Will not print a new window opened from an https: site eg phone bill. will print in IE

Question

When I try to print monthly statements, they open in a new window, click print and it starts the printer and then comment"an unexpected error occured" I can do this in IE8 with no problems. My printer is a Canon mf4380dn. I never had this problem with my previous Canon AIO printer
== This happened ==
Every time Firefox opened
== I try to print my monthly statements

Answer 1

kate2006,
Verify that the ink cartridges are intact and securely inserted into the printhead, then make the same print.
1. Lift the printer access door, then remove the ink cartridges from the printhead.
2. Verify that the label on the ink cartridges is intact, and the cartridges are not damaged.
3. Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.
4. Close the printer access door, then make the same print.
If that doesn't work try:
Clean the printhead, then print a demo sheet.
1. Verify that inkjet paper is loaded in the paper trays.
2. Press Menu.
3. Select Clean Printhead, then press OK.
4. Select Deep Clean, then press OK. The On/Off light flashes green during the cleaning procedure.
5. When the On/Off light glows a steady green, select Print Demo Sheet, then press Start.
I hope that helps