Will not load chat page on a website

it loads the website fine, and i can navigate the site, but the chat room will not load.

Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Pop-up Blocker
* https://support.mozilla.com/en-US/kb/Pop-up%20blocker
Check and tell if its working.

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