Will not print word documents mac

recently installed a hp officejet 8600 plus on a mac with 10.6.8. initially everything was working properly...printing from email and word, scanning and faxing. couple days later, i am not able to print from mac word and occacionally having ssues printing certain mails. i have followed the hp steps to resolve commun printing issues ...delete printer and add printer on devices and power reset printer itself. no luck.

Hello cantprint:
Thank you for your inquiry.
I understand that after you initial installation you were able to print , but you are now having difficulties printing from mail and word.
I need some more information please.
Has there been any updates or changes?
Can you print from text edit?
How is the printer connected?
What mail program are you printing from?
When you said mac word did you mean ms word for mac or pages?
Please reply back and I will be happy to assist you further.
Sparkles1
I work on behalf of HP
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Printer will not print word documents or documents from internet however does a test print

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Sorry that you are having a problem with printing word documents and internet.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Will not print word documents mac

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