Will not factory reset!!!

I've been getting the notices to install update to 4.0.4. When I begin the install the phone will automatically restart and go to this black screen with white google logo....and just freeze there forever. I've tried this a bunch of times always the same result.
So I did what verizon told me to do and that is to do a factory reset. Went into the settings app and did factory reset, but my phone did the same thing again!! It just has a black screen with white google logo and it just stays like that forever!!!! I tried this many times too all with the same result.
Then I tried doing the alternate method of a factory reset as shown here: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=51446#alternate
The alternate method also has the same result too in which there is a white google logo on a black screen.
Can anyone tell me how I can get this phone to do a factory reset????
I feel like my only options is >Post edited to comply with VZW ToS< or get a crappy refurb phone. What do you guys think I should do?
Message was edited by: Verizon Moderator

Tidbits,
Would you know what my problem is....? I have an unmodified Samsung Galaxy Nexus and I've had all kinds of issues with installing the IMM76K over the air. I've been getting the install notices and when I click install, it reboots, but the only thing I see is a black screen with a white google logo and it'll stay on this screen forever. Only way to reset is to pull out the battery. I've tried this multiple times all with the same result. Finally, I gave up and did as recommended by Verizon and that was to do a factory reset. Interestingly (or unfortunately), when I do the factory reset, it restarts and all you see is a black screen with white google logo and it stays on this screen forever. Only way to get out of it is to pull out the battery. I tried the alternative method of factory reset which is to hold down the power and volume buttons, but I got the same result too, in which it freezes on a black screen with white google logo.
Can you please tell me what might be wrong with my phone. Again, my phone is not modified in anyway. Thanks.
It seems like something is wrong with my system, or my bootloader. Additionally, my phone has really been solid, no dropped calls, no loss of reception, nothing weird, so I'm really hesitant in getting a refurb phone that might have additional problems.
Anyhelp from anyone would be greatly appreciated. Thanks!!!!!

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