc HELP!!!!!
OTA or iTunes? Yesterday I used iTunes to update the wifey's with no issues. What are the symptoms?
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Mountain lion will not download thru the apps store. It has been purchased and redeemed. I have set my energy settings appropriately so computer will not turn off during download as Verizon offers a connection that is very slow. I have set the display to go to sleep (which I have set so I have to sign in again). When I sign in again, Mountain Lion OSX has disappeared from the launchpad. I have tried this several times. I do have Norton Internet Security on my Mac Air. I turned off the idle time scan on the Norton and tried again. Same results. Anyone?
Ask anyone around here, and they will tell you quite differently. AV software will slow down your computer, can be incompatible with software you use, can cause kernel panics and other problems. It is unnecessay since OS X has it's own protection built-in. AV software can no more tell the difference between safe and unsafe sites on your browser than could an elephant.
But, hey, who am I to argue with your tech person? Please, don't let me sway your opinion. How about a visit to:
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.) -
I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!
In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene -
My iPad is connected to my computer, but it still will not download newly purchased apps. It is prompted me to connect to itunes or use a wifi setting (which I do nto currently have). What can I do?
My iPad is connected to my computer, but it still will not download newly purchased apps.
Launch iTunes with the iPad connected to your computer.
Select the iPad under Devices in the source list left side of the iTunes window.
Select the Summary tab from the menu.
Deselect: Sync with this iPad over Wi-Fi
Quit then relaunch iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have update software that will not download or install it says I need Wi-Fi and I do I have tried several times
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT201364 Mavericks will not download or install...
Mavericks will not download or install... Macbook Pro 17, early 2009, plenty of memeory... Clicking the download or install button shows button depression, but no response otherwise, and download never happens. Any idea as to what is wrong???
Basic troubleshooting steps outlined in the User Guide are restart, reset, restore.
Have these been tried? -
Paid for Photoshop Touch for iPad but it will not download and install
I paid for Photoshop Touch for iPad2 but it will not download and install
ibarrien
I tried to download from App Store directly to iPad2. I and I have an icon on the desk top but it is greyed out. When I go back to the install page the box saya "installing" but that is also greyed out. Pushing the U[date button brings up a message "Photoshop TOUCH CANNOT BE INSTALLED AT THIS TIME.RETRY' how ever many time I retry I get the same message. Harry2320468
Thanks
harry -
Application will not download and install.
I have an application package that will not download. I keep seeing "Calling back with empty distribution points list" in the LocationServices.log. I also see CTM job {XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX} suspended in the Content TransferManager.log.
So the issue is the client can't find the content on the distribution point I'm guessing. I have confirmed that the package has been distributed to the distribution point. I have removed the package and added it back to the DP. I have also checked the Boundaries
and I think they are set up correctly. I have boundaries that are setup as IP ranges. Those boundaries have been added to a Boundary Group. Under my distribution point I added my boundary group to the distribution point. I then created
a distribution point group that contains all of my distribution points. I would like to see if anyone has any other suggestions for settings to check. I searched Google and did not fine anything very helpful.
Thank youhere is where it started.
Requesting content JB10000D.2, size(KB) 173105, under context System with priority Low ContentAccess 1/13/2015 3:14:12 PM 232 (0x00E8)
User policy requested with no user credentials. ContentAccess 1/13/2015 3:14:13 PM 232 (0x00E8)
Invalid user. ContentAccess 1/13/2015 3:14:13 PM 232 (0x00E8)
Submitted CTM job {5C37EB7F-8D1F-476C-9B33-52BD455F7D1A} to download Content JB10000D.2 under context System ContentAccess 1/13/2015 3:14:13 PM 232 (0x00E8)
Successfully created download request {A68AE5CF-5B62-4AA8-9A0F-13FBA63C9CCE} for content JB10000D.2 ContentAccess 1/13/2015 3:14:13 PM 232 (0x00E8)
Location update from CTM for content JB10000D.2 and request {A68AE5CF-5B62-4AA8-9A0F-13FBA63C9CCE} ContentAccess 1/13/2015 3:14:14 PM 9212 (0x23FC)
Download request only, ignoring location update ContentAccess 1/13/2015 3:14:14 PM 9212 (0x23FC)
Location update from CTM for content JB10000D.2 and request {A68AE5CF-5B62-4AA8-9A0F-13FBA63C9CCE} ContentAccess 1/13/2015 4:05:32 PM 2528 (0x09E0)
Download request only, ignoring location update ContentAccess 1/13/2015 4:05:32 PM 2528 (0x09E0)
Location update from CTM for content JB10000D.2 and request {A68AE5CF-5B62-4AA8-9A0F-13FBA63C9CCE} ContentAccess 1/13/2015 4:05:41 PM 10004 (0x2714)
Download request only, ignoring location update ContentAccess 1/13/2015 4:05:41 PM 10004 (0x2714)
Location update from CTM for content JB10000D.2 and request {A68AE5CF-5B62-4AA8-9A0F-13FBA63C9CCE} ContentAccess 1/13/2015 4:27:32 PM 3220 (0x0C94)
Download request only, ignoring location update ContentAccess 1/13/2015 4:27:32 PM 3220 (0x0C94) -
Active X and Plugin will not download or install
I am trying to open a pdf document. Program says I must update Active X and Plugin. It will automatically take me to the page. The instructions say to right click and save target as... but it will not download. I am using both Windows 7 Ultimate on my desktop and Windows 8 on my laptop
The only Adobe software that has a separate installer for the plugin and ActiveX is Flash Player.
In order to view a PDF you need Adobe Reader; download it from http://get.adobe.com/reader/enterprise/ -
Win 7 Home Premium. Photoshop CC was crashing constantly and some features would not work properly. I uninstalled and now cannot get it to reinstall from the CC Website, Photoshop CC does not appear in the CC Desktop app. In the past I have been directed to a page where I could directly access the download, but I cannot find that page.
ShowLowAZ please try utilizing a different web browser. As an alternative please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install directly from the Creative Cloud Desktop application.
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Lion will not download from install screen
I'm selling a mid-2007 MacBook. I erased the hard drive, then restarted with command-R. This brought up a few options, including to install OS X Lion. I got on wifi, signed into my App Store account for the download, and clicked through to the install screen. But the progress bar on the download has not progressed at all in 45 min. It says "Downloading additional components. Your Computer will restart automatically." Could anybody explain this?
Thanks!You cannot install your copy of Lion on the machine. Do the following instead.
What to do before selling or giving away your Mac
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Include the original discs that came with the computer and your Snow Leopard DVD as well when you sell or give it away. -
Premier Pro, After Effects will not download, all other Apps available
Running Windows Vista, SP2, 32-bit, Mozilla Firefox latest updates.
At creative.adobe.com/apps, click on Pr or Ae "download." Neither download works.
The installation window for AAManager.exe pops up, ask to "Run" or cancel. Click on
"Run. It runs, initializes and AAM appears with 14 of 16 apps.
Installed a few Apps that are available. Prelude works fine after install. So, it appears to be App
specific.
Premier Pro and After Effects do not appear in AAM. Cannot install as a result.
Running a tight deadline. Appreciate help to quickly resolve this issue.
Zero error messages generated. Running CS Complete subscription service.Yourrearipoff actually Mylenium is correct. I would recommend reviewing Not all apps displayed for download | Creative Cloud desktop app which discusses the need for a 64-bit OS as well as meeting the system requirements in order to download and install applications. A complete list of system requirements can be found at System requirements | Creative Cloud.
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I bought a Ipad 2 in the US but it will not download some UK apps
I bought a Ipad 2 in the US, on my return to England I find that I cannot download some english apps. example BBC iPlayer apps dowmload comes up with request denied. Is there a diffrence between a Ipad sold in the US and one sold in the UK? Is there a solution?
I lived in Florida when I bought the Ipad and registered the Ipad to my US address.including the credit card. The ipad was setup via the US apps store. Yesterday I updated my registation with my uk address and uk credit card.
If I try to down load a UK app I get the message - request denied and then it transfres me to the US apps store.
I suspect that if the apps are not listed on the US apps site then I get the request denied message.
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