Will not give me my purchased songs
I purchased an album before authorizing this PC, it started to download 3 songs at once, then stopped. I couldent figure out what happened to I closed itunes. after reopening I read how to authorize and did it, but my album is not downloading, and it took my money off my account, can anyone help me?
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i Tunes will not let me play purchased songs from a computer that is broken, and which has a previous e-mail address. I am at my wits end, as whenever I try to play the songs I receive a message to authorise the computer I am using with my dead e-mail address. I end up in a mess, changing I-Ds, etc. I have paid an IT company to sort things out, with some success, but still I keep getting thiese messages. Surely iTunes should be less complex than this. I am not brilliant with IT, but not at all stupid. Any suggestions please?
1. The forum suggestions and feedback section is not the proper section of this forum, as you question/issue is not an idea or feedback about this forum.
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Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. When I try and play them I get the message "this computer is not authorised to play this song, authorise your computer now". Any ideas?
Hello, quckvic.
Thank you for visiting Apple Support Communities.
You will need to reset your Apple ID password via the steps in the first article below. Take a look at the option that refers to answering the security questions. Since you do not have access to the email account and if you are unable to answer the security questions, see the second article.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
Contact Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
My computer is already authorized. However, iTunes will not allow me to play songs that i have already purchased.
Click here and follow the instructions, or if only a small number of songs are affected, delete and redownload them if doing so is free in your country.
(83666) -
My App Store shows 3 updates but when I go to it the screen is blank. It will not give me the option to update all or one at a time, it doesn't show the apps at all.
Many people are having this problem for the last couple of days. This is a problem that Apple has to fix. If you look around the forum, you will see many, many discusssions about this and they have been going on for a few days.
According to Fly150 in another discussion, this is a workaround - for the time being.
If you want to update the Apps while waiting for Apple to fix Updates:
1. Go to App Store
2. Select Purchased
3. Select All
4. Scroll down to find the Apps showing update
5. Select update on the Apps
This should update the Apps and get rid of the update count in App Store. -
I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator -
Recently I have not been able to purchase songs from my iTunes on my phone, but can purchase apps with no issue. Has anyone else experienced this issue?
If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access? -
Could anybody offer me advice on what I can do to reinstall mountain lion on my daughters imac as my ex wiped the whole computer via find my iphone and will not give me the 4 digit passcode ? Any help and advice would be greatly appreciated..
Take it to an Apple Store, have proof of purchase with you.
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HT1491 after buying songs from itune it will not let me download the songs
After buying songs from itune it will not let me download the songs to my ipad
Hello there, Kimmy196640.
The following Knowledge Base article offers up some great recommendations for making sure the download just wasn't interrupted:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the issue persists, then you can use the information in this article for downloading your purchased content:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Itunes will not add to library some song I bought.
Itunes will not add to library some song I bought. The PC is a new computer. How do I fix this?
Diesel vdub asked a question which you have answered yourself, although you don't appear to realise it.
He/she (sorry diesel, I don't know) asked: "Is the song actually on the computer?" and you stated that: "I transfered all songs onto the new computer" and "I looked in the folder but the songs just cant be found" so the copy hasn't worked.
You also mention manually copying, as opposed to a previous (presumably different) method.
How are you trying to copy these songs? Do the copy first and make sure that works. If your first method doesn't work, try a diifferent one - such as the manual copy you referred to (copying onto a memory stick, card, disc etc. etc.)
Until you sort out why your method of copying hasn't worked, everything else you "try" is a waste of time. -
I want to add new songs to my ipod. When I set it up with itunes years ago I had a different computer that I no longer have. Now it will not let me add new songs to my ipod shuffle without erasing everything that is already on it. Help!!! Is there any way around this?
Yes, I was aware of this but the phrase "Any items imported from audio CDs or acquired from other sources will not copy from your device to the iTunes library." is what worries me. Will this eliminate my Notes, Calendar Events, etc or will it apply mostly just to the music?
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I installed iTunes on new laptop and it will not allow me to put songs to my phone
I installed iTunes on new laptop and it will not allow me to put songs to my phone
Make sure you have the latest version of iTunes, which is available here -> http://www.apple.com/itunes/download/
Then try following the steps in this Apple article to create an account without a credit card -> Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
Is there any way that I can put the 600 songs that are stored on my old PC onto my new PC? My iPod has the 600 songs on it but my iTunes will not let me add the songs onto the iTunes on the new computer.
Yes.
You should have copied everything from the old computer to the new one.
Type "move itunes library" into the google search bar -
ITunes match will not load and sync the songs
iTunes match will not load and sync the songs on my mac or pc. seam iTunes is trying to load without success, and this since days.
same problem for me, and has been for two weeks - asking for a refund after subscribing three weeks ago
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When I am playing my music it will not advance to the next song, it just keeps repeating the song. The only way to go to the next song is to do it manually. It just started this after the last update. How do I fix it, hard to listen to at the gym.
Check the song and see if repeat is activated. Down in the bottom left corner is repeat when the music is running. It would have a colored box around it if it is active. It would either read Repeat Song, or Repeat Playlist.
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