Will not let me download firefox

Hi,
Trying to download firefox web browser, i run the download and it get's to 100% then it says i may not have permission to use and comes up with box with username: adminsitrator and asks for password or gives option to change user, ive tried both and it does nothing? please help!
Thanks

Do you have an older version of Firefox installed already? If so, go to '''Help '''| '''Check For Updates''' and update it that way.
If you do have an older version installed, go to '''Tools '''| '''Add-ons''' | '''Extensions '''and see if you can see '''Ask Toolbar''' in there. If so, remove it.
If you don't have Firefox installed at all, try and download it from here: http://www.mozilla.com/
If it still doesn't work, download Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan to check for malware.

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