Will not print files from mobile phone says it may have a virus- and deletes the file

My HP photosmart premium with wireless ePrint, will not print files from mobile phone says it **may have** a virus- and deletes the file?!? My Fiance has the same phone, and I used it. It completed the file??? If I text message and E-mail address, my cell phone will come up as and E-mail address... has anyone else had this issue? Is it because I texted the the file? It didn't seem to be and issue on any of the other mobile phones used.... I am out of answers.... I tried to E-mail as well...
Thanks in advance

I have nearly the same problem, the printer discards my print job even when i have entered my email address as authorised senders.
Details from my other post:
I sent 2 emails to the printer:
- one is a 3 lines of text and numbers in a GIF file sent as an attachment
- another is a jpg circuit diagram paste in a word doc sent as an attachment
both are classified as spam and refused to print. i have no email coming back saying it failed (even i have checked "Email Job Status" in ePrint Settings.
So what will this HP printer print?
How can I switch this useless spam filter off?
I have get this filter off! I need this email printing to work reliably, that is a major reason I bought this printer
Any suggestions are welcomed...
HP's slogan on the box:
"Now you can print from virtually anywhere" (but get discarded every single time!)

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This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Will not print files from mobile phone says it may have a virus- and deletes the file